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Capgemini
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I applied via Naukri.com and was interviewed in Apr 2021. There were 3 interview rounds.
Problem management is an ITIL process that involves reactive and proactive approaches to identify and resolve issues.
Reactive problem management focuses on resolving incidents and identifying the root cause to prevent future occurrences.
Proactive problem management involves analyzing data to identify potential issues and implementing preventive measures.
Problem management aims to minimize the impact of incidents on bus...
Root cause methodologies used in ITIL include Fishbone diagram, 5 Whys, and Pareto analysis.
Fishbone diagram is a visual tool that helps identify possible causes of a problem.
5 Whys is a technique that involves asking 'why' five times to get to the root cause of a problem.
Pareto analysis is a statistical technique that identifies the most significant causes of a problem.
ITIL's RCA methodology involves identifying the p...
I applied via Naukri.com and was interviewed before Nov 2021. There were 2 interview rounds.
SLA is Service Level Agreement, KPI is Key Performance Indicator, CI is Configuration Item.
SLA is a contract between service provider and customer defining the level of service expected.
KPI is a measurable value that indicates how well an organization is achieving its objectives.
CI is a component of an IT infrastructure that is managed to ensure its availability and performance.
Examples of SLA include response time, up...
Root Cause Analysis (RCA) techniques are used to identify the underlying cause of a problem or incident.
Fishbone diagram
5 Whys
Pareto chart
Fault tree analysis
Failure mode and effects analysis (FMEA)
Problem Life Cycle is a process that describes the stages of a problem from identification to resolution.
The cycle includes problem identification, logging, categorization, prioritization, investigation, diagnosis, resolution, and closure.
It is important to track the progress of the problem through each stage and ensure that it is being addressed in a timely manner.
Effective problem management can help to prevent futur...
Known Error is a problem that has a documented root cause and a workaround.
Known Error is a problem that has been identified and documented in the Known Error Database (KEDB).
It has a documented root cause and a workaround or a permanent solution.
Known Error is used to speed up the resolution process of incidents and problems.
Examples of Known Errors are software bugs, hardware failures, and network issues.
Known Errors can be categorized into 3 types: Known Error Record, Proactive Known Error, and Reactive Known Error.
Known Error Record: A documented error with a workaround or resolution
Proactive Known Error: An error that has not yet impacted the service but has the potential to do so
Reactive Known Error: An error that has already impacted the service and has been resolved
Examples: software bugs, hardware failures, netw
Corrective and preventive actions are measures taken to address and prevent problems and their recurrence.
Corrective actions are taken to address a problem that has already occurred.
Preventive actions are taken to prevent a problem from occurring in the future.
Corrective actions focus on fixing the root cause of the problem.
Preventive actions focus on identifying and eliminating potential causes of problems.
Examples of...
I applied via Naukri.com and was interviewed before Apr 2021. There were 2 interview rounds.
I was interviewed in Jun 2016.
The current exchange rate varies depending on the currency pair and market conditions.
Exchange rates are constantly fluctuating based on supply and demand
Factors such as political events, economic data, and central bank decisions can impact exchange rates
For example, as of August 2021, the exchange rate for USD to EUR is approximately 0.85
The Indian rupee is expected to depreciate against the dollar in the long run.
The Indian economy is heavily dependent on imports, which puts pressure on the rupee.
The US economy is expected to grow faster than India's, which will strengthen the dollar.
Political and economic instability in India can also weaken the rupee.
However, global events such as trade wars and geopolitical tensions can also impact the exchange rat...
Negotiate with service providers for bulk discounts and limit data usage to essential business needs.
Negotiate with service providers for bulk discounts
Limit data usage to essential business needs
Consider implementing a BYOD (Bring Your Own Device) policy
Use mobile device management software to monitor and control usage
Encourage employees to use Wi-Fi instead of cellular data when possible
A consultant should possess strong analytical skills, effective communication, adaptability, and industry expertise.
Strong analytical skills to identify problems, analyze data, and provide effective solutions.
Effective communication to clearly convey ideas, build relationships, and present recommendations.
Adaptability to work in diverse environments, handle unexpected challenges, and adjust strategies accordingly.
Indus...
Consultant role requires a broader skill set and the ability to provide holistic solutions.
Consultants need to have a deep understanding of various business functions and how they interact.
They are expected to provide comprehensive solutions that address multiple aspects of a problem.
Finance, marketing, and HR are important components of a business, but a consultant needs to go beyond individual functions.
For example, ...
My major drawback as a consultant in my previous organization was my lack of experience in a specific industry.
Lack of industry-specific knowledge
Difficulty in understanding the unique challenges faced by clients
Limited network and connections in the industry
Less credibility due to lack of experience
Need for extensive research and learning before providing effective solutions
The company is a leading consulting firm specializing in providing strategic advice and solutions to businesses.
The company has been in operation for over 10 years.
They have a team of experienced consultants with expertise in various industries.
They offer services such as market research, financial analysis, and business strategy development.
Some of their notable clients include Fortune 500 companies and startups.
They ...
Key factors for creating a client solution
Understanding client's needs and goals
Identifying potential challenges and limitations
Developing a customized solution
Ensuring scalability and flexibility
Providing ongoing support and maintenance
Collaborating with the client throughout the process
Consulting offers diverse challenges, continuous learning, and the opportunity to make a significant impact.
Consulting provides exposure to various industries and business problems.
It offers the chance to work with talented professionals and learn from their expertise.
Consultants have the opportunity to solve complex problems and make a tangible difference.
The work is dynamic and ever-changing, ensuring continuous lear...
Wipro is an Indian multinational corporation that provides information technology, consulting and business process services.
Founded in 1945 by M.H. Hasham Premji
Headquartered in Bangalore, India
Employs over 190,000 people worldwide
Provides services in various industries including healthcare, finance, retail, and more
Has a strong focus on sustainability and social responsibility
Acquired Appirio, a cloud services company
Wipro Consulting is a global management consulting firm.
Offers services in strategy, operations, technology, and transformation.
Has a presence in over 50 countries.
Works with clients across various industries such as healthcare, financial services, and retail.
Part of Wipro Limited, a leading global information technology, consulting, and business process services company.
Wipro Business Consulting's strategy is to provide end-to-end consulting services to clients across various industries.
Offering a range of consulting services including strategy, operations, technology, and organization
Focusing on digital transformation and innovation
Collaborating with clients to develop customized solutions
Leveraging Wipro's global presence and expertise
Examples of clients include a leading US healthc...
I am an experienced consultant with a strong background in problem-solving and client management.
Experienced consultant
Strong problem-solving skills
Client management expertise
Consulting offers diverse challenges, continuous learning, and the opportunity to make a significant impact.
Consulting provides exposure to various industries and business problems.
It offers the chance to work with talented professionals and learn from their expertise.
Consultants have the opportunity to make a tangible difference by solving complex issues and driving positive change.
The work is dynamic and ever-evolvin...
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