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Capgemini Problem Manager Interview Questions, Process, and Tips

Updated 17 Nov 2022

Top Capgemini Problem Manager Interview Questions and Answers

View all 8 questions

Capgemini Problem Manager Interview Experiences

2 interviews found

I applied via Naukri.com and was interviewed in Apr 2021. There were 3 interview rounds.

Interview Questionnaire 

4 Questions

  • Q1. Previous work experience and resume explanation
  • Q2. ITIL process on problem management and reactive proactive problem management.
  • Ans. 

    Problem management is an ITIL process that involves reactive and proactive approaches to identify and resolve issues.

    • Reactive problem management focuses on resolving incidents and identifying the root cause to prevent future occurrences.

    • Proactive problem management involves analyzing data to identify potential issues and implementing preventive measures.

    • Problem management aims to minimize the impact of incidents on bus...

  • Answered by AI
  • Q3. Root cause methodologies used and RCA methodologies in ITIL.
  • Ans. 

    Root cause methodologies used in ITIL include Fishbone diagram, 5 Whys, and Pareto analysis.

    • Fishbone diagram is a visual tool that helps identify possible causes of a problem.

    • 5 Whys is a technique that involves asking 'why' five times to get to the root cause of a problem.

    • Pareto analysis is a statistical technique that identifies the most significant causes of a problem.

    • ITIL's RCA methodology involves identifying the p...

  • Answered by AI
  • Q4. Process improvements implemented in current company.

Interview Preparation Tips

Interview preparation tips for other job seekers - Explain with examples based on the experience and be confident.

Skills evaluated in this interview

I applied via Naukri.com and was interviewed before Nov 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(6 Questions)

  • Q1. What is SLA , KPI, CI etc
  • Ans. 

    SLA is Service Level Agreement, KPI is Key Performance Indicator, CI is Configuration Item.

    • SLA is a contract between service provider and customer defining the level of service expected.

    • KPI is a measurable value that indicates how well an organization is achieving its objectives.

    • CI is a component of an IT infrastructure that is managed to ensure its availability and performance.

    • Examples of SLA include response time, up...

  • Answered by AI
  • Q2. Techniques used in RCA
  • Ans. 

    Root Cause Analysis (RCA) techniques are used to identify the underlying cause of a problem or incident.

    • Fishbone diagram

    • 5 Whys

    • Pareto chart

    • Fault tree analysis

    • Failure mode and effects analysis (FMEA)

  • Answered by AI
  • Q3. What is Problem Life Cycle
  • Ans. 

    Problem Life Cycle is a process that describes the stages of a problem from identification to resolution.

    • The cycle includes problem identification, logging, categorization, prioritization, investigation, diagnosis, resolution, and closure.

    • It is important to track the progress of the problem through each stage and ensure that it is being addressed in a timely manner.

    • Effective problem management can help to prevent futur...

  • Answered by AI
  • Q4. What is the Known Error
  • Ans. 

    Known Error is a problem that has a documented root cause and a workaround.

    • Known Error is a problem that has been identified and documented in the Known Error Database (KEDB).

    • It has a documented root cause and a workaround or a permanent solution.

    • Known Error is used to speed up the resolution process of incidents and problems.

    • Examples of Known Errors are software bugs, hardware failures, and network issues.

  • Answered by AI
  • Q5. What are types of Known Error
  • Ans. 

    Known Errors can be categorized into 3 types: Known Error Record, Proactive Known Error, and Reactive Known Error.

    • Known Error Record: A documented error with a workaround or resolution

    • Proactive Known Error: An error that has not yet impacted the service but has the potential to do so

    • Reactive Known Error: An error that has already impacted the service and has been resolved

    • Examples: software bugs, hardware failures, netw

  • Answered by AI
  • Q6. What is Corrective & Preventive
  • Ans. 

    Corrective and preventive actions are measures taken to address and prevent problems and their recurrence.

    • Corrective actions are taken to address a problem that has already occurred.

    • Preventive actions are taken to prevent a problem from occurring in the future.

    • Corrective actions focus on fixing the root cause of the problem.

    • Preventive actions focus on identifying and eliminating potential causes of problems.

    • Examples of...

  • Answered by AI

Interview Preparation Tips

Topics to prepare for Capgemini Problem Manager interview:
  • Problem Management
  • 5Why
  • Problem Resolution
  • Reactive
  • Proactive
  • Known Error
Interview preparation tips for other job seekers - Be confident while giving the interview, make eye contact, think and then answer, try to use less fillars

Skills evaluated in this interview

Problem Manager Interview Questions Asked at Other Companies

asked in Capgemini
Q1. What is SLA , KPI, CI etc
asked in Capgemini
Q2. ITIL process on problem management and reactive proactive problem ... read more
asked in Capgemini
Q3. What are types of Known Error
asked in Capgemini
Q4. Root cause methodologies used and RCA methodologies in ITIL.
asked in Capgemini
Q5. What is Corrective & Preventive

Interview questions from similar companies

I applied via Naukri.com and was interviewed before Apr 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

Interview Preparation Tips

Interview preparation tips for other job seekers - Nothing as such. Overall experience was good

I was interviewed in Jun 2016.

Interview Questionnaire 

2 Questions

  • Q1. General questions related to Windows administration
  • Q2. Questions about lack of past with experience.

Interview Preparation Tips

Round: Technical Interview
Experience: Some questions regarding active directory and file sharing
Tips: Keep it real and answer what you know. Donot argue unless interviewer demands discussion.

Round: HR Interview
Experience: Some questions regarding active directory and file sharing
Tips: Keep it real and answer what you know. Donot argue unless interviewer demands discussion.

Round: HR Interview
Experience: I didn't have work experience of a company.
Tips: Will if you have reached hr stage and don't have certain document tell the truth. And explain why you don't have it. If you can arrange the doc, great. If you can't clearly state the same. And tell about the references you can share.

Skills: Technical Analysis

Interview Questionnaire 

6 Questions

  • Q1. I was asked why Consulting,
  • Q2. About the Company,
  • Q3. What is the Current Exchange rate
  • Ans. 

    The current exchange rate varies depending on the currency pair and market conditions.

    • Exchange rates are constantly fluctuating based on supply and demand

    • Factors such as political events, economic data, and central bank decisions can impact exchange rates

    • For example, as of August 2021, the exchange rate for USD to EUR is approximately 0.85

  • Answered by AI
  • Q4. Taking cue from an earlier answer I was asked basics of Corporate Hedging
  • Q5. What is your view on the indian rupee vs dollar in the long run
  • Ans. 

    The Indian rupee is expected to depreciate against the dollar in the long run.

    • The Indian economy is heavily dependent on imports, which puts pressure on the rupee.

    • The US economy is expected to grow faster than India's, which will strengthen the dollar.

    • Political and economic instability in India can also weaken the rupee.

    • However, global events such as trade wars and geopolitical tensions can also impact the exchange rat...

  • Answered by AI
  • Q6. A problem was given and I had to give the solution- the problem was “A company has corporate cellphone connection for its employees. How would you ensure that you achieve the same at the least cost?”
  • Ans. 

    Negotiate with service providers for bulk discounts and limit data usage to essential business needs.

    • Negotiate with service providers for bulk discounts

    • Limit data usage to essential business needs

    • Consider implementing a BYOD (Bring Your Own Device) policy

    • Use mobile device management software to monitor and control usage

    • Encourage employees to use Wi-Fi instead of cellular data when possible

  • Answered by AI

Interview Preparation Tips

Round: Technical Interview
Experience: I was able to explain Why Consulting and also showed a keen interest in Government Consulting which Wipro was heavily into.

General Tips: A non-fish-market GD goes a long way in helping your chances
Skills: case analysis, group discussion
College Name: NA

Interview Questionnaire 

12 Questions

  • Q1. What is the major attributes that a consultant should possess?
  • Ans. 

    A consultant should possess strong analytical skills, effective communication, adaptability, and industry expertise.

    • Strong analytical skills to identify problems, analyze data, and provide effective solutions.

    • Effective communication to clearly convey ideas, build relationships, and present recommendations.

    • Adaptability to work in diverse environments, handle unexpected challenges, and adjust strategies accordingly.

    • Indus...

  • Answered by AI
  • Q2. What are your positives as a consultant?
  • Q3. Why consulting?
  • Q4. Why not finance, marketing and HR (individually)?
  • Ans. 

    Consultant role requires a broader skill set and the ability to provide holistic solutions.

    • Consultants need to have a deep understanding of various business functions and how they interact.

    • They are expected to provide comprehensive solutions that address multiple aspects of a problem.

    • Finance, marketing, and HR are important components of a business, but a consultant needs to go beyond individual functions.

    • For example, ...

  • Answered by AI
  • Q5. What is your major drawback that you faced working as a consultant in your previous organization?
  • Ans. 

    My major drawback as a consultant in my previous organization was my lack of experience in a specific industry.

    • Lack of industry-specific knowledge

    • Difficulty in understanding the unique challenges faced by clients

    • Limited network and connections in the industry

    • Less credibility due to lack of experience

    • Need for extensive research and learning before providing effective solutions

  • Answered by AI
  • Q6. What do you know about the company?
  • Ans. 

    The company is a leading consulting firm specializing in providing strategic advice and solutions to businesses.

    • The company has been in operation for over 10 years.

    • They have a team of experienced consultants with expertise in various industries.

    • They offer services such as market research, financial analysis, and business strategy development.

    • Some of their notable clients include Fortune 500 companies and startups.

    • They ...

  • Answered by AI
  • Q7. Why do you want to join this company?
  • Q8. What are the key factors that need to be in place while creating a client solution?
  • Ans. 

    Key factors for creating a client solution

    • Understanding client's needs and goals

    • Identifying potential challenges and limitations

    • Developing a customized solution

    • Ensuring scalability and flexibility

    • Providing ongoing support and maintenance

    • Collaborating with the client throughout the process

  • Answered by AI
  • Q9. A small business scenario, and asked me the approach to problem solving (the problem was similar to the ones I used to handle during my work ex)
  • Q10. General work ex, my domain, knowledge, background, experience of interacting with clients
  • Q11. The service I was working on and my learnings on the same
  • Q12. Also the interviewer asked me-What is one thing that u can ask me which will convince u that wipro is the company for you

Interview Preparation Tips

Round: HR Interview
Experience: They also asked me questions related to my Work Experience-

Round: Group Discussion
Experience: Group Discussion: Topic was “Impact of small business on Indian Economy”.We generally discussed the small industries and entrepreneurial attitude but the panel also expected us to discuss the mom and pop stores as well

General Tips: My prior work experience was a major boost. A comprehensive knowledge of what I was doing before helped me present myself in a strong position.2. Display interest in the company. Knowing in detail about wipro’s consulting line of work helped me a lot.3. Positive body language, confidence adds.4. Display love for the profile/field you were applying to.5. Justify all that you have done in life till now. The business case study which he asked me was similar to what I used to face during my work ex. A practical & logical approach with explanations established my consulting experience.
Skills: Economics, case Analysis
College Name: NA

Skills evaluated in this interview

Interview Questionnaire 

8 Questions

  • Q1. Why consulting?
  • Ans. 

    Consulting offers diverse challenges, continuous learning, and the opportunity to make a significant impact.

    • Consulting provides exposure to various industries and business problems.

    • It offers the chance to work with talented professionals and learn from their expertise.

    • Consultants have the opportunity to solve complex problems and make a tangible difference.

    • The work is dynamic and ever-changing, ensuring continuous lear...

  • Answered by AI
  • Q2. How can you add value to our organisation
  • Q3. Specifically why Wipro out of all the consulting firms. They were very keen on why wipro thing
  • Q4. What do you know about the Wipro group as a whole?
  • Ans. 

    Wipro is an Indian multinational corporation that provides information technology, consulting and business process services.

    • Founded in 1945 by M.H. Hasham Premji

    • Headquartered in Bangalore, India

    • Employs over 190,000 people worldwide

    • Provides services in various industries including healthcare, finance, retail, and more

    • Has a strong focus on sustainability and social responsibility

    • Acquired Appirio, a cloud services company

  • Answered by AI
  • Q5. Lengthy discussion on Work experience
  • Q6. Lengthy discussion on Summer internship project
  • Q7. The whole interview was based on operations and supply chain concepts
  • Q8. What theoretical concepts did you used to execute your project?

Interview Preparation Tips

Round: HR Interview
Experience: Convinced them very well that the role they are offering is very much in line with my previous work ex and summer internship.

General Tips: Try to hard sell yourself as much as you can. Try to steer the interview yourself and you need to talk a lot. They wanted numbers as in revenues, competitors and recent events about the company.
Skills: case analysis, Economics
College Name: NA

Interview Questionnaire 

6 Questions

  • Q1. I was asked basic questions like Tell me about yourself
  • Q2. Why consulting,
  • Q3. What do I know about Wipro Consulting
  • Ans. 

    Wipro Consulting is a global management consulting firm.

    • Offers services in strategy, operations, technology, and transformation.

    • Has a presence in over 50 countries.

    • Works with clients across various industries such as healthcare, financial services, and retail.

    • Part of Wipro Limited, a leading global information technology, consulting, and business process services company.

  • Answered by AI
  • Q4. What are the different processes
  • Q5. What is the strategy of Wipro Business Consulting
  • Ans. 

    Wipro Business Consulting's strategy is to provide end-to-end consulting services to clients across various industries.

    • Offering a range of consulting services including strategy, operations, technology, and organization

    • Focusing on digital transformation and innovation

    • Collaborating with clients to develop customized solutions

    • Leveraging Wipro's global presence and expertise

    • Examples of clients include a leading US healthc...

  • Answered by AI
  • Q6. Then I was asked what is there in your CV which I won’t find in others?

Interview Preparation Tips

Round: HR Interview
Experience: I was grilled about the Company

Skills: Group discussion, case analysis
College Name: NA

Interview Preparation Tips

Round: Group Discussion
Experience: I was asked about the GD, how did it go and why did I think I was selected for the interview. they asked me why Wipro and Why Consulting.I was asked a problem on “How to design a solution to optimize the company transport facility in order to reduce cost” Answer expected was LP  transportation problem.Taking cue from my answer of role in company asked how budget were handled. I couldn’t justify why Consulting and couldnt answer the transportation problem.

Skills: Case Analysis, Group discussion
College Name: NA

Interview Questionnaire 

10 Questions

  • Q1. Tell me about yourself
  • Ans. 

    I am an experienced consultant with a strong background in problem-solving and client management.

    • Experienced consultant

    • Strong problem-solving skills

    • Client management expertise

  • Answered by AI
  • Q2. Why Consulting as a career
  • Ans. 

    Consulting offers diverse challenges, continuous learning, and the opportunity to make a significant impact.

    • Consulting provides exposure to various industries and business problems.

    • It offers the chance to work with talented professionals and learn from their expertise.

    • Consultants have the opportunity to make a tangible difference by solving complex issues and driving positive change.

    • The work is dynamic and ever-evolvin...

  • Answered by AI
  • Q3. I had Strategy & Finance as specialization, justify your specializations
  • Q4. I had 2 independent consulting assignments on CV, very detailed discussion of that
  • Q5. What profiles are you looking for, I said BFSI sector, they said very few profiles on offer in BFSI, said we can give you Software Product Sectors
  • Q6. Cases on market entry strategy
  • Q7. What is Freescale’s (my previous employer) condition right now, I told them a lot about freescale and the global chip manufacturing segment, specific growth, industry concentration everything
  • Q8. Asked whether I would be able to do such analysis in other sectors also if given opportunity. I had worked for e-commerce sector in projects gave specific numbers for that, he was very pleased with the ind...
  • Q9. Asked me about how to enter new markets and new product lines
  • Q10. Asked about how would a person decide whether to invest in particular market or not

Interview Preparation Tips

Round: Case Study Interview
Experience: Industry analysis for 2 sectors in fair depth and numerical figures intact ( Global Semiconductor Industry & Indian E-commerce Industry)

Better to read the JDs and remember profiles they are offering
Tips: They asked about CGPA and marks in 10th and 12th.

Skills: case analysis, Economics
College Name: NA

Capgemini Interview FAQs

How many rounds are there in Capgemini Problem Manager interview?
Capgemini interview process usually has 2 rounds. The most common rounds in the Capgemini interview process are Resume Shortlist and One-on-one Round.
How to prepare for Capgemini Problem Manager interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Capgemini. The most common topics and skills that interviewers at Capgemini expect are Problem Management, Operations, ITIL, Service management and Compliance.
What are the top questions asked in Capgemini Problem Manager interview?

Some of the top questions asked at the Capgemini Problem Manager interview -

  1. What is SLA , KPI, CI ...read more
  2. ITIL process on problem management and reactive proactive problem managemen...read more
  3. What are types of Known Er...read more

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Capgemini Problem Manager Salary
based on 50 salaries
₹4.5 L/yr - ₹14 L/yr
12% less than the average Problem Manager Salary in India
View more details

Capgemini Problem Manager Reviews and Ratings

based on 9 reviews

2.8/5

Rating in categories

3.3

Skill development

2.8

Work-life balance

2.2

Salary

3.0

Job security

2.8

Company culture

2.2

Promotions

2.6

Work satisfaction

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