ITIL process on problem management and reactive proactive problem management.

Question

Accepted Answer

Problem management is an ITIL process that involves reactive and proactive approaches to identify and resolve issues.

Reactive problem management focuses on resolving incidents and identifying the root cause to prevent future occurrences.
Proactive problem management involves analyzing data to identify potential issues and implementing preventive measures.
Problem management aims to minimize the impact of incidents on business operations and improve service quality.
Examples of problem management activities include trend analysis, known error identification, and problem prioritization.
Effective problem management requires collaboration between IT teams and stakeholders to ensure timely resolution and continuous improvement.

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