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Cabforce Customer Service Advisor Interview Questions and Answers
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Interview questions from similar companies
I applied via Recruitment Consulltant and was interviewed before Sep 2021. There were 2 interview rounds.
(3 Questions)
- Q1. Direct interview with manager about work experience your future role or vision in company down 2 to 3 years.....why left previous company, stability
- Q2. Why you left previous company
- Q3. Stability issue wat plan in genpact for 2 to 3 years
- Ans.
Genpact offers stability through various initiatives such as career growth opportunities, employee engagement programs, and competitive compensation packages.
Genpact provides career growth opportunities to its employees, allowing them to develop their skills and advance within the company.
The company also has employee engagement programs that promote a positive work environment and foster a sense of community among emp...
Interview Preparation Tips
Customer Service Advisor Interview Questions & Answers
Tech Mahindra
Anonymous
posted on 23 Feb 2022
I applied via Company Website and was interviewed in Jan 2022. There were 4 interview rounds.
About knowledge test
Particular topic for exmple covid-19
(1 Question)
- Q1. Computer type questions
Interview Preparation Tips
- PGDCA
Customer Service Advisor Interview Questions & Answers
Tech Mahindra
Anonymous
posted on 31 Jul 2022
I applied via Naukri.com and was interviewed in Jul 2022. There were 3 interview rounds.
(1 Question)
- Q1. First introduction, then some cross questions regarding to your hobby,native place etc.And some questions about your work interests &knowledge.
(1 Question)
- Q1. There will be some language listening &writing skill test .
Interview Preparation Tips
(2 Questions)
- Q1. Tell me about yourself
- Ans.
Experienced customer service advisor with a passion for helping customers and resolving issues efficiently.
Over 5 years of experience in customer service roles
Strong communication and problem-solving skills
Ability to remain calm and professional in high-pressure situations
Proven track record of exceeding customer satisfaction goals
Example: In my previous role at XYZ Company, I consistently received positive feedback fr...
- Q2. Why did you leave your last company?
- Ans.
Seeking new challenges and opportunities for growth.
Desire for career advancement
Looking for a new challenge
Seeking better work-life balance
(2 Questions)
- Q1. Describe your previous KPI
- Ans.
Handled an average of 50 customer inquiries per day with a 95% resolution rate
Maintained a high level of customer satisfaction by resolving issues efficiently
Met or exceeded daily targets for number of inquiries handled and resolution rate
Utilized effective communication skills to address customer concerns and provide solutions
- Q2. Why do you want to join tech-m?
- Ans.
I want to join tech-m because of its reputation for innovation and commitment to customer satisfaction.
I am impressed by tech-m's track record of developing cutting-edge technology solutions.
I am excited about the opportunity to work in a dynamic and fast-paced environment.
I believe that tech-m's focus on customer satisfaction aligns with my own values and goals.
I am eager to contribute my skills and expertise to help
Interview Preparation Tips
I applied via Walk-in and was interviewed before Apr 2021. There was 1 interview round.
(8 Questions)
- Q1. Why should we hire you?
- Q2. Why are you looking for a change?
- Q3. Tell me about yourself.
- Q4. What are your salary expectations?
- Q5. What is your family background?
- Q6. Share details of your previous job.
- Q7. Where do you see yourself in 5 years?
- Q8. What are your strengths and weaknesses?
Interview Preparation Tips
- Effective Communication Skills
Customer Service Executive Interview Questions & Answers
Tech Mahindra
Anonymous
posted on 29 Oct 2021
I applied via LinkedIn and was interviewed in Sep 2021. There was 1 interview round.
Interview Questionnaire
2 Questions
- Q1. How to apply Infosys
- Ans.
To apply for Infosys, visit their careers website and search for relevant job openings.
Visit Infosys careers website
Search for relevant job openings
Submit your application and resume
Prepare for interviews and assessments
- Q2. How to getting MNC opportunities
- Ans.
Networking, building skills, and gaining experience can help in getting MNC opportunities.
Attend industry events and conferences to network with professionals
Build skills and knowledge through online courses and certifications
Gain experience through internships or volunteer work
Apply to MNC job openings and tailor your resume and cover letter to the company
Utilize LinkedIn and other job search websites to find MNC oppo
Interview Preparation Tips
Customer Service Associate Interview Questions & Answers
Tech Mahindra
Anonymous
posted on 14 Apr 2021
I applied via Walk-in and was interviewed in Mar 2021. There was 1 interview round.
Interview Questionnaire
6 Questions
- Q1. Tell me about yourself ?
- Q2. Tell me about your previous experience ?
- Q3. Tell me about your native place ?
- Q4. Tell me about your best childhood memory
- Q5. Tell me about your best friend in one minute ?
- Q6. Tell me about your best college memory in one minute ?
Interview Preparation Tips
I applied via Campus Placement and was interviewed in Apr 2021. There was 1 interview round.
Interview Questionnaire
1 Question
- Q1. Self introduction
Interview Preparation Tips
I applied via Naukri.com and was interviewed in Dec 2020. There was 1 interview round.
Interview Questionnaire
3 Questions
- Q1. Tell me about yourself?
- Q2. Why do you want to join?
- Q3. Are you a fresher or experienced?
Interview Preparation Tips
I applied via Naukri.com and was interviewed in Aug 2020. There was 1 interview round.
Interview Questionnaire
3 Questions
- Q1. Tell me about yourself
- Q2. Choose a topic and speak accordingly for atleast 2 minutes
- Ans.
The importance of effective communication in customer service
Effective communication builds trust and rapport with customers
It helps in understanding customer needs and providing appropriate solutions
Good communication reduces misunderstandings and conflicts
Examples: active listening, clear and concise language, empathy
Using positive language and tone to create a positive customer experience
- Q3. Tell me about your family
Interview Preparation Tips
Don't use fillers and try to keep everything to the point
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