BYJU'S Grievance Redressal Officer Interview Questions and Answers

I am a dedicated and empathetic professional with a strong background in conflict resolution and customer service.

• I have a Bachelor's degree in Conflict Resolution and Mediation

• I have worked as a Customer Service Representative for 5 years

• I am skilled in de-escalating tense situations and finding mutually beneficial solutions

Listen actively, empathize, remain calm, find a solution, follow up

• Listen to the customer's concerns without interrupting

• Empathize with the customer's emotions and show understanding

• Remain calm and composed, even if the customer is being difficult

• Find a solution that satisfies the customer's needs and address their grievance

• Follow up with the customer to ensure their issue has been resolved to their satisfaction