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BT Group Customer Support Advisor Interview Questions and Answers for Experienced

Updated 9 Feb 2024

BT Group Customer Support Advisor Interview Experiences for Experienced

2 interviews found

Customer Support Advisor Interview Questions & Answers

user image Anonymous

posted on 9 Feb 2024

Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Walk-in and was interviewed in Jan 2024. There was 1 interview round.

Round 1 - One-on-one 

(1 Question)

  • Q1. Tell me about urself
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident because interview is all about how you speak with great confidence and with good fluency. There should be no grammatical error when you speak.

Customer Support Advisor Interview Questions & Answers

user image Anonymous

posted on 5 Nov 2023

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
6-8 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed before Nov 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

Vna round like voice and accent

Round 3 - One-on-one 

(1 Question)

  • Q1. Ops round with floor manager
    • Add your answer
Round 4 - HR 

(1 Question)

  • Q1. Salary discussion and joining details
    • Add your answer

Customer Support Advisor Interview Questions Asked at Other Companies for undefined

View All

Interview questions from similar companies

Customer Service Associate Interview Questions & Answers

Tech Mahindra user image Anonymous

posted on 2 Feb 2021

I applied via Walk-in and was interviewed before Feb 2020. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. Like what is ur memorable day, what is ur sallery expections, why should I hire u,
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - When you go to give interviews you have faith in yourself and think that you will do it all

Customer Service Associate Interview Questions & Answers

Infosys user image Anonymous

posted on 25 Jan 2021

I applied via Referral and was interviewed in Jul 2020. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. About me and the general knowledge questions
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Interview was held for very short notice they asked all the general questions I gave them all the answers and sometimes because of the consultant I had to face a issue as a fresher it was nice

Customer Service Associate Interview Questions & Answers

Tech Mahindra user image kagdan45

posted on 11 Sep 2020

I applied via Indeed and was interviewed in Aug 2020. There were 4 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. They asked basic question from your resume which you mentioned. Just be careful about each and every word you written on your cv.
    • Add your answer
  • Q2. Ask question on skills, like how you handle to work in pressure. What you long term goal and short term goal.
    • Add your answer
  • Q3. Tell why you left your last company?
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - just be confident, and answer briefly about everything and be calm.

Customer Service Associate Interview Questions & Answers

Wipro user image Anonymous

posted on 19 Jan 2021

I applied via Recruitment Consultant and was interviewed in Jul 2020. There were 3 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. What do You know about SHIKSHA ?
    • Add your answer
  • Q2. What reminds you to think of your mother everytime you eat
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Politely admit if you dont know any of the interview answers and assure them whether you get the job or not but definitely will try to learn that.

Customer Service Associate Interview Questions & Answers

Tech Mahindra user image

posted on 29 May 2021

I applied via Walk-in and was interviewed before May 2020. There was 1 interview round.

Interview Questionnaire 

3 Questions

  • Q1. Tell me about yourself and work history
    • Add your answer
  • Q2. Why did you leave those companies
    • Add your answer
  • Q3. Grammar test and simple topics to speak on a minute
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Two rounds of interview. VnA and Operations round. Be prepared with vna round through youtube and google. There could also be simple grammar test online. Give answers in simple and point wise in operations round.Its not difficult to crack.

Customer Service Associate Interview Questions & Answers

Tech Mahindra user image Anonymous

posted on 8 May 2021

Interview Questionnaire 

1 Question

  • Q1. Tell us about your work experience
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Communicate well

Customer Service Associate Interview Questions & Answers

Infosys user image Anonymous

posted on 2 Jun 2021

Interview Questionnaire 

1 Question

  • Q1. WHY INFOSYS
    • Add your answer

Customer Service Associate Interview Questions & Answers

Tech Mahindra user image Anonymous

posted on 22 Jul 2021

I applied via Company Website and was interviewed in Jun 2021. There was 1 interview round.

Interview Questionnaire 

3 Questions

  • Q1. About your last 4 days.
    • Add your answer
  • Q2. Movie you watch.share your experience.
    • Add your answer
  • Q3. Tell something about your home town
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be positive. They just check your english fluency
More about working at BT Group
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BT Group Interview FAQs

How many rounds are there in BT Group Customer Support Advisor interview for experienced candidates?
BT Group interview process for experienced candidates usually has 2-3 rounds. The most common rounds in the BT Group interview process for experienced candidates are One-on-one Round, Resume Shortlist and Aptitude Test.

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BT Group Customer Support Advisor Interview Process for Experienced

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BT Group Customer Support Advisor Salary
based on 20 salaries
₹2.5 L/yr - ₹5.2 L/yr
23% more than the average Customer Support Advisor Salary in India
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based on 5 reviews

3.0/5

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2.7

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2.8

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