Upload Button Icon Add office photos
Premium Employer

i

This company page is being actively managed by BT Group Team. If you also belong to the team, you can get access from here

BT Group

Compare button icon Compare button icon Compare

Filter interviews by

BT Group Customer Service Associate Interview Questions and Answers for Experienced

Updated 17 Dec 2024

BT Group Customer Service Associate Interview Experiences for Experienced

1 interview found

Interview experience
2
Poor
Difficulty level
-
Process Duration
-
Result
Selected Selected
Round 1 - Assignment 

Grammar, passages, basic aptitude, and the Versant test.

Round 2 - Group Discussion 

Any random topic such as diversity and inclusion or your most recent birthday.

Round 3 - One-on-one 

(2 Questions)

  • Q1. Operations round with hiring managers.
  • Q2. About you, qualifications, about the companu.

Interview questions from similar companies

I applied via Walk-in and was interviewed before Apr 2020. There were 5 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. What is Excel what is vlookup what is your strength and weakness

Interview Preparation Tips

Interview preparation tips for other job seekers - Be honest and bold

I applied via Naukri.com and was interviewed before Aug 2021. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. Details about old company
Round 3 - Technical 

(1 Question)

  • Q1. Technical questions we’re asked

Interview Preparation Tips

Interview preparation tips for other job seekers - Do not join jobs are not what is potrade in the interview

I applied via Walk-in and was interviewed before Nov 2020. There was 1 interview round.

Interview Questionnaire 

2 Questions

  • Q1. Got a call by a customer and they complain about water got spoiled? How to solve that issue?
  • Q2. My answer was ill say sorry about the inconvinence about the product and then ill be sending one of our executive to them to check on the product weathee it got spoiled or not if it is spoiled ill give the...

Interview Preparation Tips

Interview preparation tips for other job seekers - Always keep your mind calm and answer the questions if u dont have any idea about the question on what interviewer is asking answer them that uk abt it or not but dont be tensed or worried

I applied via Naukri.com and was interviewed before Nov 2020. There were 3 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. Toefl score
  • Q2. Ielts score

Interview Preparation Tips

Interview preparation tips for other job seekers - easy to crack. good work atmosphere.

I applied via Walk-in and was interviewed before May 2019. There were 5 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. About yr self, dream, why choose company, happy moment in your life, inspiration person, Apitutude test

Interview Preparation Tips

Interview preparation tips for other job seekers - Really amazing experience, I working with Infosys last 18 month I learned different different training ,team work process knowledge and other skills I am proud be part of Infosys.

I applied via Walk-in and was interviewed before Jun 2020. There were 5 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. Tell me u self and role model
  • Q2. Im shalini from warangal, I completed my studies and I am a fresher

Interview Preparation Tips

Interview preparation tips for other job seekers - Interduce my self

I applied via Recruitment Consulltant and was interviewed before Jul 2021. There was 1 interview round.

Round 1 - One-on-one 

(1 Question)

  • Q1. *Introduce yourself *Purpose of working in the Company *Educational Background *Family Background *Goals and Ambition

Interview Preparation Tips

Interview preparation tips for other job seekers - Be bold and confident about what you speak.

Interview Questionnaire 

1 Question

  • Q1. Why do you look for a job change?

Interview Preparation Tips

Interview preparation tips for other job seekers - According to me changes are necessary to everyone for enhance their skills and knowledge.

I applied via Walk-in and was interviewed before Feb 2020. There were 5 interview rounds.

Interview Questionnaire 

4 Questions

  • Q1. Why do you think you are appropriate for this job?
  • Q2. I am a fresher and it's a great opportunity for me to work in a such a big organisation and starting my career with Wipro.. And as an answer to your question about the designation then I would say that lea...
  • Q3. Why this job is important for you?
  • Q4. As everyone want to get established in life I too have a dream of self establishment and starting my career with this big Organisation with a good salary which I was told I would get if I am selected is li...

Interview Preparation Tips

Interview preparation tips for other job seekers - Try to be confident. Try to be optimistic and show your strength as your weakness if they ask you about your weakness.

BT Group Interview FAQs

How many rounds are there in BT Group Customer Service Associate interview for experienced candidates?
BT Group interview process for experienced candidates usually has 3 rounds. The most common rounds in the BT Group interview process for experienced candidates are Assignment, Group Discussion and One-on-one Round.
How to prepare for BT Group Customer Service Associate interview for experienced candidates?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at BT Group. The most common topics and skills that interviewers at BT Group expect are International Voice Process.

Tell us how to improve this page.

BT Group Customer Service Associate Interview Process for Experienced

based on 1 interview

Interview experience

2
  
Poor
View more
BT Group Customer Service Associate Salary
based on 48 salaries
₹2.2 L/yr - ₹5 L/yr
24% more than the average Customer Service Associate Salary in India
View more details

BT Group Customer Service Associate Reviews and Ratings

based on 15 reviews

2.9/5

Rating in categories

2.6

Skill development

2.2

Work-life balance

2.7

Salary

2.7

Job security

3.1

Company culture

2.0

Promotions

2.4

Work satisfaction

Explore 15 Reviews and Ratings
Associate
324 salaries
unlock blur

₹0 L/yr - ₹0 L/yr

Associate Engineer
278 salaries
unlock blur

₹0 L/yr - ₹0 L/yr

Financial Analyst
264 salaries
unlock blur

₹0 L/yr - ₹0 L/yr

Project Manager
238 salaries
unlock blur

₹0 L/yr - ₹0 L/yr

Network Engineer
195 salaries
unlock blur

₹0 L/yr - ₹0 L/yr

Explore more salaries
Compare BT Group with

Vodafone Idea

4.1
Compare

Bharti Airtel

4.0
Compare

Jio

3.9
Compare

Tata Communications

4.0
Compare
Did you find this page helpful?
Yes No
write
Share an Interview