Brillio Support Engineer Interview Questions and Answers

I have worked on various projects involving troubleshooting, system maintenance, and customer support.

• Managed and resolved technical issues reported by customers

• Performed system maintenance tasks to ensure optimal performance

• Provided customer support through phone, email, and chat channels

Challenges include troubleshooting technical issues, managing user expectations, and coordinating with development teams.

• Troubleshooting technical issues such as software bugs or network connectivity issues

• Managing user expectations by providing timely updates and resolutions

• Coordinating with development teams to escalate complex issues or provide feedback for future improvements

System bootup issues can be caused by hardware or software problems.

• Check for loose connections or faulty hardware components

• Verify BIOS settings and ensure correct boot order

• Scan for malware or corrupted system files

• Try booting into safe mode to troubleshoot software conflicts

I am a dedicated and experienced Desktop Support Engineer with a passion for troubleshooting and resolving technical issues.

• Over 5 years of experience in providing desktop support to end users

• Proficient in diagnosing and resolving hardware and software issues

• Strong communication skills to effectively communicate with users and IT teams

• Certified in ITIL and CompTIA A+

• Experience in setting up and configuring new hardware