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BNY Customer Service Representative Interview Questions and Answers for Freshers

Updated 2 Apr 2022

BNY Customer Service Representative Interview Experiences for Freshers

2 interviews found

I applied via Bny Mellon website and was interviewed in Oct 2021. There were 2 interview rounds.

Round 1 - Aptitude Test 

The aptitude test was to tough but it was all relatable to my finance sector regarding MBA and the passing marks were 80% so it was tough but as I kept on practing and I cracked it and the aptitude test was divided into 2 subjects English /Finance both keep on giving mock on online the aptitude will be easy.

Round 2 - HR 

(5 Questions)

  • Q1. What are your salary expectations?
  • Q2. What is your family background?
  • Q3. Where do you see yourself in 5 years?
  • Q4. What are your strengths and weaknesses?
  • Q5. Tell me about yourself.

Interview Preparation Tips

Topics to prepare for BNY Customer Service Representative interview:
  • Mutual Funds
  • Investment Banking
  • Finance
  • Accounting basics
  • Share Market
Interview preparation tips for other job seekers - This was my last round of mangers with two of them asking me questions simultaneously one after other regarding finance sector and personal opinions it was a great experience about this interview and I thank all my supporters who guided me in cracking this interview.

I applied via Bny Mellon website and was interviewed in Oct 2021. There were 2 interview rounds.

Round 1 - Aptitude Test 

The aptitude test was to tough but it was all relatable to my finance sector regarding MBA and the passing marks were 80% so it was tough but as I kept on practing and I cracked it and the aptitude test was divided into 2 subjects English /Finance both keep on giving mock on online the aptitude will be easy.

Round 2 - HR 

(5 Questions)

  • Q1. What are your salary expectations?
  • Q2. What is your family background?
  • Q3. Where do you see yourself in 5 years?
  • Q4. What are your strengths and weaknesses?
  • Q5. Tell me about yourself.

Interview Preparation Tips

Topics to prepare for BNY Customer Service Representative interview:
  • Mutual Funds
  • Investment Banking
  • Finance
  • Accounting basics
  • Share Market
Interview preparation tips for other job seekers - This was my last round of mangers with two of them asking me questions simultaneously one after other regarding finance sector and personal opinions it was a great experience about this interview and I thank all my supporters who guided me in cracking this interview.

Customer Service Representative Interview Questions Asked at Other Companies for Fresher

Q1. 4) What is the difference between BPO and KPO?
Q2. 6) What you understand about BPO?
Q3. What do you know about bpo and why bpo?
Q4. What is the role of customers support representative
Q5. How will you address the customer for the situation given

Interview questions from similar companies

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Nov 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Assignment 

Assessment of Aptitude, basic common understanding of day to day problems and thier management

Round 3 - One-on-one 

(1 Question)

  • Q1. Even thiugh i prepared thoroughly, they wanted to know more about me as a person and were not too hard. Quite an amazing panel.
Round 4 - HR 

(2 Questions)

  • Q1. Why you want to work with HSBC
  • Q2. What are expectation in terms of salary

Interview Preparation Tips

Interview preparation tips for other job seekers - Be real, they would select you if they find you suitable, otherwise it would be you struggling on the job.
Interview experience
4
Good
Difficulty level
Easy
Process Duration
-
Result
-

I applied via Company Website and was interviewed in Sep 2024. There were 2 interview rounds.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Necessary skills needed for a customer service rep.
  • Q2. Why do you want to work at HSBC
Round 2 - Aptitude Test 

Behavioral assessment if it aligns with their value (30min-1hr)

Interview Preparation Tips

Interview preparation tips for other job seekers - Dress smart, be confident, You got this, All the best.

I applied via Walk-in and was interviewed before Mar 2021. There were 5 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Group Discussion 

JAM session

Round 3 - Assignment 

Communication

Round 4 - One-on-one 

(2 Questions)

  • Q1. What are your strengths and what you are doing well in the study of the day of the day of the day of the day of the
  • Q2. Strengths and weaknesses and you need to expain the situation to the Manager. Friendly Managers. If you are confident and happy face positive impact than skills.
  • Ans. Strengths and weaknesses and you need to be a good candidate for the role of the day. Friendly Managers. Good culture and all good. Immidiate results
  • Answered Anonymously
Round 5 - HR 

(1 Question)

  • Q1. What are your salary expectations?

Interview Preparation Tips

Interview preparation tips for other job seekers - Be honest. Don't panic. Be confident.

I applied via Naukri.com and was interviewed before Nov 2021. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Technical 

(1 Question)

  • Q1. Project related interview questions
Round 3 - HR 

(1 Question)

  • Q1. Salary discussion, Asked some questions

Interview Preparation Tips

Interview preparation tips for other job seekers - I have attended for manual testing. I was little easy

I applied via Naukri.com and was interviewed in Aug 2020. There were 3 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. Check palindrome , anagram of string with O(n)
  • Ans. 

    To check palindrome and anagram of a string with O(n), use a hash table to store character frequencies.

    • Create a hash table to store the frequency of each character in the string.

    • For palindrome, check that no more than one character has an odd frequency.

    • For anagram, compare the hash tables of the two strings.

    • If the hash tables are equal, the strings are anagrams.

    • If the hash tables differ by only one character, the strin...

  • Answered by AI
  • Q2. Optimized solutions and core principles applied in OOPS
  • Ans. 

    Optimized solutions and core principles applied in OOPS

    • Encapsulation, Inheritance, Polymorphism, Abstraction are core principles of OOPS

    • Optimized solutions can be achieved through efficient algorithms and data structures

    • Design patterns like Singleton, Factory, Observer can also be used for optimized solutions

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - They are looking for best possible solutions. and they are not using that in project then also they ask

Skills evaluated in this interview

Analyst Interview Questions & Answers

UBS user image Anonymous

posted on 17 Oct 2021

I applied via Company Website and was interviewed before Oct 2020. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. I was asked mostly about my profile and there expectations.

Interview Preparation Tips

Interview preparation tips for other job seekers - There were two technical rounds and it was of 30 - 40 mins long and interviewer was friendly and made me confortable with them.

Interview Questionnaire 

1 Question

  • Q1. Different types of risk in finance
  • Ans. 

    Different types of risk in finance include market risk, credit risk, liquidity risk, operational risk, and legal risk.

    • Market risk refers to the potential for losses due to changes in market conditions, such as fluctuations in interest rates, exchange rates, or stock prices.

    • Credit risk is the risk of default by borrowers or counterparties, leading to potential losses for lenders or investors.

    • Liquidity risk is the risk o...

  • Answered by AI

I applied via LinkedIn and was interviewed in Mar 2020. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Why should we hire you when we have many in the open market.

Interview Preparation Tips

Interview preparation tips for other job seekers - Just be Yourself.
Maintain an eye - eye contact with the person taking your interview and always maintain a smile on your face.
Most of the cases for an experienced employees they just see the attitude that you maintain while giving the interview.
So, just be confident and smiling.
Thank you !!!

BNY Interview FAQs

How many rounds are there in BNY Customer Service Representative interview for freshers?
BNY interview process for freshers usually has 2 rounds. The most common rounds in the BNY interview process for freshers are Aptitude Test and HR.

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BNY Customer Service Representative Salary
based on 13 salaries
₹2.6 L/yr - ₹5.5 L/yr
39% more than the average Customer Service Representative Salary in India
View more details

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based on 3 reviews

4.5/5

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5.0

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3.7

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3.7

Promotions

4.1

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