BlackSoil Angular Developer Interview Questions and Answers

Ticket Management SLAs and OLAs should be measured using relevant metrics to ensure 100% compliance.

• Define clear and specific SLAs and OLAs for ticket management

• Identify relevant metrics such as response time, resolution time, etc.

• Monitor and track the metrics regularly

• Analyze the data to identify areas of improvement

• Implement corrective actions to improve compliance

• Continuously review and update the SLAs and OLAs as n

I have 5 years of experience in retail management, including 2 years as an Assistant Manager.

• Managed a team of 10 employees and ensured smooth operations

• Implemented new sales strategies that increased revenue by 15%

• Trained and mentored new hires to improve their performance

• Handled customer complaints and resolved issues effectively

• Collaborated with the Store Manager to create and execute business plans