BigBasket BPO Executive Interview Questions and Answers

Q1. Tell me about yourself?
Ans. 
Experienced BPO Executive with a strong background in customer service and team management.
• Over 5 years of experience in the BPO industry

• Managed a team of 20 customer service representatives

• Implemented strategies to improve customer satisfaction and retention

• Proficient in CRM software and data analysis tools
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50 question in 30mins

Q1. Self introduction
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Q2. Working Experience
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Q1. The process can very depeding on the company and role, with some companys requirning severl face to face interviwews while other can make a decision ofter one meeting.
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Q2. After a round of interviews, hiring managers well spend an ample amount of time reviewing applicants and their qualifications before taking next step.
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Q3. Is a final interview just a formality.
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Q4. You final interview is your last opportuinty to impress your hiring manager make there decison.
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Q1. In areas with guerrilla warfare a small truck with a machine gun mounted on the back. "the helicopters flew difficult night-time searches for technical
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Q2. What is solution of profile
Ans. 
The solution of profile refers to the resolution of issues or problems related to a particular job profile.
• The solution of profile involves identifying and addressing the challenges faced by employees in their job roles.

• It may involve providing training and development opportunities to enhance skills and knowledge.

• For example, if a BPO executive is struggling with customer service, the solution may involve providing ad...read more
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Case study can be defined as an intensive study about a person, a group of people or a unit, which is aimed to generalize over several units'

Some Questions of English and math easy to solve

A topic was given and they ask to speak for 3 minutes

Q1. Hr ask for introduced
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Q2. He /She gave a topic to speak for 3 minutes
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Q1. A para consisting 70 to 100 word to tpye in given time
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Q1. What are your strengths and weaknesses?
Ans. 
My strengths include strong communication skills, problem-solving abilities, and adaptability. My weaknesses include being overly critical of myself and sometimes struggling with time management.
• Strength: Strong communication skills - I am able to effectively communicate with clients and colleagues, ensuring clear understanding and efficient problem-solving.

• Strength: Problem-solving abilities - I am skilled at analyzin...read more
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Q2. Tell me about yourself.
Ans. 
I am a dedicated and experienced BPO Executive with a strong track record in customer service and team management.
• Over 5 years of experience in the BPO industry

• Proven ability to handle high call volumes and resolve customer issues efficiently

• Successfully managed a team of 20 customer service representatives

• Implemented strategies to improve customer satisfaction and reduce call wait times

• Proficient in using CRM software...read more
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Q3. What are your strengths and weaknesses
Ans. 
My strengths include strong communication skills, problem-solving abilities, and adaptability. My weaknesses include being overly critical of myself and sometimes struggling with time management.
• Strength: Strong communication skills - I am able to effectively communicate with clients and colleagues, ensuring clear understanding and efficient problem-solving.

• Strength: Problem-solving abilities - I am skilled at analyzin...read more
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Q4. My strengths family My weakness friend s
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