Becton Dickinson Seles Executive Interview Questions and Answers

General aptitude test including GK/GS, english and maths test

Q1. Describe Heart in terms of CRM
Ans. 
Heart in CRM refers to the core of customer relationships and interactions.
• Heart represents the central focus of CRM, which is building and maintaining strong relationships with customers.

• It involves understanding customer needs, preferences, and behaviors to tailor interactions and offerings.

• Heart also symbolizes the emotional connection and loyalty that companies aim to cultivate with customers.

• Examples: Sending pers...read more
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Q2. What are the treatments for CRM
Ans. 
CRM treatments include software implementation, training, customization, and ongoing support.
• Software implementation to set up the CRM system

• Training for employees to effectively use the CRM software

• Customization to tailor the CRM system to the specific needs of the business

• Ongoing support to troubleshoot issues and optimize system performance
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Q1. Personal Questions
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Q2. Task orientation
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Not exactly the assignment but a gaming test for your intellectual understanding.

Q1. By sales manager ask me about past experience and about products, challenges faced , about engagement activities where held by you
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Q1. By Zonal Manager, asked about current company and products
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Q1. By BU Head - Situation and conflict handling
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Q2. Asked about current role
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Q1. Nrml interview que and background related queries
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Q1. Deep discuss on technical and on working style and work attitude
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Q1. 3 rd round also taken by Zonal Manager to check your field potential and knowledge
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Q1. Discuss on offer and package
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Q1. Why did you apply for this position?
Ans. 
I applied for this position because of my passion for sales and desire to contribute to the growth of the company.
• Passion for sales and desire to excel in a sales role

• Opportunity to contribute to the growth and success of the company

• Excited about the challenges and opportunities in the sales industry
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Q1. Tell me about yourself
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Experienced sales executive with a proven track record of exceeding targets and building strong client relationships.
• Over 5 years of sales experience in the technology industry

• Consistently met or exceeded sales targets by 20% each quarter

• Built and maintained relationships with key clients such as ABC Company and XYZ Corporation
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Q2. Any hard situation and how you handled it
Ans. 
Handled a difficult client by actively listening, addressing concerns, and finding a mutually beneficial solution.
• Client was unhappy with product performance

• Listened to client's concerns without interrupting

• Offered solutions and alternatives to address issues

• Negotiated a resolution that satisfied both parties
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Q1. Asked about previous job.
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Q2. Asked about previous job
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Q3. Given some case and asked how you will deal with it.
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Q4. Asked about my personal life
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Q1. Asked about salary
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