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Automatic Data Processing (ADP) Customer Service Representative Interview Questions and Answers

Updated 6 Apr 2024

Automatic Data Processing (ADP) Customer Service Representative Interview Experiences

1 interview found

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(1 Question)

  • Q1. What will you do if I don't select you

Interview Preparation Tips

Interview preparation tips for other job seekers - Be yourself, and then honestly say what you mean and know

Interview questions from similar companies

I applied via Walk-in and was interviewed before Dec 2020. There was 1 interview round.

Interview Questionnaire 

2 Questions

  • Q1. Tell me about yourself
  • Q2. How did you spend yesterday/weekend?

Interview Preparation Tips

Interview preparation tips for other job seekers - You must have good communication skills mainly english language . The interview is to assess whether a candidate can speak english without making any grammatical error.

I applied via Recruitment Consulltant and was interviewed before Jul 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - HR 

(1 Question)

  • Q1. Why do you want us to hire you?
  • Ans. It is a renowned company. Working for you would give me the opportunity to build upon my experience and skills in communication & sales as part of what I know would be a really inspiring and rewarding environment, based upon what I’ve heard about your company.
  • Answered Anonymously

Interview Preparation Tips

Topics to prepare for Wipro Customer Service Executive interview:
  • Google search
Interview preparation tips for other job seekers - If you want to impress your interviewer & get the job.

1. Share some fun facts & showcase your personality while introducing yourself.

2. Then focus on how you can help the company & how the company can help you in building your career.

3. Be negotiable” to demonstrate your flexibility in terms of salary.

4. Make sure the position aligns with your long-term goals.


All the best!

I applied via Recruitment Consulltant and was interviewed before Apr 2021. There was 1 interview round.

Round 1 - HR 

(10 Questions)

  • Q1. What are your salary expectations?
  • Q2. What is your family background?
  • Q3. Share details of your previous job.
  • Q4. Why should we hire you?
  • Q5. Why are you looking for a change?
  • Q6. Where do you see yourself in 5 years?
  • Q7. What are your strengths and weaknesses?
  • Q8. Tell me about yourself.
  • Q9. Why do you think that you are fit for this job that you have applied for?
  • Q10. Would you be able to keep speaking to our customers just like you speak to your friends for long hours without getting tired?

Interview Preparation Tips

Topics to prepare for Wipro Customer Service Executive interview:
  • Personality Development
  • Communication Skills
  • Fluent English Speaking
  • Computer Basics
Interview preparation tips for other job seekers - After the 1st round of my interview, I had to wait for a long time before getting to know the outcome of my 1st round. It was almost the entire day that I sat at the reception skipping lunch just waiting for what`s next. 1st round was at 9am & I was responded with the next move at around 4pm,which kind of sounds like a long time but the thing to be noted is that not everybody held onto with me for their response...Rather we were just 3 members out of 8 who were patient enough to hold onto & we all 3 got selected at the end of the day.

So, my suggestion is that some good companies might check on your patience levels by making you wait for long hours at the interview itself but don`t run away saying that it`s taking too long.. Be cool & patient so that the popular saying "Patience Pays" would come to pass in your job hunt.

Interview Questionnaire 

1 Question

  • Q1. Reading credit card quires.

Interview Questionnaire 

4 Questions

  • Q1. Tell me one bad things about company
  • Q2. Which one thing u noticed about company's in ur entire experience
  • Q3. What if company promoted you but not the salary ...will u continue or change the organisation
  • Ans. 

    I would consider various factors before making a decision, such as career growth opportunities, job satisfaction, and overall benefits.

    • Consider the potential for career growth within the company

    • Evaluate job satisfaction and overall benefits offered by the company

    • Assess the current job market and potential opportunities in other organizations

    • Negotiate with the company for a salary increase if necessary

  • Answered by AI
  • Q4. Which quality make you to join our organization

Interview Preparation Tips

Interview preparation tips for other job seekers - Just be calm ...talk only if required ... Do not say bad things about last organisation.. never hurry or try to smart with interviewer. Even u don't know answer be frank and positive rather then go wrong ... Always keep smile and don't shake ur body during interview ... no hand movement .. and I'm more imp thing to remember whenever ur interviewer asked u do u have any question so just replied with good smile and say how soon I can join .

Interview Questionnaire 

1 Question

  • Q1. About our self or if u have NY process knoweledge

I applied via Referral and was interviewed before Sep 2020. There were 4 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. Introduction. Upselling a product
  • Ans. 

    Upselling is a technique to persuade customers to buy a more expensive or upgraded version of a product.

    • Understand the customer's needs and preferences

    • Highlight the benefits of the upgraded product

    • Offer discounts or promotions to sweeten the deal

    • Use suggestive language to encourage the customer to upgrade

    • Provide excellent customer service to build trust and loyalty

  • Answered by AI
  • Q2. How would you deal with aged customer
  • Ans. 

    I would provide patient and attentive service, taking into account any physical or cognitive limitations.

    • Speak clearly and slowly, allowing time for the customer to process information

    • Use simple language and avoid technical jargon

    • Be patient and understanding, allowing the customer to take their time

    • Offer assistance with any physical tasks, such as carrying bags or opening doors

    • Ensure the customer is comfortable and has...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - They basically check communication skill.

I applied via Naukri.com and was interviewed before Jul 2020. There were 5 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Case study

Interview Preparation Tips

Interview preparation tips for other job seekers - You need to get good communication skills

Interview Questionnaire 

1 Question

  • Q1. How will you handle Customers
  • Ans. 

    I will handle customers by actively listening to their concerns, empathizing with their situation, and providing prompt and effective solutions.

    • Actively listen to customers to understand their needs and concerns

    • Show empathy and understanding towards customers' situations

    • Provide prompt and effective solutions to address customers' issues

    • Maintain a positive and professional attitude throughout the interaction

    • Follow up wi

  • Answered by AI
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Automatic Data Processing (ADP) Interview FAQs

How many rounds are there in Automatic Data Processing (ADP) Customer Service Representative interview?
Automatic Data Processing (ADP) interview process usually has 1 rounds. The most common rounds in the Automatic Data Processing (ADP) interview process are One-on-one Round.
How to prepare for Automatic Data Processing (ADP) Customer Service Representative interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Automatic Data Processing (ADP). The most common topics and skills that interviewers at Automatic Data Processing (ADP) expect are Communication Skills, Customer Service, International Voice Process, voice support and Advanced Excel.

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Automatic Data Processing (ADP) Customer Service Representative Interview Process

based on 1 interview

Interview experience

5
  
Excellent
View more
22% more than the average Customer Service Representative Salary in India
View more details

Automatic Data Processing (ADP) Customer Service Representative Reviews and Ratings

based on 6 reviews

3.1/5

Rating in categories

3.7

Skill development

3.3

Work-life balance

3.7

Salary

4.0

Job security

3.2

Company culture

2.9

Promotions

2.9

Work satisfaction

Explore 6 Reviews and Ratings
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