AU Small Finance Bank Deputy Manager Interview Questions and Answers for Freshers

Serving customers involves understanding their needs, providing prompt and friendly service, and going above and beyond to exceed their expectations.

• Listen actively to customers and ask questions to clarify their needs

• Provide prompt and friendly service, greeting customers with a smile and making them feel welcome

• Offer additional assistance or recommendations to exceed their expectations

• Handle complaints or issues with...read more

Acquiring new customers involves identifying potential leads, targeting them with relevant marketing strategies, and providing excellent customer service.

• Identify potential leads through market research and analysis

• Target leads with personalized marketing strategies

• Provide excellent customer service to retain new customers

• Utilize social media and online advertising to reach a wider audience

• Offer promotions or discounts...read more

Documents required for opening a private limited account

• Certificate of Incorporation

• Memorandum and Articles of Association

• Board resolution authorizing opening of bank account

• PAN card of the company

• Identity and address proof of directors

• Proof of registered office address

Accessing locker requires a key or combination code.

• If using a key, ensure it is the correct one for the locker.

• If using a combination code, enter the code correctly and in the correct order.

• If the locker is electronic, follow the instructions on the keypad or screen.

• If the locker is shared, ensure you have permission to access it.

• If the locker is damaged or jammed, seek assistance from a supervisor or maintenance staf

Cash and front desk customer service parameters are important for the role of Deputy Manager.

• Cash handling: Ability to accurately count and handle cash transactions.

• Customer service: Providing excellent service to customers at the front desk.

• Problem-solving: Resolving customer complaints or issues related to cash transactions.

• Communication skills: Effectively communicating with customers and team members.

• Attention to d...read more