Apollo Tyres Service Executive Interview Questions and Answers

Q1. What is customer service
Ans. 
Customer service is the support and assistance provided to customers before, during, and after a purchase.
• Customer service involves addressing customer inquiries, resolving issues, and providing guidance.

• It includes ensuring customer satisfaction and building positive relationships.

• Examples include answering phone calls, responding to emails, and handling returns or exchanges.
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Aptitude test based on MCQ types.

Q1. About skills and relevant .
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Q1. About salary and expectations.
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Q1. What is tyre and uses
Ans. 
A tyre is a rubber covering on a wheel to provide traction, cushioning, and support for vehicles.
• Tyres are made of rubber and filled with compressed air or nitrogen.

• They provide traction to help vehicles grip the road surface.

• Tyres also cushion the ride by absorbing shocks from bumps and uneven surfaces.

• Different types of tyres are used for various vehicles such as cars, trucks, bicycles, and motorcycles.
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Q2. How many problems you saw in field
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Q3. What about sales in tyres
Ans. 
Sales in tyres are crucial for the success of a service engineer as they directly impact the maintenance and performance of vehicles.
• Sales in tyres can help service engineers upsell additional services such as wheel alignment and balancing.

• Knowledge of different tyre brands, types, and sizes is important for recommending the best options to customers.

• Building strong relationships with tyre suppliers can lead to better ...read more
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Q4. How to customers satifaction in tyre service
Ans. 
Customer satisfaction in tyre service can be achieved by providing quality service, timely delivery, clear communication, and addressing customer concerns.
• Ensure timely delivery of services to customers

• Provide high-quality tyre service using skilled technicians and quality products

• Maintain clear communication with customers regarding service details, pricing, and timelines

• Address customer concerns and complaints prompt...read more
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Q1. No special questions but since I was from tyre industry, i had to answer questions related to tyre only. I came from tyre mfg. Sector so it was all related to mfg. And production
Ans. Just be clear with what is asked and don't fake your answers.
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Q2. General questions such as why are you leaving so prestigious company and why do wo want to work here. The job is very challenging, will you be able to handle the pressure, etc
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Q3. I just answered them one by one on my own
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