Task@1-If Customer asked for feild support immediately Not satisfied with performance..then how to tackle customer?

Question

Accepted Answer

When a customer asks for immediate field support due to dissatisfaction with performance, it is important to empathize, prioritize their request, and communicate effectively.

Listen attentively to the customer's concerns and frustrations.
Express empathy and understanding for their dissatisfaction.
Assure the customer that their issue is being taken seriously and will be addressed promptly.
Prioritize the customer's request for field support and escalate it to the appropriate team or technician.
Communicate the expected timeline for field support and keep the customer informed of any updates or changes.
Follow up with the customer after the field support to ensure their satisfaction and address any further concerns.

Accepted Answer

I will handle the matter very delicately and close the matter

Accepted Answer

I keep the desired product in stock in advance so that the customer is not dissatisfied.

Accepted Answer

Since you can have many quoteline items in one quote, this cannot be done through formula but this can be achieved through process builder.

In the process builder, choose Quote Line Item as the object, then for immediate actions,

Task@1-If Customer asked for feild support immediately Not satisfied with performance..then how to tackle customer?

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