Task@2- If Customer continuously ignoring you !How you handle this type of Customer?

Question

Accepted Answer

When a customer continuously ignores you, it is important to remain calm, persistent, and find alternative ways to communicate with them.

Stay calm and composed, avoiding any confrontations or arguments.
Try different communication channels such as email, text messages, or social media to reach out to the customer.
Personalize your approach by addressing their concerns and offering solutions.
Be persistent but not pushy, giving the customer space if needed.
Seek assistance from a supervisor or colleague if the situation escalates.
Document all interactions and attempts made to contact the customer for future reference.

Accepted Answer

Asking “yes” or “no” questions – Building a rapport is important and is usually done with open-ended questions. However, “yes” and “no” questions can help you determine where your customer stands.

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