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Ashok Leyland Service Executive Interview Questions and Answers

Updated 15 Sep 2021

Ashok Leyland Service Executive Interview Experiences

1 interview found

I applied via Referral and was interviewed before Sep 2020. There were 5 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. Task@1-If Customer asked for feild support immediately Not satisfied with performance..then how to tackle customer?
  • Ans. 

    When a customer asks for immediate field support due to dissatisfaction with performance, it is important to empathize, prioritize their request, and communicate effectively.

    • Listen attentively to the customer's concerns and frustrations.

    • Express empathy and understanding for their dissatisfaction.

    • Assure the customer that their issue is being taken seriously and will be addressed promptly.

    • Prioritize the customer's reques...

  • Answered by AI
  • Q2. Task@2- If Customer continuously ignoring you !How you handle this type of Customer?
  • Ans. 

    When a customer continuously ignores you, it is important to remain calm, persistent, and find alternative ways to communicate with them.

    • Stay calm and composed, avoiding any confrontations or arguments.

    • Try different communication channels such as email, text messages, or social media to reach out to the customer.

    • Personalize your approach by addressing their concerns and offering solutions.

    • Be persistent but not pushy, g...

  • Answered by AI
  • Q3. Task@3- How to present DS in front of Fleet Customer?
  • Ans. 

    To present DS in front of Fleet Customer, focus on the benefits, features, and value it brings to their fleet operations.

    • Highlight the cost-saving potential of DS through improved fuel efficiency and maintenance planning.

    • Emphasize the real-time monitoring capabilities of DS for better fleet management and optimization.

    • Demonstrate how DS can enhance driver safety and reduce accidents through driver behavior analysis.

    • Pro...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Don't give wrong information or mislead to customer , convinced him and take immediate action on customer issue

Skills evaluated in this interview

Interview questions from similar companies

I applied via Referral and was interviewed in Oct 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Technical 

(2 Questions)

  • Q1. Why does Engine Misfiring.
  • Ans. 

    Engine misfires due to various reasons such as faulty spark plugs, fuel injectors, or ignition coils.

    • Faulty spark plugs

    • Fuel injectors malfunctioning

    • Ignition coils failing

    • Vacuum leaks

    • Low fuel pressure

    • Worn out timing belt

    • Dirty air filter

    • Faulty sensors

    • Incorrect fuel mixture

    • Clogged catalytic converter

  • Answered by AI
  • Q2. How could engine overheating.
  • Ans. 

    Engine overheating can be caused by various factors.

    • Low coolant level

    • Malfunctioning thermostat

    • Blocked radiator

    • Faulty water pump

    • Broken fan belt

    • Clogged air filter

    • Driving in extreme heat or heavy traffic

    • Lack of oil or oil pressure

    • Leaking head gasket

    • Incorrect fuel mixture

    • Excessive load or towing

    • Improperly functioning sensors

    • Defective cooling system components

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - BUILD THEIR STRONG RELATIONS WITH THIER CUSTOMERS.

I was interviewed before Sep 2016.

Interview Questionnaire 

6 Questions

  • Q1. Basics about IC engine.
  • Q2. Which are the technical specifications of automobile vehicle.?
  • Ans. 

    The technical specifications of an automobile vehicle include its engine type, horsepower, torque, transmission, fuel efficiency, dimensions, weight, and safety features.

    • Engine type: gasoline, diesel, electric, hybrid

    • Horsepower: the measure of an engine's power

    • Torque: the twisting force generated by the engine

    • Transmission: manual, automatic, CVT

    • Fuel efficiency: miles per gallon (MPG)

    • Dimensions: length, width, height

    • Wei...

  • Answered by AI
  • Q3. Tell me About your Family Background.
  • Q4. Understanding me job nature and ask me have you comfortable to do work on site and anywhere in India.
  • Q5. Do the Investigation of the field failed engine.
  • Ans. 

    Investigation of a failed engine in the field

    • Identify the possible causes of the engine failure

    • Inspect the engine components for any signs of damage or malfunction

    • Analyze the engine's maintenance history and service records

    • Conduct diagnostic tests to determine the root cause of the failure

    • Consult with experts or engineers if necessary

    • Recommend appropriate repairs or replacements based on the findings

  • Answered by AI
  • Q6. What are the processes to assemble the engine.
  • Ans. 

    The process of assembling an engine involves several steps and requires precision and expertise.

    • Engine block preparation

    • Installation of pistons and connecting rods

    • Mounting the cylinder head

    • Attaching the intake and exhaust manifolds

    • Connecting the fuel and cooling systems

    • Installing the ignition system

    • Final testing and adjustments

  • Answered by AI

Interview Preparation Tips

Round: Technical Interview
Experience: I given the answers as per my knowledge and tchnical understandings.
Tips: Be simple and humble, Don't be a smart.

Round: HR Interview
Experience: As I told family background and working with better comparability.
Tips: Be positive and be yourself don't behave like artificially.

Round: Case Study Interview
Experience: Express ourself with a basic technical knowledge.
Tips: Be Lerner

Skills: Ability To Analyse, Technical Knowledge(ML, Team Working Ability
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I was interviewed before Mar 2024.

Round 1 - Technical 

(3 Questions)

  • Q1. What is engine and tell about
  • Q2. What is different between two and four stock engine
  • Q3. How we satisfied our customer

Interview Preparation Tips

Interview preparation tips for other job seekers - All questions very good
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
-
Result
Selected Selected
Round 1 - One-on-one 

(1 Question)

  • Q1. General questions about your past experiences and current job role
Round 2 - Technical 

(1 Question)

  • Q1. Technical questions about Automobiles engineering and physco testing
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Technical 

(2 Questions)

  • Q1. Bs6 is milege problum
  • Q2. All of is good
Round 2 - Technical 

(1 Question)

  • Q1. Even body parts is not available
Interview experience
5
Excellent
Difficulty level
Hard
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Company Website and was interviewed in Aug 2024. There were 2 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. How much you need salary
  • Ans. 

    I am looking for a competitive salary based on my experience and skills.

    • I am seeking a salary that is in line with industry standards for a Service Engineer position

    • I am open to negotiation based on the responsibilities and requirements of the role

    • I value fair compensation for the work that I will be doing

  • Answered by AI
  • Q2. How much you give business
Round 2 - Technical 

(2 Questions)

  • Q1. Why vehicle brake is not working what is the issue
  • Ans. 

    The vehicle brake may not be working due to issues such as worn brake pads, air in the brake lines, or a faulty brake master cylinder.

    • Check for worn brake pads that need replacement

    • Bleed the brake lines to remove any air bubbles

    • Inspect the brake master cylinder for leaks or malfunctions

  • Answered by AI
  • Q2. What is cooling system
  • Ans. 

    A cooling system is a system that removes heat from a space or substance to maintain a lower temperature.

    • Cooling systems can be found in various applications such as air conditioning units, refrigerators, and computer systems.

    • They typically involve a coolant or refrigerant that absorbs heat from the space or substance.

    • The coolant then circulates through the system, releasing the heat outside or dissipating it through a...

  • Answered by AI
Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via campus placement at National Institute of Technology (NIT), Rourkela and was interviewed in Dec 2023. There were 2 interview rounds.

Round 1 - Assignment 

It was general technical test from mechanical which was lower than gate question.

Round 2 - Technical 

(1 Question)

  • Q1. So as usually first question: introduce urself. Then he came to automobile engineering. -4 Stroke engine stages. -Clearance ratio and compression ratio. -What is the value of compression ratio for diesel a...

Interview Preparation Tips

Topics to prepare for Bajaj Auto Area Service Manager interview:
  • Automobile Engineering
  • Fluid Mechanics
  • class 12
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
More than 8 weeks
Result
Selected Selected

I applied via Approached by Company and was interviewed in Sep 2023. There were 4 interview rounds.

Round 1 - Coding Test 

Coding test is nothing but erroring the notice to pay attention and not to worry the next.

Round 2 - Aptitude Test 

Aptitude is nothing but paying one right one before to mentor once to pay attention to worry.

Round 3 - Assignment 

Assignment is nothing but code to worry the mentor is to tension me the past.

Round 4 - Case Study 

Case study is nothing but to error fast to think to worry the left one is to correct.

Interview Preparation Tips

Topics to prepare for Ford Motor Service Engineer interview:
  • Induction topics+
  • Gigantt structured course+
Interview preparation tips for other job seekers - What is your response to worry it to be like any one else to be fast.
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed before Sep 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - Technical 

(12 Questions)

  • Q1. What reason for Hydraulic lifting slow
  • Ans. 

    Hydraulic lifting may be slow due to low hydraulic fluid levels, air in the system, or a malfunctioning pump.

    • Low hydraulic fluid levels can cause slow lifting as there is not enough pressure to operate efficiently.

    • Air in the hydraulic system can create air pockets, leading to decreased performance.

    • A malfunctioning pump can result in inadequate pressure being generated for lifting.

    • Check hydraulic fluid levels and top up...

  • Answered by AI
  • Q2. Types of engine system
  • Ans. 

    Engine systems can be categorized into internal combustion engines and external combustion engines.

    • Internal combustion engines: gasoline engines, diesel engines

    • External combustion engines: steam engines

    • Other types: rotary engines, electric engines

  • Answered by AI
  • Q3. Types of gear box
  • Ans. 

    Types of gear boxes include manual, automatic, CVT, DCT, and AMT.

    • Manual gear box requires the driver to manually shift gears using a clutch pedal.

    • Automatic gear box shifts gears automatically without the need for manual input.

    • CVT (Continuously Variable Transmission) provides seamless gear shifts without distinct gear ratios.

    • DCT (Dual Clutch Transmission) combines the efficiency of manual transmission with the convenien...

  • Answered by AI
  • Q4. Fan belt tension
  • Q5. Main parts of engine
  • Ans. 

    Main parts of an engine include cylinders, pistons, crankshaft, camshaft, valves, and spark plugs.

    • Cylinders: where combustion takes place

    • Pistons: move up and down in cylinders to create power

    • Crankshaft: converts linear motion of pistons into rotational motion

    • Camshaft: controls opening and closing of valves

    • Valves: regulate flow of air and fuel into cylinders

    • Spark plugs: ignite air-fuel mixture in cylinders

  • Answered by AI
  • Q6. Tractor not take load properly. What reason
  • Ans. 

    Possible reasons for tractor not taking load properly

    • Check if the clutch is slipping

    • Inspect the transmission for any issues

    • Examine the hydraulic system for leaks or malfunctions

    • Verify if the engine is producing enough power

    • Assess the condition of the tires for proper traction

  • Answered by AI
  • Q7. Tractor given white smoke. What for reason
  • Ans. 

    White smoke from a tractor can be caused by a few different reasons, such as coolant leaking into the combustion chamber or unburned fuel in the exhaust system.

    • Possible reasons for white smoke from a tractor include coolant leaking into the combustion chamber, unburned fuel in the exhaust system, or a faulty fuel injector.

    • Check the coolant level and quality to see if there are any signs of contamination.

    • Inspect the exh...

  • Answered by AI
  • Q8. Tractor given black smoke. What for reason
  • Ans. 

    Tractor emitting black smoke may be due to issues with fuel, air, or engine components.

    • Possible reasons for black smoke include fuel injector issues, clogged air filter, or engine timing problems.

    • Check fuel quality and injector system for proper functioning.

    • Inspect air filter for blockages and replace if necessary.

    • Ensure engine components such as valves and pistons are in good condition.

    • Consult a mechanic for further d

  • Answered by AI
  • Q9. Tractor given blue smoke. What reason
  • Ans. 

    Blue smoke in a tractor could be caused by burning oil due to worn piston rings or valve seals.

    • Possible reasons for blue smoke in a tractor include worn piston rings or valve seals

    • Burning oil can also be caused by a damaged cylinder head gasket

    • Excessive blow-by from the crankcase ventilation system can lead to blue smoke

  • Answered by AI
  • Q10. What is hydraulic oil pressure
  • Ans. 

    Hydraulic oil pressure is the force exerted by hydraulic oil within a hydraulic system.

    • Hydraulic oil pressure is measured in pounds per square inch (psi).

    • It is crucial for the proper functioning of hydraulic systems, as it determines the force and speed of hydraulic actuators.

    • Low hydraulic oil pressure can result in sluggish performance, while high pressure can lead to system damage.

    • Maintaining the correct hydraulic oi...

  • Answered by AI
  • Q11. What is free play of clutch
  • Ans. 

    Free play of clutch refers to the distance the clutch pedal can be depressed before the clutch begins to engage.

    • Free play is important for proper clutch operation and to prevent premature wear.

    • It allows for smooth engagement and disengagement of the clutch.

    • Adjusting the free play may be necessary to ensure proper clutch function.

    • Excessive free play can indicate a problem with the clutch system.

  • Answered by AI
  • Q12. What is free play of break
  • Ans. 

    Free play of brake refers to the amount of movement in the brake pedal or lever before the brakes start to engage.

    • Free play is important for ensuring the brakes do not engage too early or too late.

    • It can be adjusted to suit the rider's preferences or to compensate for wear in the brake system.

    • Excessive free play can indicate a problem with the brake system that needs to be addressed.

    • For example, on a motorcycle, adjust...

  • Answered by AI

Interview Preparation Tips

Topics to prepare for Escorts Kubota Limited Service Manager interview:
  • Tractor engine
  • Hydraulics
  • Clutch
  • Types of smoke
  • Gear Box
  • Differential

Ashok Leyland Interview FAQs

What are the top questions asked in Ashok Leyland Service Executive interview?

Some of the top questions asked at the Ashok Leyland Service Executive interview -

  1. Task@1-If Customer asked for feild support immediately Not satisfied with perfo...read more
  2. Task@2- If Customer continuously ignoring you !How you handle this type of Cust...read more
  3. Task@3- How to present DS in front of Fleet Custom...read more

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Ashok Leyland Service Executive Salary
based on 11 salaries
₹1.7 L/yr - ₹3 L/yr
28% less than the average Service Executive Salary in India
View more details

Ashok Leyland Service Executive Reviews and Ratings

based on 5 reviews

4.6/5

Rating in categories

4.4

Skill development

4.3

Work-life balance

4.6

Salary

4.6

Job security

3.7

Company culture

4.0

Promotions

4.6

Work satisfaction

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