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Ashok Leyland Service Executive Interview Questions and Answers

Updated 15 Sep 2021

Ashok Leyland Service Executive Interview Experiences

1 interview found

I applied via Referral and was interviewed before Sep 2020. There were 5 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. Task@1-If Customer asked for feild support immediately Not satisfied with performance..then how to tackle customer?
  • Ans. 

    When a customer asks for immediate field support due to dissatisfaction with performance, it is important to empathize, prioritize their request, and communicate effectively.

    • Listen attentively to the customer's concerns and frustrations.

    • Express empathy and understanding for their dissatisfaction.

    • Assure the customer that their issue is being taken seriously and will be addressed promptly.

    • Prioritize the customer's reques...

  • Answered by AI
  • Q2. Task@2- If Customer continuously ignoring you !How you handle this type of Customer?
  • Ans. 

    When a customer continuously ignores you, it is important to remain calm, persistent, and find alternative ways to communicate with them.

    • Stay calm and composed, avoiding any confrontations or arguments.

    • Try different communication channels such as email, text messages, or social media to reach out to the customer.

    • Personalize your approach by addressing their concerns and offering solutions.

    • Be persistent but not pushy, g...

  • Answered by AI
  • Q3. Task@3- How to present DS in front of Fleet Customer?
  • Ans. 

    To present DS in front of Fleet Customer, focus on the benefits, features, and value it brings to their fleet operations.

    • Highlight the cost-saving potential of DS through improved fuel efficiency and maintenance planning.

    • Emphasize the real-time monitoring capabilities of DS for better fleet management and optimization.

    • Demonstrate how DS can enhance driver safety and reduce accidents through driver behavior analysis.

    • Pro...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Don't give wrong information or mislead to customer , convinced him and take immediate action on customer issue

Skills evaluated in this interview

Interview questions from similar companies

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
More than 8 weeks
Result
Selected Selected

I applied via Approached by Company and was interviewed before Apr 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - Group Discussion 

1. Tell me about yourself
2.tell me about the project your current working

Round 3 - HR 

(1 Question)

  • Q1. Salary discussions
Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Technical 

(2 Questions)

  • Q1. About the Project had been worked before
  • Q2. GD&T and Mechanical Properties
Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Technical 

(2 Questions)

  • Q1. About The project had been worked before
  • Q2. GD&T and Mechanical Properties
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - Face to face 

(2 Questions)

  • Q1. About yourself in brief
  • Q2. About your work experience

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident . Speak about achievements and past experience
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed before Apr 2022. There were 2 interview rounds.

Round 1 - Group Discussion 

Previous company experience ,technical,SAP experience and inventory management
Material gap analyse , bom correction etc...

Round 2 - One-on-one 

(2 Questions)

  • Q1. How Many vehicle report in your company and how to manage receiving process reconcile process inventory control process
  • Ans. 

    Our company manages a fleet of 100 vehicles and utilizes a systematic process for receiving, reconciling, and controlling inventory.

    • We have a total of 100 vehicles in our company's fleet.

    • We use a systematic process for receiving new vehicles into our inventory.

    • We have a reconciliation process in place to ensure accurate inventory records.

    • Inventory control measures are implemented to track and manage the usage of vehicl...

  • Answered by AI
  • Q2. Gate entry process Material management process 5S SAP process Main power handling

Interview Preparation Tips

Interview preparation tips for other job seekers - Experience your confident

Interview Questionnaire 

2 Questions

  • Q1. After getting job what you will do.
  • Q2. I am achieving your targets above the plan.Any incentive schemes available for achieving goals.
  • Ans. 

    Yes, we have incentive schemes for exceeding targets.

    • We offer bonuses for surpassing goals

    • We have a recognition program for top performers

    • We provide opportunities for career advancement

    • We offer additional vacation days for exceptional performance

  • Answered by AI

I applied via Referral and was interviewed before Nov 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. How do work in concern department
  • Q2. How much ctc in current organization

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare for interview with positive Attitude and face interview without fear
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed before Dec 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - One-on-one 

(3 Questions)

  • Q1. Interview was done based on my academic performance, general question related to industry and software were asked, knowledge of SAP is must.
  • Q2. What is your name ?
  • Q3. My name is batman !!

Interview Preparation Tips

Interview preparation tips for other job seekers - Best of luck amigos !!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!!!!!!!!!!!
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
4-6 weeks
Result
Selected Selected

I applied via Company Website and was interviewed before Jun 2022. There were 5 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - Aptitude Test 

Behavioral MCQ, Attitude check, functional fit.

Round 3 - One-on-one 

(1 Question)

  • Q1. Past experience & Function related technical
Round 4 - One-on-one 

(1 Question)

  • Q1. Functional Technical
Round 5 - HR 

(1 Question)

  • Q1. Background check & cultural fit

Interview Preparation Tips

Interview preparation tips for other job seekers - Good work culture. Appraisal is dependent on your relation with superior.
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Ashok Leyland Interview FAQs

What are the top questions asked in Ashok Leyland Service Executive interview?

Some of the top questions asked at the Ashok Leyland Service Executive interview -

  1. Task@1-If Customer asked for feild support immediately Not satisfied with perfo...read more
  2. Task@2- If Customer continuously ignoring you !How you handle this type of Cust...read more
  3. Task@3- How to present DS in front of Fleet Custom...read more

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Ashok Leyland Service Executive Salary
based on 11 salaries
₹1.7 L/yr - ₹3 L/yr
28% less than the average Service Executive Salary in India
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Ashok Leyland Service Executive Reviews and Ratings

based on 5 reviews

4.6/5

Rating in categories

4.4

Skill development

4.3

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4.6

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Job security

3.7

Company culture

4.0

Promotions

4.6

Work satisfaction

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