Annapurna Finance Senior Operations Manager Interview Questions and Answers

Q1. How will you handle customer
Ans. 
I will handle customer complaints with empathy, active listening, and prompt resolution.
• Listen actively to the customer's concerns and show empathy towards their situation.

• Apologize for any inconvenience caused and assure the customer that their issue will be resolved.

• Offer a solution or escalate the issue to a higher authority if necessary.

• Follow up with the customer to ensure their satisfaction with the resolution.

• Ma...read more
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Q2. Have you ever managed people
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Q1. Sales and insurance experience
Ans. 
I have 5 years of sales experience in the insurance industry, including managing a team and exceeding sales targets.
• Managed a team of sales representatives in an insurance company

• Exceeded sales targets by 20% for 3 consecutive years

• Implemented new sales strategies to increase revenue
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Q2. Knowledge about the process and where will you see yourself after 3 years
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Q1. Salary discussion only
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Q1. Previous experience questions
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Q2. Previous work please experience
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Q1. Knowledge related questions
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Q2. Proces related questions
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Q1. Any reason to get the new job
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Q2. Any other questions for personal or business related
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Q1. Tel me about this company
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Q2. What is your expectation and experience
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Q3. What is knowledge of secured loan and LAP property paper, legal, valuation, credit aprisal form, cersai etc. By operation manager
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Q4. Distance from your home to company office
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Q5. Do you have car or bike
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Q1. Basic questions
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Q2. Understand about roles and responsibilities
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Q1. About pervious experience and family details are you okay extra work hours without pay
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Q2. Banking process
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Q1. Core Operations
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Q2. Finance Knowledge Skills System
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Good impression good skills

Q1. Work experience
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Q2. Life ambination
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Discussion with the seniors regarding work.

Q1. Regarding old profession
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Q1. What is the meaning of KYC
Ans. 
KYC stands for Know Your Customer, a process used by businesses to verify the identity of their clients.
• KYC is a regulatory requirement in many industries, including banking and finance.

• It involves collecting personal information from customers to prevent fraud and money laundering.

• Examples of KYC documents include government-issued IDs, utility bills, and bank statements.
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Q2. Known your customer
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