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I applied via Recruitment Consulltant and was interviewed in Jun 2023. There were 2 interview rounds.
AMS Comtel BPMS interview questions for popular designations
Round 1 about what do you know knowledge
The process refers to a series of actions or steps taken to achieve a specific goal or outcome.
Process involves a sequence of steps or actions
It is used to achieve a specific goal or outcome
Each step in the process is important and contributes to the overall result
I applied via Walk-in and was interviewed before Aug 2022. There were 2 interview rounds.
I applied via Referral and was interviewed in Dec 2020. There was 1 interview round.
Listen actively, empathize, apologize, offer solutions, and follow up.
Listen actively to the customer's concerns and let them vent their frustrations.
Empathize with the customer and acknowledge their feelings.
Apologize for any inconvenience caused and take responsibility for the issue.
Offer solutions to resolve the problem and ask for their input.
Follow up with the customer to ensure their satisfaction and to prevent f
posted on 10 Oct 2020
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posted on 14 May 2022
I applied via Naukri.com and was interviewed before May 2021. There was 1 interview round.
I applied via Walk-in and was interviewed before Apr 2020. There were 5 interview rounds.
based on 8 interviews
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Process Associate
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MIS Executive
30
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Team Lead
28
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Customer Care Executive
25
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Customer Service Executive
17
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