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AMS Comtel BPMS Customer Service Manager Interview Questions and Answers

Updated 31 May 2021

AMS Comtel BPMS Customer Service Manager Interview Experiences

1 interview found

I applied via Referral and was interviewed in Dec 2020. There was 1 interview round.

Interview Questionnaire 

2 Questions

  • Q1. How to handle frustrated customer
  • Ans. 

    Listen actively, empathize, apologize, offer solutions, and follow up.

    • Listen actively to the customer's concerns and let them vent their frustrations.

    • Empathize with the customer and acknowledge their feelings.

    • Apologize for any inconvenience caused and take responsibility for the issue.

    • Offer solutions to resolve the problem and ask for their input.

    • Follow up with the customer to ensure their satisfaction and to prevent f

  • Answered by AI
  • Q2. Just listen customer care fully and assure him that from now ..he don't need worry I am there for you sir .. you can call me any time

Interview Preparation Tips

Interview preparation tips for other job seekers - Just....be relax and answer according to situation and ..be confident

Interview questions from similar companies

Interview experience
1
Bad
Difficulty level
Moderate
Process Duration
-
Result
-

I applied via Walk-in and was interviewed in Dec 2024. There were 2 interview rounds.

Round 1 - HR 

(4 Questions)

  • Q1. If fresher your introduction they will check your communication and your graduate or not if experienced they will check work responsibilities of your last job and communication but in hightech city sutherl...
  • Q2. Tell me something about yourself
  • Q3. Tell me about your college days
  • Q4. Tell me about ur best friend
Round 2 - Aptitude Test 

Its actually based on your voice actually they are hiring for international voice process so you need to have an idea of how international people speak in their language if you have experience in email writing and able to understand british english then its easy for you to clear

Interview Preparation Tips

Topics to prepare for Sutherland Global Services Customer Service Executive interview:
  • coomunication for confidence
  • prepare about your college days
  • learn about your best friend
Interview preparation tips for other job seekers - please be confident while you go for an interview please don't carry your resumes and documents in hand i have seen people keeping their resumes folded in thier barely without even having a stick file please keep it in file please its your document that present about your self i dont know how many people will see this but your first impression is last impression be confident communicate properly fluently before you go for an interview research about the hiring company and vacancy this is for gentle men when you go for any voice or non voice interviews please wear formal shoes they wont allow they will reject on the spot try to wear lite professional shirt and trouser i have seen in todays sutherland interview all the best
Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected
Round 1 - HR 

(5 Questions)

  • Q1. Tell me about your self.
  • Q2. Why want to join this job.
  • Ans. 

    I want to join this job because, I want to grow my career and enhance my skile and being a self independent

  • Answered Anonymously
  • Q3. What is your weakness and strength?
  • Ans. 

    My strengthis my ability to stay organised and mange multiple tasks at once I have the projects dwon into smaller tasks and finding efficient ways to complete them and My weakness is that I something take too long finish tasks, but I am working on it.

  • Answered Anonymously
  • Q4. What are your career goals?
  • Q5. Tell me about your family background
  • Ans. 

    A about my family background I have four members in my family including me my father is a farmer, my mother is a house wife also and my sister pursuing graduation

  • Answered Anonymously
Interview experience
3
Average
Difficulty level
-
Process Duration
2-4 weeks
Result
-
Round 1 - One-on-one 

(1 Question)

  • Q1. Can you provide a standard introduction of yourself?
Round 2 - HR 

(1 Question)

  • Q1. Did you have your exams in the next six months?
Interview experience
3
Average
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed before Apr 2023. There was 1 interview round.

Round 1 - Aptitude Test 

General questions , maths ,GI, basic networking

Interview experience
4
Good
Difficulty level
Easy
Process Duration
4-6 weeks
Result
Selected Selected

I applied via LinkedIn and was interviewed before Feb 2023. There was 1 interview round.

Round 1 - HR 

(1 Question)

  • Q1. Why do you want to join HPE
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I was interviewed before Feb 2024.

Round 1 - One-on-one 

(3 Questions)

  • Q1. Tell me about yourself?
  • Q2. Family background, past work experience details?
  • Q3. What if you gave this situation in job(random scenarios)
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(2 Questions)

  • Q1. Which colour do you like and why?
  • Q2. Why did you left previous job?
Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(2 Questions)

  • Q1. Why should we hire you?
  • Ans. 

    I have a strong background in customer service, excellent communication skills, and a passion for helping customers.

    • I have X years of experience in customer service roles, where I have consistently received positive feedback from customers.

    • I am a great listener and problem-solver, able to quickly address customer concerns and provide effective solutions.

    • I am highly organized and detail-oriented, ensuring that all custo...

  • Answered by AI
  • Q2. Tell me about yourself in detail.
  • Ans. 

    Experienced customer service executive with a passion for helping customers and resolving issues efficiently.

    • Over 5 years of experience in customer service roles

    • Strong communication and problem-solving skills

    • Ability to handle difficult customers with patience and empathy

    • Proficient in using CRM systems and resolving technical issues

    • Received multiple awards for outstanding customer satisfaction ratings

  • Answered by AI
Round 2 - Behavioral 

(2 Questions)

  • Q1. How long will you sustain in this company?
  • Ans. 

    I plan to sustain in this company for the long term, as I am committed to growing with the organization and contributing to its success.

    • I am dedicated to my career and value stability in my job.

    • I see potential for growth and development within the company.

    • I believe in the company's values and mission, and want to be a part of its future success.

  • Answered by AI
  • Q2. There are 10 working hours so how will you manage your work-life balance?
  • Ans. 

    I believe in setting boundaries and prioritizing tasks to ensure a healthy work-life balance.

    • Prioritize tasks based on urgency and importance

    • Set boundaries by establishing specific work hours and sticking to them

    • Delegate tasks when necessary to avoid burnout

    • Schedule regular breaks to recharge and avoid stress

    • Engage in activities outside of work that bring joy and relaxation, such as hobbies or exercise

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident in your answer they will try to change your answers

I applied via Referral and was interviewed in Jul 2021. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. How you clear interview at Hewlett Packard Pvt ltd

Interview Preparation Tips

Interview preparation tips for other job seekers - Strong knowledge of hardware and networking ,
Knowledge of networking devices
Previous Working experience
Knowledge of installation of OS and software

AMS Comtel BPMS Interview FAQs

What are the top questions asked in AMS Comtel BPMS Customer Service Manager interview?

Some of the top questions asked at the AMS Comtel BPMS Customer Service Manager interview -

  1. How to handle frustrated custo...read more
  2. Just listen customer care fully and assure him that from now ..he don't need wo...read more

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AMS Comtel BPMS Customer Service Manager Reviews and Ratings

based on 1 review

4.0/5

Rating in categories

5.0

Skill development

4.0

Work-life balance

5.0

Salary

5.0

Job security

3.0

Company culture

1.0

Promotions

4.0

Work satisfaction

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