AMS Comtel BPMS Customer Service Manager Interview Questions and Answers

Q1. Basic questions from resume
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Q2. Work Experience
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Q1. Scenario based question
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Q2. Previous work experience
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Q3. Management questions
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An appetite test is a type of assessment used to measure an individual's innate abilities, talents ,or skills in a specific area . It's designed to evaluate a person's potential to perform a perticular task,job,or function
Aptitude tests typically assess:
Cognitive abilities ( e.g. problem - solving, resoning memory )
Technical skills ( e.g. programming ,data analysis)
Creative abilities ( e.g. writting design)
Interpersonal skills ( e .g. teamwork, communication )
Numerical abilities ( e .g . Math, statistic)

Q1. Related to a specific skills of field of expertise , especially one that requires, specialized training or knowledge
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Q2. Knowing or concealed with applied and industrial sciences, such as engineering, technology and computer science.
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Q3. Using of characterized by the use of technical methold , tools,or equipment
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Q4. Skills or knowledge related to a specific field or industry such as IT , engineering,or healthcare.
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Q5. Relating to the practical application Of scientific,or technological principals
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Q6. Expertise in a particular area, like programming, data analysis , or digital marketing .
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Q7. Use of specialized equipment, tools, or software
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I have experience using specialized equipment, tools, and software to improve operational efficiency and productivity.
• Proficient in using POS systems for sales transactions

• Skilled in operating inventory management software to track stock levels

• Familiar with using power tools for maintenance and repairs

• Experience with specialized medical equipment such as MRI machines or ultrasound devices
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Q8. Technical skills: proficiency in a specific area, like coding , or graphic design.
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Q9. Technical knowledge - understanding of technical concept , theories, or principles .
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Writting code in a specific programing language.( e..g. python, java , javascript)

Intensive study about a person, a group of people or a unit, which is aimed to generalize over several units'.1 A case study has also been described as an intensive, systematic investigation of a single individual, group, community or some other unit in which the researcher examines etc..

A discussion group is a group of individuals, typically who share a similar interest, who gather either formally or informally to discuss ideas, solve problems, or make comments.

A task or piece of work allocated to someone as part of a job or course of study.
"a homework assignment

Q1. Relating to a particular subject, art, or craft, or its techniques. "technical terms" involving or concerned with applied and industrial sciences. "an important technical achievement"
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A coding interview, programming interview or Microsoft interview is a technical problem-based job interview technique to assess potential employees. ... Coding interviews test candidates' technical knowledge, coding ability, problem solving skills, and creativity, typically on a whiteboard.

Grammer
Typing test
Essay writing

Q1. Introduction must be fluent with positive tone and positive answer to every situation avoid fake answer.
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Q2. Difference between ios and android What come to your mind when talk about UK Okay with rotation shift Any leave in near future
Ans. 
iOS and Android are two different mobile operating systems with different features and user interfaces.
• iOS is exclusive to Apple devices while Android is used by multiple manufacturers

• iOS has a more closed system with limited customization options while Android is more open and customizable

• iOS has a more consistent user interface across devices while Android can vary depending on the manufacturer

• Android has a wider ran...read more
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Q3. What best you are good at work?
Ans. 
I am best at managing teams and ensuring efficient workflow.
• Strong leadership skills

• Effective communication

• Ability to delegate tasks

• Problem-solving and decision-making

• Time management and organization

• Motivating and inspiring team members
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Q4. What if your Diwali leaves get cancel 2 days before diwali What is best about your phone? How you make best use of unlimited wifi?
Ans. 
I would try to negotiate with my manager and see if I can take the leaves on some other dates.
• I would first try to talk to my manager and explain the situation

• I would try to negotiate and see if I can take the leaves on some other dates

• If that is not possible, I would try to make the most of the remaining days and celebrate Diwali with my family and friends

• I would also try to take some time off during the weekend to ma
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Q1. Salary discussion Leave and Medical policies Documents
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Q1. Introduction and knowledge test on Quality aspects
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Q2. People handling techniques
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Q1. Escalation handling
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Q2. Expectation from the role
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To effectively manage a team, drive performance, achieve targets, and contribute to the overall success of the organization.
• Lead and motivate team members to meet and exceed goals

• Develop and implement strategies to improve team performance

• Ensure smooth operations and efficient workflow

• Provide guidance and support to team members

• Collaborate with other departments to achieve organizational objectives
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It was fine, not very difficult

Was detailed. I was asked to prepare a ppt for RFP.

Q1. Why did i choose a particular method for my project timekines
Ans. 
I chose a particular method for my project timelines based on its proven effectiveness and alignment with project goals.
• I selected the method because it had been successfully used in similar projects before

• The method was recommended by industry experts as best practice

• The method allowed for clear tracking of progress and milestones

• The method was cost-effective and efficient for the project's scope
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Q2. MVP timelines in the larger project schedule
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Q1. Agile and waterfall difference
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Agile is iterative and flexible, while waterfall is sequential and rigid.
• Agile involves breaking projects into smaller tasks and adapting to changes quickly.

• Waterfall follows a linear approach with distinct phases like planning, design, development, testing, and deployment.

• Agile is more suitable for projects with evolving requirements, while waterfall is better for projects with fixed requirements.

• Agile promotes collab...read more
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Q1. Key business risks in recent project
Ans. 
Key business risks in recent project include budget overruns, scope creep, resource constraints, and stakeholder conflicts.
• Budget overruns can lead to financial losses and impact project timelines.

• Scope creep may result in project delays and increased costs.

• Resource constraints can hinder project progress and quality of deliverables.

• Stakeholder conflicts can lead to communication breakdowns and project failure.
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Q1. Professional experience, they don't require talent people only machines required for them
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Q1. All are general questions asked.
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Q2. Basic Questions Asked
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Q3. Basic Questions
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Q4. General Questions
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Q1. Associate Director Round.
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