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American Express Complaint Analyst Interview Questions and Answers
American Express Complaint Analyst Interview Experiences
1 interview found
Anonymous
I applied via Recruitment Consultant and was interviewed in Dec 2021. There was 1 interview round.
Interview Questionnaire
8 Questions
- Q1. What are your strength or interviewer may ask your biggest assets?
- Ans. Talking about strength. I have a good analytical skill. This skill helps me as whenever we analyse anything we tend to deep dive into the process, and this gives us better knowledge about the process or anything.
- Q2. Why did you leave your previous organisation?
- Ans. Due to personal reasons. There was some property related issue and I had to go and support my dad. The covid situation was prevailing and I could not let my father go out. I had to go and meet people to complete the necessary legal works. Although, I got leaves from my office of 15 days but legal works got extended to 4-5 months. Thankfully, legal matters have resolved now, so I am here for interview as I can devote m
- Q3. Technology is good or bad?
- Ans.
Technology is neither inherently good nor bad, but its impact depends on how it is used.
Technology has revolutionized communication, making it easier and faster.
It has improved efficiency and productivity in various industries.
Technology has enabled advancements in healthcare, leading to better treatments and diagnostics.
However, technology can also be misused, leading to privacy concerns and cybercrimes.
It can contrib...
- Q4. What is your weakness?
- Ans. I cannot say no to anyone but I am incultivating the habit of saying no in a good way. So, that the other person will not feel bad.
- Q5. Where you wish to see yourself in next 5 years?
- Ans. It is a pattern or norms of any Organisation that we will have to spend some time or few years to learn more about the process and become skilled atleast for 3-4 years to go to the next level. So, i will want to see myself as a team leader or thn I can think of getting promoted to the next level.
- Q6. What are KRA'S?
- Ans.
KRA's are Key Result Areas, which are specific areas of focus that define an individual's or organization's goals and objectives.
KRA's are used to measure and evaluate performance.
They help in setting clear expectations and priorities.
KRA's are typically aligned with the overall goals and objectives of the organization.
Examples of KRA's for a Complaint Analyst could be: reducing customer complaints by a certain percent...
- Q7. Tell me something about yourself? Or run me through your resume or CV?
- Q8. Reasoning and Versant test.
Interview Preparation Tips
Interview questions from similar companies
I applied via Referral and was interviewed in Jan 2023. There was 1 interview round.
(2 Questions)
- Q1. Market manipulation, market abuse, bond market and swaps.
- Q2. Derivative market and options greeks
Interview Preparation Tips
I applied via Approached by Company and was interviewed before Sep 2020. There were 4 interview rounds.
Interview Questionnaire
3 Questions
- Q1. Salary , DOJ & benefits.
- Q2. What is compliance? What is regulatory reporting? How good are you with regards to Advance Excel & Python & Macros
- Ans.
Compliance is the act of adhering to laws, regulations, and standards set by governing bodies.
Compliance ensures that organizations operate within legal and ethical boundaries.
It involves identifying and mitigating risks, implementing policies and procedures, and monitoring activities.
Regulatory reporting is the process of submitting information to regulatory authorities to demonstrate compliance.
Advanced Excel, Python...
- Q3. Behavioural & situation based question.
Interview Preparation Tips
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American Express Complaint Analyst Reviews and Ratings
based on 5 reviews
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