Amazon HR Operations Specialist Interview Questions and Answers

Q1. Tell me about your self ?
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Q2. Why do you think this profile suites you ?
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Q3. What do you know about Ambition Box ?
Ans. 
Ambition Box is a platform where employees can anonymously review their companies and share insights about their work culture.
• Ambition Box is a website where employees can review companies they have worked for.

• It provides insights into company culture, salaries, interviews, and more.

• Employers can also use Ambition Box to showcase their company culture and attract top talent.
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Q1. Tell me about yourself ?
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Q2. Real time scenario was given how will you respond if company asks you to delete a negative review ?
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Q1. Describe your job profile
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Q2. Why do you want to leave
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Q1. Why do you want this job?
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Q1. Why is your long term goal ?
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Q1. Tell me something about yourself?
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Q1. What are your salary expectations?
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Q2. Share details of your previous job.
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Q3. Why should we hire you?
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Q4. Tell me about yourself.
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Q5. What you can do extra for us
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Q6. Situational based questions
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Q7. Scheduling and weekly reports
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These were some quants questions which might need some understanding of Demand and Supply of Driver Partners. Some definitions one might need to know are of Supply Hours, Active Vehicles, Active Driver, Active Riders, Driver Lifecycle, Rider Lifecycle etc.

Q1. What are the metrics you would measure for a newly setup Airtel Customer Care Center? What is the reason for choosing these metrics?
Ans. 
Metrics for a newly setup Airtel Customer Care Center
• Average response time for customer queries

• Customer satisfaction score

• Number of resolved complaints per day

• Employee productivity and efficiency

• Call abandonment rate

• First call resolution rate
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Q2. How will you measure the performance of your customer care executive ? What targets would you choose and why?
Ans. 
Performance of customer care executive can be measured through various targets such as response time, customer satisfaction scores, resolution rate, and adherence to company policies.
• Measure response time to customer inquiries or issues to ensure timely assistance.

• Track customer satisfaction scores through surveys or feedback forms to gauge effectiveness of interactions.

• Monitor resolution rate to see how efficiently is...read more
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Q3. How will you deal with a low performing member in high performing team? What actions would you take and why ?
Ans. 
I would address the issue through coaching, training, setting clear expectations, and monitoring progress.
• Have a one-on-one conversation with the team member to discuss performance issues and understand any underlying reasons.

• Provide additional training or resources to help improve the team member's performance.

• Set clear performance expectations and goals for the team member to work towards.

• Regularly monitor and provid...read more
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Q1. What do you know about Ambitionbox ?
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Q2. What was the job role you had in your previous company ?
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