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Amazon Coustomer Support Engineer Interview Questions and Answers

Updated 13 Sep 2022

Amazon Coustomer Support Engineer Interview Experiences

1 interview found

Coustomer Support Engineer Interview Questions & Answers

user image Anonymous

posted on 2 Sep 2022

I applied via LinkedIn and was interviewed in Aug 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

Percentages,time and work

Round 3 - HR 

(1 Question)

  • Q1. Self introduction,why are you joining with my company
    • Add your answer
Round 4 - Technical 

(2 Questions)

  • Q1. About my diploma subjects
    • Add your answer
  • Q2. What is about CAD, mechanical subjects
  • Ans. 

    CAD and mechanical subjects are essential for a Customer Support Engineer to understand the technical aspects of the product.

    • CAD (Computer-Aided Design) is used to create 2D or 3D models of products and mechanical parts.

    • Mechanical subjects cover topics such as mechanics, thermodynamics, materials science, and manufacturing processes.

    • Understanding CAD and mechanical subjects helps a Customer Support Engineer to troubles...

    • Answered by AI
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Study well and prepared Indiabix because it is use very well for the job purpose

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Interview Tips & Stories
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Oxane Partners
Disappointing Interview Experience with D.E. Shaw
I recently interviewed with D.E. Shaw, and it turned out to be one of the most draining experiences I’ve had. The interviewer’s approach felt unnecessarily harsh and dismissive, which made the entire process uncomfortable. At multiple points, the interviewer asked me to drop off the call, even when I tried asking basic questions about the designation, job description, and other details. After the interview, I found myself sitting there for a few minutes, trying to process what just happened. It left me questioning the overall tone and professionalism of the interview. Definitely not the experience I was expecting from such a well-known firm.
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Interview questions from similar companies

Customer Support Executive Interview Questions & Answers

Uber user image Anonymous

posted on 19 Apr 2024

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Mar 2024. There was 1 interview round.

Round 1 - HR 

(1 Question)

  • Q1. Tell me about your self
    • Add your answer

Customer Support Associate Interview Questions & Answers

Groupon user image Muhammed azhar

posted on 14 Jun 2024

Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed before Jun 2023. There were 4 interview rounds.

Round 1 - Group Discussion 

Asked about the advantages and disadvantages of online shopping

Round 2 - Aptitude Test 

Language proficiency and other aptitude

Round 3 - One-on-one 

(1 Question)

  • Q1. Basic questions related to cs and previous roles and responsibilities
    • Add your answer
Round 4 - HR 

(1 Question)

  • Q1. Salary discussions and further procedures
    • Add your answer

Desktop Support Engineer Interview Questions & Answers

OLX user image Anonymous

posted on 30 Sep 2023

Interview experience
1
Bad
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in Aug 2023. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. Knowlesge about IT
    • Add your answer
  • Q2. Experience required
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - All are fake first they hire treat you like a dog then they blame you for there own faults

Customer Support Associate Interview Questions & Answers

Groupon user image dinesh kumar

posted on 25 Jun 2023

Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - Aptitude Test 

Aptitude includes time and distance 30 minutes

Round 3 - Group Discussion 

General topics for 15 minutes

Round 4 - One-on-one 

(2 Questions)

  • Q1. Previous experiences
    • Add your answer
  • Q2. Experience about the customer satisfaction
  • Ans. 

    I have extensive experience in ensuring customer satisfaction through effective communication and problem-solving.

    • Utilizing active listening skills to understand customer needs and concerns

    • Offering personalized solutions to address customer issues

    • Following up with customers to ensure their satisfaction

    • Handling escalated situations with empathy and professionalism

    • Answered by AI
    Add your answer

Customer Support Executive Interview Questions & Answers

Groupon user image Anonymous

posted on 5 Feb 2024

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Indeed and was interviewed before Feb 2023. There were 3 interview rounds.

Round 1 - Group Discussion 

Gave a common topic to debate upon to check communication skills

Round 2 - Technical 

(1 Question)

  • Q1. Typing skill test
    • Add your answer
Round 3 - One-on-one 

(1 Question)

  • Q1. Situation based questions regarding customer support, how would u handle them at that particular situation.
    • Add your answer

Customer Support Executive Interview Questions & Answers

Groupon user image Anonymous

posted on 24 Aug 2023

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Assignment 

Went well. Basic grammar assessment easy to crack

Customer Support Executive Interview Questions & Answers

Uber user image Anonymous

posted on 7 May 2021

Interview Questionnaire 

1 Question

  • Q1. Only Self introduction
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Interview was smooth and simple.
But the work environment was really pathetic,no one helped us during our training,team managers were not cooperative
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Amazon Interview FAQs

How many rounds are there in Amazon Coustomer Support Engineer interview?
Amazon interview process usually has 4 rounds. The most common rounds in the Amazon interview process are Resume Shortlist, Aptitude Test and HR.
What are the top questions asked in Amazon Coustomer Support Engineer interview?

Some of the top questions asked at the Amazon Coustomer Support Engineer interview -

  1. What is about CAD, mechanical subje...read more
  2. About my diploma subje...read more

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