Coustmor Care Exuetive

Coustmor Care Exuetive Interview Questions and Answers

Updated 5 Feb 2020

Q1. How you will answer to Coustomer. If mistake is Coustomer side. He is angry on company.?

Ans.

Acknowledge the customer's frustration and offer a solution to resolve the issue.

  • Listen actively to the customer's complaint

  • Empathize with the customer's frustration

  • Explain the company's policy and procedures

  • Offer a solution to resolve the issue

  • Thank the customer for bringing the issue to the company's attention

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