Amazon Chat and Email Support Executive Interview Questions and Answers for Freshers

Firstly we will study about the case in which we study about the customer need, customer problem and what customer want

Then we confirm the solution of the problem with other colleagues and on Google also

An aptitude test is an exam used to determine an individual's skill or propensity to succeed in a given activity. Aptitude tests assume that individuals have inherent strengths and weaknesses and have a natural inclination toward success or failure in specific areas based on their innate characteristics.

Q1. Skills based hiring test gorilla
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Q2. Your are asked to learn more about your field of work
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Q1. What are your salary expectations?
Ans. 
I expect a competitive salary based on my experience and skills.
• I have researched the average salary range for Customer Care Executives in the industry.

• I have considered my qualifications, experience, and the responsibilities of the role.

• I am open to negotiation and willing to discuss the salary package.

• I value fair compensation for my contributions to the company.

• I am looking for a salary that reflects my expertise an
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Q2. What is your family background?
Ans. 
My family background is diverse and supportive, with members from different professions and backgrounds.
• My parents are both teachers, and they have instilled in me a love for learning and helping others.

• My older sister is a doctor, and her dedication to patient care has inspired me to pursue a career in customer care.

• My uncle is an entrepreneur, and his business acumen has taught me the importance of problem-solving an...read more
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Q3. Share details of your previous job.
Ans. 
I worked as a Customer Care Executive at XYZ Company.
• Handled customer inquiries and resolved complaints

• Provided product information and assistance to customers

• Maintained customer records and updated databases

• Collaborated with other departments to resolve customer issues

• Achieved high customer satisfaction ratings

• Received positive feedback from customers for excellent service
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Q4. Why are you looking for a change?
Ans. 
Seeking new opportunities for personal and professional growth.
• Looking for a change to expand my skill set and knowledge.

• Seeking a new challenge and opportunity to learn and develop.

• Interested in exploring different industries and gaining diverse experience.

• Want to work in a company that aligns with my values and goals.

• Desire for career advancement and increased responsibilities.

• Seeking a better work-life balance or lo
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Q5. Tell me about yourself.
Ans. 
I am a dedicated and experienced Customer Care Executive with a strong focus on providing excellent service.
• Experienced in handling customer inquiries and resolving issues

• Proficient in using customer relationship management (CRM) software

• Skilled in active listening and effective communication

• Able to remain calm and professional in challenging situations

• Demonstrated ability to meet and exceed customer satisfaction goals
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Ethics real life topic discuss

About My Life What's going on in my life and who?

Q1. You are currently a student and why do you want a job?
Ans. I am a student and have some need. If something is personal, then because of the reason I want a job and not to depend on career and parents.
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Q2. Why do you want to join this company?
Ans. I don't have any option. I have tried many companies, I have applied at many places, so I am applying here too. Who knows, I may get a positive response?
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Q3. What did you do in your education?
Ans. In my education I have a B.A degree and am currently undergoing master running.
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Real Life Experience: If you are in service, then how will you make the people happy and how will you solve any problem?