Amara Raja Group Desktop Support Engineer Interview Questions and Answers

Dedicated Desktop Support Engineer with a passion for solving technical issues and enhancing user experience.

• Over 5 years of experience in desktop support, troubleshooting hardware and software issues.

• Proficient in Windows and Mac OS environments, providing support for various applications.

• Skilled in remote support tools like TeamViewer and Remote Desktop to assist users efficiently.

• Strong communication skills, ensurin...read more

My expected CTC is negotiable based on the job responsibilities, company size, and benefits package.

• My expected CTC is based on my experience, skills, and industry standards.

• I am open to discussing the salary range during the interview process.

• I am looking for a competitive salary that reflects my qualifications and contributions to the team.

OS stands for Operating System. It is a software that manages computer hardware and provides common services for computer programs.

• An OS is the most important software that runs on a computer.

• It manages the computer's memory, processes, and all of its software and hardware.

• To install an OS, you typically need to boot from a installation media such as a CD, DVD, or USB drive.

• During installation, you will be prompted to ...read more

Networking is the practice of connecting computers and other devices to share resources. Types include LAN, WAN, WLAN, MAN, and PAN.

• Local Area Network (LAN) - connects devices within a limited area like a home or office

• Wide Area Network (WAN) - connects devices over a large geographical area, often using public infrastructure like the internet

• Wireless Local Area Network (WLAN) - uses wireless technology to connect devi...read more

OSI (Open Systems Interconnection) model is a conceptual framework that standardizes the functions of a telecommunication or computing system into seven distinct layers.

• There are 7 types of OSI layers: Physical, Data Link, Network, Transport, Session, Presentation, and Application.

• Each layer has a specific function and interacts with the layers above and below it.

• For example, the Physical layer deals with the physical ...read more

VPN stands for Virtual Private Network. It is used to create a secure connection to another network over the internet.

• VPN allows users to securely access a private network from a remote location

• It encrypts data to ensure privacy and security

• Common protocols used for VPN include PPTP, L2TP, IPsec, and OpenVPN

• VPN can be configured on routers, computers, smartphones, and other devices

• Organizations use VPN to allow employe...read more

Organizations typically use a combination of wired and wireless networking technologies to meet their networking needs.

• Organizations commonly use Ethernet for wired networking within their premises

• Wireless networking technologies such as Wi-Fi are also widely used for providing connectivity to devices

• Virtual Private Networks (VPNs) are used for secure remote access to organizational resources

• Fiber optic cables may be u...read more

Configuring Outlook involves setting up email accounts, server settings, and personal preferences.

• Open Outlook and click on 'File'

• Select 'Add Account' and enter email address and password

• Choose account type (e.g. Exchange, IMAP, POP)

• Enter server settings (incoming and outgoing mail servers)

• Set up additional preferences like signature and email sync settings

PST stands for Personal Storage Table, used to store email messages, calendar events, and other items in Microsoft Outlook.

• PST is a file format used by Microsoft Outlook to store email messages, calendar events, and other items locally on a user's computer.

• To configure a PST file in Outlook, go to File > Account Settings > Data Files and add a new PST file.

• PST files are commonly used to backup or archive emails, organi...read more