Aegis Communications Customer Care Executive Interview Questions and Answers

Q1. What is a Business Process Outsourcing (BPO)?
Ans. 
BPO is the practice of contracting specific business tasks to a third-party service provider.
• BPO involves outsourcing non-core business functions such as customer service, technical support, and data entry.

• Companies opt for BPO to reduce costs, improve efficiency, and focus on core competencies.

• Popular BPO destinations include India, the Philippines, and Eastern Europe.

• Examples of BPO companies include Accenture, Conve
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Q2. What motivates you to pursue this job?
Ans. 
I am motivated to pursue a career as a Customer Care Executive because I enjoy helping others and resolving issues to ensure customer satisfaction.
• I have a passion for providing excellent customer service and building positive relationships with customers.

• I am motivated by the opportunity to make a difference in someone's day by resolving their concerns and providing support.

• I enjoy the challenge of problem-solving and...read more
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Q3. How much salary did you expect?
Ans. 
I am looking for a competitive salary that reflects my experience and skills in customer care.
• I am open to discussing salary based on the responsibilities and expectations of the role.

• I have researched the average salary range for Customer Care Executives in this industry.

• I am looking for a salary that is commensurate with my qualifications and experience.

• I am also interested in discussing benefits and opportunities fo
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Q4. What are the main kpi in bpo
Ans. 
Key Performance Indicators (KPIs) in a BPO are metrics used to measure the performance and success of the operations.
• Average Handle Time (AHT) - measures the average time taken to handle a customer query or concern.

• First Call Resolution (FCR) - measures the percentage of customer issues resolved on the first call.

• Customer Satisfaction Score (CSAT) - measures the satisfaction level of customers with the service provided...read more
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Q1. Only introduction And educational qualifications
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A proficient English test.

Q1. Self introduction
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Q2. Speak on a topic
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General communication and typing skills test

Q1. Self introduction
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Q2. Previous company experience and general communication skills testing questions
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Q1. Give your Introduction
Ans. 
I am a dedicated and experienced Customer Care Executive with a passion for helping customers and resolving their issues.
• Over 5 years of experience in customer service roles

• Strong communication and problem-solving skills

• Ability to handle high-pressure situations and difficult customers

• Proficient in CRM software and ticketing systems

• Received multiple awards for excellent customer satisfaction ratings
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Q2. Explain your yesterday
Ans. 
Yesterday was a busy day at work, helping customers with their queries and resolving issues.
• Assisted customers with product inquiries

• Resolved billing issues for a few clients

• Participated in a team meeting to discuss customer feedback
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Q1. You are pursuing a regular course,how will you manage
Ans. 
I will manage my time effectively by prioritizing tasks and creating a schedule.
• I will create a study schedule to allocate time for both work and studies.

• I will communicate with my professors and employer to ensure they are aware of my commitments.

• I will utilize breaks between classes or work shifts to study or complete assignments.

• I will seek help from classmates or colleagues if needed to manage workload effectively.
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Q2. Explain your family
Ans. 
My family consists of my parents, my two siblings, and our pet dog.
• Parents - supportive and loving

• Siblings - close relationship, enjoy spending time together

• Pet dog - brings joy and companionship to the family
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Mathematical questions
English
Reasoning

Q1. A lot of questions about philosophy
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Good company to work with

Q1. Good company for freshers
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Q2. Tell me about yourself
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Q3. Hardwork and smartwork
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Q4. About family tellme something
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Q1. Tell me about yourself?
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100 marks aptitude test

100 marks of reasoning test

Q1. Self introduction
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Q2. Expected salary
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