ACKO Customer Service Representative Interview Questions and Answers

Basic aptitude test was given

Q1. Explain about your current KRA
Ans. 
My current KRA involves handling customer inquiries, resolving issues, and ensuring customer satisfaction.
• Responding to customer inquiries via phone, email, and chat

• Resolving customer complaints and issues in a timely manner

• Ensuring customer satisfaction by providing excellent service

• Maintaining accurate records of customer interactions and transactions
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Q2. Share a tough situation at work and how did you handle the case and came out with a positive outcome?
Ans. 
Handled a difficult customer complaint by actively listening, empathizing, and finding a solution that satisfied the customer.
• Remained calm and composed while listening to the customer's concerns

• Empathized with the customer's frustration and validated their feelings

• Offered a solution that addressed the customer's issue and exceeded their expectations

• Followed up with the customer to ensure their satisfaction and build r
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Q1. Share details of your previous job.
Ans. 
I worked as a Sales Representative at XYZ Company.
• Managed a portfolio of 100+ clients and consistently exceeded sales targets.

• Built strong relationships with clients through regular communication and product knowledge.

• Identified new business opportunities and successfully closed deals worth $500,000+.

• Collaborated with cross-functional teams to ensure customer satisfaction and resolve any issues.

• Utilized CRM software to...read more
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Q2. What are your salary expectations?
Ans. 
I am open to discussing salary based on the responsibilities and opportunities offered by the position.
• I am flexible and open to negotiation.

• I am more interested in the overall package and growth potential than a specific salary number.

• I would like to be compensated fairly for my skills and experience.

• I am confident that we can come to a mutually beneficial agreement.
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Q3. Why are you looking for a change?
Ans. 
I am looking for a change to explore new opportunities and challenges in my career.
• Seeking growth and advancement in my professional journey

• Wanting to broaden my skill set and learn new sales techniques

• Desire to work in a more dynamic and innovative environment

• Looking for a company with better career prospects and potential for higher earnings
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Q4. Tell me about yourself.
Ans. 
Experienced sales representative with a proven track record in exceeding targets and building strong client relationships.
• 10+ years of sales experience in the pharmaceutical industry

• Consistently achieved or surpassed sales targets by 20% or more

• Developed and maintained a portfolio of key accounts, resulting in a 30% increase in revenue

• Strong communication and negotiation skills

• Proficient in CRM software and data analys...read more
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Q1. Why you want to leave your current organisation?
Ans. 
I am seeking new opportunities for growth and advancement in my career.
• Looking for a more challenging role

• Seeking better compensation and benefits

• Desire to work in a more supportive and collaborative team environment

• Wish to explore new industries or markets

• Seeking a company with a stronger focus on employee development and training
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Q2. Salery expected and profile ?
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Q3. From when you can join ?
Ans. 
I can join within two weeks.
• I am currently serving a two-week notice period at my current job.

• I have already completed all necessary paperwork and background checks.

• I am available to start immediately after the notice period.

• I am flexible and can adjust my start date based on the company's needs.
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Q4. Family details and their current work?
Ans. 
The candidate's family details and their current work.
• Provide information about the candidate's immediate family members

• Include their current occupations or professions

• Highlight any relevant experience or skills they may have
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Q5. Discuss about industry?
Ans. 
The industry refers to the production of goods or services within an economy.
• There are various industries such as manufacturing, healthcare, technology, and retail.

• Each industry has its own unique characteristics and challenges.

• Sales representatives need to have a good understanding of the industry they are working in to effectively sell their products or services.

• For example, a sales representative selling medical equ...read more
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Q6. What is account opening process ?
Ans. 
The account opening process refers to the steps and procedures followed to open a new account for a customer.
• Collecting customer information and documentation

• Verifying the customer's identity

• Completing necessary forms and agreements

• Performing credit checks or background checks

• Setting up account details and preferences

• Providing the customer with account access and information
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Q7. Discuss about work profile
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Q8. Mobile trading application
Ans. 
Mobile trading application is a platform that allows users to trade stocks, currencies, and other financial instruments using their mobile devices.
• Users can access real-time market data and news to make informed trading decisions.

• The app may offer features such as customizable watchlists, price alerts, and charting tools.

• Some popular mobile trading apps include Robinhood, TD Ameritrade Mobile, and E*TRADE Mobile.

• Mobile...read more
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Q9. Technical analysis of market
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Q10. Brokerage plans of customer
Ans. 
Brokerage plans refer to the commission structure offered by the customer's brokerage firm.
• Ask the customer about their current brokerage firm and commission structure

• Understand the customer's needs and preferences for commission structure

• Provide information on your own company's commission structure and how it compares to the customer's current plan

• Discuss any potential discounts or promotions that may be available

• Ens...read more
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Q11. How to face challenge
Ans. 
Facing challenges requires resilience, adaptability, and problem-solving skills.
• Stay positive and maintain a growth mindset

• Identify the root cause of the challenge

• Develop a plan of action and set achievable goals

• Seek support and advice from colleagues or mentors

• Learn from past experiences and apply lessons learned

• Stay focused and persevere, even when faced with setbacks

• Embrace change and be open to new ideas and strate
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Q1. Salery discussion and joining
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