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Accenture Service Desk Associate Interview Questions and Answers

Updated 19 Mar 2023

Accenture Service Desk Associate Interview Experiences

1 interview found

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed before Mar 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. The recruiting manager asked about the basic's of cloud computing, outlook, operating system and some other things technical related to computer and devices related to it.
  • Q2. What would would you do if a device (computer is slow), what troubleshooting steps can we perform?
  • Ans. 

    To troubleshoot a slow computer, we can perform various steps.

    • Check for any running programs or processes that may be causing the slow down

    • Clear temporary files and cache

    • Check for malware or viruses

    • Update drivers and software

    • Check for available disk space

    • Restart the computer

    • Perform a hardware diagnostic test

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - 1.Questions regarding basics of cloud, Computer(such as what to do if the system is slow)
2.About operating system (windows. mac)
3.Different web browser
4.Outlook in general.
5.There will also be a round where you would be tested for your communication skill as well.

Skills evaluated in this interview

Interview questions from similar companies

Interview Questionnaire 

1 Question

  • Q1. In 5 programs without effecting one by one how can you debug a particular program and how can you know tha program is calling in debug
  • Ans. 

    To debug a particular program without affecting others, use breakpoints and step through the code.

    • Set a breakpoint in the program you want to debug

    • Step through the code using a debugger to identify the issue

    • Use logging statements to track the flow of the program

    • Check the call stack to see which functions are being called

    • Use conditional breakpoints to stop the program at specific points

  • Answered by AI

Skills evaluated in this interview

Service Desk Associate Interview Questions Asked at Other Companies

asked in Accenture
Q1. What troubleshooting steps would you take if a computer is runnin ... read more
asked in NTT Data
Q2. What are the troubleshooting steps if a monitor is not working?
asked in NTT Data
Q3. What are the troubleshooting steps if the monitor is not working?
asked in Wipro
Q4. What troubleshooting steps can be taken if Outlook is not functio ... read more
asked in Wipro
Q5. How to connect to a vpn/ how to troubleshoot if vpn is not gettin ... read more

I applied via Campus Placement and was interviewed before Feb 2020. There were 4 interview rounds.

Interview Questionnaire 

5 Questions

  • Q1. What are the differences between C and C++?
  • Q2. Explain the scenarios where If and Switch Case statements are used.
  • Ans. 

    If and Switch Case statements are used for conditional branching in programming.

    • If statements are used for simple conditional branching.

    • Switch Case statements are used for multiple conditional branching.

    • If statements are more flexible than Switch Case statements.

    • Switch Case statements are more efficient than If statements for large number of conditions.

    • If statements can be nested, but Switch Case statements cannot.

    • Exam...

  • Answered by AI
  • Q3. Do you think algorithms and pseudocodes still play a role in the world of IT Services?
  • Ans. 

    Yes, algorithms and pseudocodes are still important in IT Services.

    • Algorithms are used in various fields of IT such as machine learning, data analysis, and cryptography.

    • Pseudocodes are used to plan and design algorithms before coding them.

    • Understanding algorithms and pseudocodes is essential for software engineers to write efficient and optimized code.

    • Examples of algorithms include sorting algorithms, search algorithms...

  • Answered by AI
  • Q4. Are you comfortable using Command Line Interfaces (CLIs) or Integrated Development Environments (IDEs) as part of your daily tasks?
  • Ans. 

    Yes, I am comfortable using both CLIs and IDEs for my daily tasks.

    • I have experience using various CLIs such as Git Bash, Windows Command Prompt, and Terminal on macOS.

    • I am proficient in using IDEs such as Visual Studio Code, Eclipse, and IntelliJ IDEA.

    • I understand the benefits and drawbacks of both CLIs and IDEs and can choose the appropriate tool for the task at hand.

  • Answered by AI
  • Q5. Are you okay to learn front end and back end technologies to ensure you are a complete developer in the longer run? Would you be able to learn the concepts if a timeline is given?? If yes, explain your lea...

Interview Preparation Tips

Interview preparation tips for other job seekers - The hiring team expects a structured response in your answers. Be it a fresher or an experienced professional, the answers must be represented with examples to ensure you display your expertise with an application in your mind.

Skills evaluated in this interview

Interview Questionnaire 

3 Questions

  • Q1. Mathematical ,verbal, logical, puzzles, pseudo code
  • Q2. Verbal
  • Q3. Logical

Interview Preparation Tips

Interview preparation tips for other job seekers - Help me for infosys apptitude test interview

What people are saying about Accenture

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lavenderalmond
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2d
works at
Accenture
Which offer should I choose – BP vs UKG (SRE Role)?
Got two offers: 🔹 BP – ₹10 LPA (Pune, Hybrid) Stable MNC, decent WLB, slower growth In-hand ~₹62K/month 🔹 UKG – ₹20 LPA (Noida, Hybrid) Strong perks (₹6L insurance, wellness, equity, bonus), high pay In-hand ~₹1.4L/month, but higher expectations Looking for: SRE growth, WLB, learning, and long-term stability What would you pick and why? Any feedback from current/ex-employees is appreciated!
Got a question about Accenture?
Ask anonymously on communities.

I applied via Campus Placement and was interviewed in May 2021. There were 4 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Data srructures

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident revise data structures ,

Interview Questionnaire 

1 Question

  • Q1. Basic questions on programing language
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Company Website and was interviewed before Dec 2021. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Coding Test 

There are 2section of exam i.e English and Data structure

Round 3 - Mind analysis games 

(2 Questions)

  • Q1. First round interview is technical interview and managerial interviews which is not that tough. Do all the FaQ on your projects and if dont know any one of question answer then dont worry simply say it a...
  • Q2. 2nd round is HR interview .

Interview Preparation Tips

Interview preparation tips for other job seekers - In HR interview they ask about introduction, strength and weakness , willing to work on teams or not, some scenario based question
Are these interview questions helpful?

Interview Questionnaire 

1 Question

  • Q1. Based on programming

I applied via Company Website and was interviewed before Sep 2021. There were 2 interview rounds.

Round 1 - Coding Test 

2 coding questions which are of easy level

Round 2 - Technical 

(1 Question)

  • Q1. This round is full of fundasmental questions in dbms,c,oopsetc

Interview Preparation Tips

Interview preparation tips for other job seekers - prepare more on basic fundamentals and practice programming .

Interview Questionnaire 

1 Question

  • Q1. Family Background and my skill set

Interview Preparation Tips

Interview preparation tips for other job seekers - Went well with HR

Accenture Interview FAQs

How many rounds are there in Accenture Service Desk Associate interview?
Accenture interview process usually has 2 rounds. The most common rounds in the Accenture interview process are Resume Shortlist and One-on-one Round.
How to prepare for Accenture Service Desk Associate interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Accenture. The most common topics and skills that interviewers at Accenture expect are Service Desk, Customer Service, Query management, customer support and Escalations.
What are the top questions asked in Accenture Service Desk Associate interview?

Some of the top questions asked at the Accenture Service Desk Associate interview -

  1. What would would you do if a device (computer is slow), what troubleshooting st...read more
  2. The recruiting manager asked about the basic's of cloud computing, outlook, ope...read more

Tell us how to improve this page.

Overall Interview Experience Rating

5/5

based on 1 interview experience

Difficulty level

Easy 100%

Duration

Less than 2 weeks 100%
View more

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Accenture Service Desk Associate Salary
based on 47 salaries
₹2 L/yr - ₹6.3 L/yr
7% less than the average Service Desk Associate Salary in India
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Accenture Service Desk Associate Reviews and Ratings

based on 2 reviews

3.5/5

Rating in categories

2.6

Skill development

3.1

Work-life balance

3.5

Salary

3.1

Job security

2.6

Company culture

3.5

Promotions

2.6

Work satisfaction

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