Accenture Service Desk Associate Interview Questions and Answers

Q1. Tell me about yourself
Ans. 
I am a dedicated and experienced Service Desk Engineer with a passion for solving technical issues and providing excellent customer support.
• Over 5 years of experience in IT support roles

• Proficient in troubleshooting hardware and software issues

• Strong communication skills and ability to work under pressure

• Certified in ITIL and CompTIA A+

• Previous experience in managing service desk tickets and resolving user queries
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Q2. Tell me about your project
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I recently completed a project to implement a new IT ticketing system for a large organization.
• Researched and evaluated different ticketing systems available in the market

• Collaborated with stakeholders to gather requirements and customize the system to meet their needs

• Provided training to end users on how to use the new ticketing system

• Conducted testing and troubleshooting to ensure smooth implementation
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Q3. Speak on any topic you like
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Q4. Why do you want to join our company
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I am impressed by your company's reputation for providing excellent customer service and innovative solutions.
• I admire your company's commitment to customer satisfaction

• I am excited about the opportunity to work with cutting-edge technology

• I believe my skills and experience align well with the company's values and goals
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Q5. Are you willing to do night shift
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Yes, I am willing to do night shifts as required for the role.
• I understand that night shifts may be necessary to provide 24/7 support to users.

• I am flexible with my schedule and can adjust to working during nighttime hours.

• I have previous experience working night shifts in a similar role.

• I am aware of the importance of maintaining a healthy work-life balance even when working night shifts.
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Q6. Are you able to commute
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Q7. Any random question on your resume
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Q1. About basic linux Architecture
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Q2. About linux storage
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Q1. About my current project
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Q2. About shell scripting
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Q1. About myself and my work experience
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Q2. About relocation and shifts
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First round > General aptitude and versant test.

Q1. How to manage VDI?
Ans. 
VDI can be managed by monitoring performance, updating software, optimizing resources, and ensuring security.
• Monitor performance regularly to identify any issues or bottlenecks.

• Update VDI software and patches to ensure system stability and security.

• Optimize resources by balancing workloads and adjusting configurations as needed.

• Ensure security measures are in place, such as encryption, access controls, and regular back...read more
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Q2. O365 services and it's related questions.
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Q3. Questions on cloud computing, cloud services.
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Q1. Explain about patch management in Linux
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Q2. After patching what are the issues you faced. How did you troubleshoot those issues.
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Q1. WebEx related questions?
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Q2. Cucm related questions
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Q1. How can we iterate files in ssis
Ans. 
Files in SSIS can be iterated using Foreach Loop Container or Script Task.
• Use Foreach Loop Container to iterate through a list of files in a specified directory.

• Set the Enumerator type to 'Foreach File Enumerator' and configure the necessary properties like file extension, file path, etc.

• Alternatively, use a Script Task to programmatically iterate through files and perform custom actions.
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Q2. What is checkpoint in ssis
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Checkpoint in SSIS is a feature that allows packages to restart from a specific point in case of failure.
• Checkpoints are used to save the state of the package at specific points during execution.

• They help in resuming package execution from the last successful checkpoint in case of failure.

• Checkpoints can be configured at the package level or at the task level.

• They are useful in scenarios where long-running packages nee...read more
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Q1. Explain about your project?
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Q2. Explain about ssis expressions
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SSIS expressions are used to dynamically set property values at runtime in SQL Server Integration Services packages.
• SSIS expressions are written using a combination of functions, operators, and constants.

• Expressions can be used to set properties such as connection strings, file paths, and SQL queries.

• Expressions can be used to make packages more flexible and reusable.

• For example, an expression can be used to dynamicall...read more
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Q1. What is Linux and which flavor you've worked on?
Ans. 
Linux is an open-source operating system based on Unix, known for its stability, security, and flexibility.
• Linux is an open-source operating system that is widely used in servers, supercomputers, and embedded systems.

• There are many flavors of Linux, known as distributions, such as Ubuntu, CentOS, Debian, and Red Hat.

• Each Linux distribution has its own package management system, desktop environment, and software reposit...read more
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Q2. What is roles and responsibilities as a system admin
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Q1. Salary expectations
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Q2. How fast you can join
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Q1. Self introduce yourself.
Ans. 
I am a dedicated and experienced System Administrator with a strong background in managing IT infrastructure.
• Over 5 years of experience in system administration

• Proficient in managing servers, networks, and security systems

• Skilled in troubleshooting and resolving technical issues

• Certified in relevant technologies such as Microsoft, Cisco, etc.
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Q2. About your company
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