Accenture Human Resource Service Delivery Associate Interview Questions and Answers

Metrics are tracked using a combination of automated tools, manual data collection, and regular reporting.

• Utilize automated monitoring tools to track key performance indicators in real-time

• Collect data manually through surveys, interviews, and observations to gather qualitative feedback

• Generate regular reports to analyze trends, identify areas for improvement, and make data-driven decisions

• Implement a balanced scorecar...read more

Implemented a new ticketing system to streamline support processes

• Researched and selected a suitable ticketing system based on company needs

• Customized the system to align with existing workflows and processes

• Provided training to staff on how to use the new system effectively

• Monitored and evaluated the impact of the new system on response times and customer satisfaction

• Resulted in a 20% decrease in average resolution ti...read more

I would start by understanding the client's requirements, documenting the process, identifying stakeholders, creating a project plan, implementing the process, and continuously monitoring and improving it.

• Understand the client's requirements and objectives

• Document the process flow and key steps

• Identify stakeholders and their roles

• Create a project plan with timelines and milestones

• Implement the process with clear commun...read more

My hobbies include hiking, photography, and cooking.

• Hiking: I enjoy exploring nature trails and challenging myself physically.

• Photography: I love capturing beautiful moments and landscapes through my camera lens.

• Cooking: I find joy in experimenting with new recipes and creating delicious meals for my friends and family.

I have extensive experience with Cloud Technologies, including managing migration projects and implementing cloud solutions.

• Managed migration of on-premise servers to AWS cloud for a large enterprise

• Implemented Azure cloud solutions for a startup company to improve scalability and cost-efficiency

• Faced challenges with data security during cloud migration project, resolved by implementing encryption and access controls

Difficult customers can be managed by actively listening, remaining calm, setting boundaries, and finding solutions.

• Listen actively to understand their concerns

• Remain calm and composed, avoiding escalation

• Set clear boundaries for acceptable behavior

• Find mutually beneficial solutions to address their issues

T&M projects are based on hourly rates and actual hours worked, while Fixed Price projects have a set price for the entire project regardless of hours worked.

• T&M projects involve billing based on actual hours worked and hourly rates

• Fixed Price projects have a set price agreed upon at the beginning of the project

• T&M projects offer more flexibility in terms of scope changes and timelines

• Fixed Price projects provide more ...read more