Accel IT Services Technical Support Engineer Interview Questions, Process, and Tips

DNS stands for Domain Name System. It translates domain names to IP addresses.

• DNS is like a phone book for the internet, translating human-readable domain names (like google.com) to IP addresses (like 172.217.3.206).

• DNS helps in locating websites and other resources on the internet by resolving domain names to their corresponding IP addresses.

• DNS operates through a distributed network of servers that store DNS records ...read more

DHCP assigns dynamic IP addresses to devices on a network, while static IP addresses are manually configured.

• DHCP stands for Dynamic Host Configuration Protocol

• DHCP automatically assigns IP addresses to devices on a network

• Static IP addresses are manually configured by a network administrator

• Static IP addresses do not change unless manually reconfigured

• DHCP is commonly used in home networks and small businesses

• Static I...read more

DNS is a system that translates domain names to IP addresses. OS hardening is the process of securing an operating system.

• DNS stands for Domain Name System

• DNS translates domain names to IP addresses

• OS hardening involves securing an operating system by implementing security measures such as disabling unnecessary services, applying patches, and configuring firewalls

A bluescreen error, also known as a blue screen of death (BSOD), is a system error screen displayed on Windows computers when a fatal system error occurs.

• Occurs when the operating system reaches a condition where it can no longer operate safely

• Usually caused by hardware or driver issues

• Displays a blue screen with error code and information about the error

• Requires a restart to recover from the error

I am a dedicated Technical Support Engineer with 5 years of experience in troubleshooting hardware and software issues.

• 5 years of experience in technical support

• Proficient in troubleshooting hardware and software issues

• Strong communication and problem-solving skills

• Certified in IT support (e.g. CompTIA A+)

• Experience working with ticketing systems (e.g. Zendesk)

As a Technical Support Engineer in my current company, my roles and responsibilities include providing technical assistance to customers, troubleshooting issues, and resolving technical problems.

• Providing technical assistance to customers via phone, email, or chat

• Troubleshooting hardware and software issues

• Resolving technical problems and escalating complex issues to higher levels of support

• Documenting customer interac...read more

ServiceNow ticket tool is a cloud-based platform used for IT service management and ticketing.

• Cloud-based platform for IT service management

• Used for creating, managing, and tracking IT service tickets

• Automates workflows and processes for efficient ticket resolution

Yes, maintaining assets involves regular monitoring, updating, and servicing to ensure optimal performance and longevity.

• Regularly inspect assets for wear and tear

• Update software and firmware as needed

• Perform routine maintenance tasks such as cleaning and lubrication

• Keep detailed records of maintenance activities

• Replace parts or components when necessary

• Implement preventive maintenance schedules

• Train staff on proper as

I am currently a Senior Technical Support Specialist at XYZ Company.

• Senior Technical Support Specialist at XYZ Company

• Responsible for troubleshooting technical issues for customers

• Provide support via phone, email, and chat

• Collaborate with other teams to resolve complex issues

I am currently earning $60,000 per year at my current company. I am looking for a salary in the range of $70,000 to $80,000 for this position.

• Current salary: $60,000 per year

• Expected salary: $70,000 - $80,000 per year

• Open to negotiation based on benefits and opportunities