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1point1 Solutions Customer Response Executive Interview Questions and Answers

Updated 22 Apr 2023

1point1 Solutions Customer Response Executive Interview Experiences

1 interview found

Interview experience
3
Average
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in Oct 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. Introduce yourself
  • Q2. What is bank?what is credit card?
  • Ans. 

    A bank is a financial institution that accepts deposits and provides loans. A credit card is a payment card issued by a bank.

    • Banks provide various financial services such as savings accounts, checking accounts, loans, and mortgages.

    • Credit cards allow users to make purchases on credit and pay back the amount later with interest.

    • Credit cards also offer rewards and cashback programs for using them.

    • Banks and credit cards p...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - For freshers it was good

Interview questions from similar companies

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed in Jul 2024. There was 1 interview round.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Tell me about your self
  • Ans. 

    I am a dedicated Senior Quality Analyst with 5+ years of experience in ensuring product quality and process improvement.

    • 5+ years of experience in quality assurance

    • Strong knowledge of quality standards and methodologies

    • Skilled in conducting quality audits and implementing corrective actions

    • Proficient in using quality management tools and software

    • Excellent communication and problem-solving skills

  • Answered by AI
  • Q2. What is the KRA and what is the process
  • Ans. 

    KRA stands for Key Result Area. It is a strategic tool used to define the main areas of responsibility for a role.

    • KRA helps in setting clear expectations and goals for employees

    • It helps in evaluating performance based on specific objectives

    • KRA is usually defined at the beginning of a performance cycle and reviewed periodically

    • Examples of KRA for a Senior Quality Analyst could include improving defect detection rate, re...

  • Answered by AI
Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(1 Question)

  • Q1. Manual testing questions
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I was interviewed before Feb 2024.

Round 1 - HR 

(2 Questions)

  • Q1. Introduction .. experience.. work expectations
  • Q2. Why you are looking for job change
Round 2 - One-on-one 

(2 Questions)

  • Q1. Complete work flow about previous company
  • Q2. Job and responsibilities of previous company

Interview Preparation Tips

Interview preparation tips for other job seekers - Go with lite mind with positive attitude
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed before Sep 2022. There were 5 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. Self introduction and general conversation about work experience and salary expectations.
Round 3 - Aptitude Test 

English language, comprehension

Round 4 - Voice and accent 

(3 Questions)

  • Q1. There was a versant round for active listening, speaking and reading. They check how fluent you are and have active listening skills.
  • Q2. They will give you a paragraph to read to check your pronunciation
  • Q3. They will give a topic to speak on.
Round 5 - Behavioral 

(1 Question)

  • Q1. About the role, project you are interviewing for.
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before May 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - Assignment 

Write a paragraph on given topic in 100-400 words.

Round 3 - HR 

(1 Question)

  • Q1. General questions related to your job profile
Round 4 - Technical 

(3 Questions)

  • Q1. General questions about QA profile
  • Q2. Why you want to become quality analyst
  • Ans. 

    I want to become a quality analyst to ensure that products and services meet high standards and exceed customer expectations.

    • I have a passion for quality assurance and enjoy analyzing data to identify areas for improvement.

    • I have experience in identifying and resolving quality issues, which has given me a strong understanding of the importance of quality control.

    • I believe that being a quality analyst will allow me to m...

  • Answered by AI
  • Q3. 7 Quality tools

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and prepare well.
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed before Apr 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. Tell me something about your self
  • Q2. Where do you see your self in next 5 years

Interview Preparation Tips

Interview preparation tips for other job seekers - Relax, HR really want you to get selected so do not take much stress

I applied via Walk-in and was interviewed in Mar 2021. There were 4 interview rounds.

Interview Questionnaire 

5 Questions

  • Q1. Knowledge level on 7 QC tools
  • Q2. How will you manage a situation when employee not listening to on feedback session
  • Q3. How good are you in terms of reporting and tell me the analysis you have done ?
  • Q4. Explain me the biggest project you ever worked on and what you learnt from it
  • Q5. What are basic KRA of quality analyst

Interview Preparation Tips

Interview preparation tips for other job seekers - 1. Be confident
2.Speak of things only you are expertise on
3.Never give up on your interview till the end
4. Select minimum 2 projects from your experience and elaborate the same
5. Keep eye contact
6. Work on your communication

I applied via Naukri.com and was interviewed before Jan 2021. There were 3 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. Flexible with shift and basic communication
  • Q2. Basic knowledge of accounting

Interview Preparation Tips

Interview preparation tips for other job seekers - Just be confident while answering the questions

I applied via Recruitment Consulltant and was interviewed before Apr 2021. There were 2 interview rounds.

Round 1 - Aptitude Test 

It was tough

Round 2 - HR 

(6 Questions)

  • Q1. What are your salary expectations?
  • Q2. What is your family background?
  • Q3. Why should we hire you?
  • Q4. What are your strengths and weaknesses?
  • Q5. Where do you see yourself in 5 years?
  • Q6. Tell me about yourself.

Interview Preparation Tips

Interview preparation tips for other job seekers - It's a good company for growing purpose.

1point1 Solutions Interview FAQs

How many rounds are there in 1point1 Solutions Customer Response Executive interview?
1point1 Solutions interview process usually has 2 rounds. The most common rounds in the 1point1 Solutions interview process are Resume Shortlist and HR.
How to prepare for 1point1 Solutions Customer Response Executive interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at 1point1 Solutions. The most common topics and skills that interviewers at 1point1 Solutions expect are Customer Service, voice process, Communication Skills, Domestic BPO and Telecalling.

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1point1 Solutions Customer Response Executive Interview Process

based on 1 interview

Interview experience

3
  
Average
View more

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1point1 Solutions Customer Response Executive Salary
based on 172 salaries
₹1 L/yr - ₹3.2 L/yr
22% less than the average Customer Response Executive Salary in India
View more details

1point1 Solutions Customer Response Executive Reviews and Ratings

based on 56 reviews

3.3/5

Rating in categories

3.6

Skill development

3.3

Work-life balance

2.8

Salary

3.6

Job security

3.3

Company culture

2.8

Promotions

3.3

Work satisfaction

Explore 56 Reviews and Ratings
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