Teleperformance Technical Support Executive salaries in Kolkata

Likes

You will get you salary on time and some people supportive and understand your problems but only some 3/10.

Dislikes

This is my personal opinion and I would like to say about that there is a psychological pressure from your seniors side to do your shift or job , If you are giving good score to your TL or their seniors then you will get your leaves or other benefits like extra time to go for break and half day and all the things, I do not like that why they decide for employee leaves on the basis of the scores they already get monthly leaves and they have rights to take it, and the other things is that I observed My last ACCM did not coach my DSAT's and CSAT's (Dissatisfaction survey and satisfaction survey) they jumped into me in BQ, It is called you will get a some time period in which you have to improve your score if you fail then you will get another chance to improve yourself then you will be terminated, Here is no job security and mind pressure also. Some people good there and some not. In our batch, 2-4 people did not resign, apart from this other batches also came and left. My question is why did they leave the job so quickly, what was the reason for them?

Likes

To create a positive company process and learn from chat process reviews, consider these key strategies: 1. Establish Clear Objectives: Define what you want to achieve with your chat processes, such as improving customer satisfaction or reducing response times. 2. Gather Feedback: Regularly collect feedback from both customers and team members to identify pain points and areas for improvement. 3. Analyze Data: Use chat logs and metrics to assess performance, track trends, and identify successful strategies. 4. Implement Training: Provide ongoing training for chat representatives to enhance their skills, focusing on communication, problem-solving, and product knowledge. 5. Foster Collaboration: Encourage team collaboration to share insights and best practices from chat interactions. 6. Iterate and Adapt: Regularly review and refine processes based on feedback and data analysis to ensure continuous improvement. 7. Celebrate Successes: Recognize and reward achievements in the chat process to motivate your team and promote a positive work environment. By focusing on these elements, you can create an effective chat process that drives learning and improvement within your company.

Dislikes

...fatigue. Social isolation from friends and family who work traditional hours. 3. Low Salary: Financial stress makes it difficult to meet basic needs or save for the future. Low compensation can lead to dissatisfaction and decreased motivation. 4. Poor Work-Life Balance: Difficulty managing personal and professional responsibilities can lead to burnout. Limited time for self-care and leisure activities affects overall well-being. These factors can create a challenging work environment, impacting both employee morale and productivity. Addressing these issues is essential for fostering a healthier workplace.

Likes

Only On time salary transfer.

Dislikes

An environment full of addicted chain smokers, interdepartmental politics and worst employee care department full of dumb basterds who pressures their employees to admit the non compliance which they haven't committed 😕. The people inside this department are so wicked and corrupt that they only support the Teleperformance only and their seniors not the poor employees.... BASTERDS 🖕🏻🖕🏻🖕🏻

Likes

Timely salary and work life balance are two positives about the company.

Dislikes

Poor work culture. Managers still believe in command and order which kills creativity of the employees. Promotions are based on how’s your relations with managers and not on performance. Also managers do not know how to talk to an employee. They create unnecessary pressure which is no where required. No skill growth and small talking among employees.

Likes

When I joined the company I was very satisfied with the work culture but now the salary the culture, seniors , appraisal nothing is good. Poltics is there and i been working here from last 4 years and still if I talk about my growth it's null, By trying so hard for my promotion...they anyhow sent me to the jump program but they show case like they are doing favour on ...office systems do not work and there is no work life balance.

Dislikes

When I joined the company I was very satisfied with the work culture but now the salary the culture, seniors , appraisal nothing is good. Poltics is there and i been working here from last 4 years and still if I talk about my growth it's null, By trying so hard for my promotion...they anyhow sent me to the jump program but they show case like they are doing favour on ...office systems do not work and there is no work life balance.