Tech Mahindra Call Center Agent salaries in Kolkata

Likes

I genuinely have nothing to say here.

Dislikes

This company feels like a lawsuit waiting to happen. My partner waited six weeks without pay because "somebody forgot to submit bank details." Go through 3 weeks of "training" (somebody talking at you from 9-5, 5 days a week, questions going unanswered, completely clueless trainers) only to get onto the live floor and not have your login details for the required systems, you'd think after almost a month of working they'd have your work systems ready for you but no. Absolutely no communication within the company, I resigned and after my notice period was over, I was receiving calls and emails about my "job abandonment" told them I'd resigned and was met with "first we've heard of it." Months later, and I am still receiving emails from the company about "references not approved" and "security check incomplete" despite the fact that I have relayed my resignation multiple times, just to get the same email from the same person the next week. Really suspicious pay cycle, they pay "a week in arrears" claiming that because payroll is in another country, it takes too long to process pay properly. I've worked for a different company where payroll was overseas and never had this issue. Seems to be exclusive to Tech M. Never met my team leaders, never knew who my superiors were except for an exceptionally incompetent "trainer." Promised that after training we would WFH, finish training and suddenly we're WFH in 3 months, the next day we're WFH in 3 weeks, the day after that we're moving to a different office location and nobody is WFH. Complete scam of a company. If you hear from them, run.

Likes

Tech Mahindra peoples like manager team leaders and SME are best and Very friendly. The company is open to innovation and readily adopts latest technology. I love the fact that I am a part of a team that markets reliable, high-quality products and has a global client base. As a result, I get to travel abroad, especially to the US and Canada. But on-site travel is completely dependent on your project and client’s location. Mine is a US based client and they have some offices in Toronto, hence I got a B1 visa quickly. Another plus point is that my colleagues come from various cultural backgrounds, and we work happily in collaboration. I also like the employee re-hire policy here.

Dislikes

Compensation is decent, but growth is slow. The work pressure is very high. Sometimes, I have to work 14-18 hours straight in a day as I have to attend client calls in the evening and sometimes late into the night. Managers do not value an individuals’ unique strengths, which is why I have to take back my suggestions most of the times. I do receive appreciation emails from my client, but they mostly go unnoticed during my mid-year appraisals. Also, there is no on-job training for freshers, hence senior folks like me have to guide them step-by-step, which is a pain sometimes.

Likes

Only salary is getting on time.

Dislikes

Worked for Non-IT BPM domestic voice process of Narayana Health, due to worst management and horrible people taken exit from the company. People harrassing like anything, no one following POSH Only For IT folks company is very good

Likes

The company consistently made timely salary payments, showing reliability and professionalism. Throughout the training period, the trainers were extremely supportive, and during the production phase, subject matter experts offered invaluable guidance. Furthermore, the provision of a fixed rotational week off helped create a well-balanced work environment.

Dislikes

The company enforces strict working hours of eight hours per day, along with a one-hour break. While the company culture is generally positive and encourages employees to work hard, the level of pressure is significant and can be quite challenging. Unfortunately, I did not receive any promotion during my time in this role, nor did any of my colleagues. This job demands a lot from its employees while offering little in return, resulting in a lack of job satisfaction.

Likes

Nothing is here to like about

Dislikes

...ork pressure, mandatory OTs TL's doesn't support for anything..poor pay cycle.. variable pay which you get on performance basis and which is included in the salary package. No proper/dedicated/ less system to login. Immediate supervisor always asks to go to superior boss for any help