Tech Mahindra Customer Service Associate salaries in Mumbai

Likes

Learning n Skill development Salary comes on Time although its peanuts according to industry standards

Dislikes

Promotion not given to relevant people.Lot of internal Politics.No Salary increment.Very poor HR Management.TL's think we are super humans Client has very poor below Infrastructure and expect the customer service agents to manage customers and give them a Good NPS scores.HR is too busy to listen to Employee woes and do anything specially about Australian clients , My experience is Australian clients.People day UK is good , but first impression is last impression.I joined tech Mahindra bcoz of brand but its my worst decision.They make you work for long hours without proper breaks and dont offer relevant remuneration They will show in offer letter that u will get incentives but with tons of terms and conditions that you will never get it.No respect for merit.Only respect is for people who give treats to TL and they get good stack ranking.There is no value for efforts.Only the close ones of the superior get promotion and better salary hike.When in notice period they threaten you and make you work for 16-18 Hours

Likes

Company always pay salary on time. And the environment is also good.

Dislikes

Partiality between both genders (Male and Female) like. The security guard allows to enter in the company with sleepers/loar for girls but if boy wearing slippers/loar in any condition guard newer allows him. So I don't like this thing of he company it feels like the company rules aare different for both.

Likes

Guard and security.

Dislikes

All the things 1 HELL Transport (you will never get cabs on time and you will see no improvement after complaining ) 2 CHILLAR salary (every month you need to talk HR, FORGOT ABOUT YOUR PLI ) 3 Worst project FRONITER COMMUNICATIONS 4 Management (none is there to manage anything ) 5 Washrooms are like sulabh sauchalya 6 Shift hours 7 Zero responsibility towards their employees 8 HR is totally irresponsible

Likes

Nothing

Dislikes

No salary, they didn't pay my training stipend even after completing my documentations clearly, I paid for headset and WiFi connections and worked hard for 32 days 9 hours, still paid nothing, completed the OJT,just the certification wasn't completed that was an excuse not to pay me. The worst company culture, Fusion BPO and Concentrix like companies they pay atleast during the training period.

Likes

There is nothing like except the campus premises.

Dislikes

No work life balance, no proper management , salary on time but with loss of pays for their system fault. They fire employees for very silly reasons. For the people who are finding job to grow in their career do not join in this company. This is the worst company i have even seen in vizag.