Startek Team Lead Operations salaries in Gurgaon / Gurugram

Likes

1. Work from home option available when need be.

Dislikes

...ll levels 4. Long working HRS. 5.No Paternity Benefits or Maternity benefits. 6. No Perks and benefits, what ever an employee gets is just salary. 7. No appraisal for agents level population only lead and above. 8. Max appraisals hike for top rating varies from 3~6% PA only . 9. No Infrastructure or reimbursement provided in WFM model. 10. No Transportation for associate or at any level. 11. Cafeteria and food needs major Revamp. 12. Unclean Washrooms feels like public toilet. 13. Leadership lacks vision and goals to drive their people towards achieving it. 14. Dynamic changes take place without discussions and heads-up however expected to drive it without proper guidance or glidepath to drive the changes. 15. Very High Agent level salary deductions happen due to short login HRs which is captured incorrectly by system. 16. Agent OTs and dues delayed due to long payout process. 17. Quite Outdated processes and systems in place for employees including HR Portals.

Likes

They didn't provide any support during the lockdown, even they didn't provide the salary to the employees who were not able to come office due to lockdown,

Dislikes

I don't like the politics of that company and the appraisal and salary,

Likes

Good bunch of people, including the management. Salary part is less compared to certain other similar rated companies. Bit have lots of growth on offer.

Dislikes

Appraisal is not worth. We get disappointed on the hike after a year of hard work.

Likes

Free transport both sides, growth opportunities as process is still new..

Dislikes

1. Compensation is very bad. They don't deliver as promised. PF deduction of employer and employee happens from employee salary itself. 2. Process design is very poor. People will not have decision making authority as per their respective roles. 3. No job security even for higher level roles.