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5 Teleperformance Team Lead Operations Jobs

Team Lead OPerations

3-8 years

₹ 3 - 4.5L/yr

Jaipur

1 vacancy

Team Lead OPerations

Teleperformance

posted 5d ago

Job Description

Role & responsibilities

  • Be responsible for the teams overall performance.
  • Ensure timely and effective completion of assigned tasks.
  • Resolve queries in exceptional situations and escalate them, when required (by following proper channels).
  • Compile and publish reports on teams performance reports on set frequencies (Daily/Weekly/Monthly etc.).
  • Coordinate periodic and regular meetings with other Team Leaders, Trainers and Managers to discuss process impediments, needed resources or issues/delays in completing the task.
  • Provide the team with a vision of the process objectives.
  • Motivate and inspire team members not only to achieve but exceed customers expectation by leading them by examples.
  • Be sensitive to the needs of the team members and create an environment oriented to trust, open communication, creative thinking, and cohesive team effort.
  • Facilitate problem solving and collaboration.
  • Conduct quality analysis on the listings processed by moderators, ensure teams quality is up to the set benchmark.
  • Keep the Managers/Leaders informed of task accomplishment, issues and status.
  • Focus on accelerating teams’ performance.
  • Understanding towards business/organization objectives.
  • Willingness to add value to company’s Culture, Mission and Vision



Employment Type: Full Time, Permanent

Read full job description

Teleperformance Interview Questions & Tips

Prepare for Teleperformance Team Lead Operations roles with real interview advice

Top Teleperformance Team Lead Operations Interview Questions

Q1. Attrition and shrinkage explain
Q3. How you will drive performance
View all 6 questions

What Team Lead Operations at Teleperformance are saying

3.7
 Rating based on 420 Team Lead Operations reviews

Likes

WFH Opportunities for career growth like IJPs and training programs.

  • Skill development - Good
Dislikes

No work life balance (they expect you to work 15hrs straight without extra pay) No reward only reprimand (top management's policy) 0% job security - you would lose your job anytime. Don't even think about appraisal. 😅

  • Job security - Bad
  • +4 more
Read 420 Team Lead Operations reviews

Team Lead Operations salary at Teleperformance

reported by 1.6k employees with 1-13 years exp.
Lock Unlock
₹1.1 L/yr - ₹7.1 L/yr
20% less than the average Team Lead Operations Salary in India
View more details

What Teleperformance employees are saying about work life

based on 29.7k employees
52%
38%
58%
81%
Flexible timing
Rotational Shift
No travel
Day Shift
View more insights

Teleperformance Benefits

Cafeteria
Job Training
Soft Skill Training
Free Transport
Work From Home
Health Insurance +6 more
View more benefits

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Teleperformance Gurgaon / Gurugram Office Location

View all
Gurugram Office
Plot No 398, Phase III, Udyog Vihar, Sector 20, Gurugram, Haryana 122016, India Gurugram
122016

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