NatWest Group Customer Service Operations salaries in India

Likes

Nothing special to highlight, just a normal corporate like others.

Dislikes

Hike and Appraisal is not very attractive. The organization demands you to be more competitive and challanging but salary Or appraisal won't be competitive, it's usual as per market or below market norms.

Likes

Work-life balance

Dislikes

...on a fixed-term contract with no intention of making me a permanent employee. 2.No Salary Increment: As an FTC employee, there were no salary increments, which is extremely discouraging and doesn't reflect the hard work and dedication put into the job. 3.Unstable Work Assignments: After the probation period, they assigned me to different teams for various projects. Despite contributing significantly to these projects, they still refused to make my position permanent. Once the project was completed, they simply terminated my contract. 4.External Hiring Over Internal Promotion: Instead of offering permanent positions to current FTC employees, the company continuously hires new people from outside. This practice shows a complete disregard for the loyalty and potential of their current employees.

Likes

Good pay for Freshers as of now 4LPA and best company for high level managers as may use to work here for 15+ -20+ years. Leaves are great as Annual leave -30, Sick-12, Comp off 8 per year. In my department the work culture is equal to IT, one the Well reputed company in banking

Dislikes

Many will work for 15+ years and become Rulers and Decide with their preferences for Promotions and Hike. This will kills the growth of an employee, some of the departments will ask you to work from that work time which is usual in banking sector.

Likes

Work life balance

Dislikes

1. Compensation 2. Performance appraisal 3. Tenor based promotion and not merit based, also tenor based is not guaranteed as it depends on who at the upper level is leaving. Even for getting promotion in the same team, you need to give interview 4. No clear communication by leaders in terms of closing the location or division, impacting people 5. When they have nothing to say in performance, they put you down in name of visibility 6. No skill set , lacking behind digitally 7. People are not ambitious and they don't let you be 8. Not much to contribute in technical expertise as people want to focus more on SOPs 9. Lack of growth 10. Micromanagement in some teams

Likes

Work life balance was good earlier & most of the teams are not having hectic work load. 30 days annual leave & 12 days sick leaves which can be carry forwarded for 5 years. Working hours are flexible.

Dislikes

...eated negative work environment for permanent employees & heaven for vendors! 3. Salary hikes are very low and overall package is like Indian service companies. 4. No proper transport facility. They operate 1 TT per metro station. 5. Hiring goes unfair & unethical. Vendor resources become perms in back door, without interview! Many managers here are back door hires only. 6. Not great place for technical growth also - as many things are contracted to infy, tcs. Whatever they do is the work ! 7. Each and every process is super slow. 8. Finally, notice period is 3 months - so, difficult when you need to switch over. Overall, it's all vedors dominance due to our weak management layer - this has become service company culture. It was all good till 2018-19.