NatWest Group Customer Service Operations salaries in India

Likes

The Leave policy is the only thing good about this company.

Dislikes

...espite being assured of competitive pay, you will often find yourself underpaid. During appraisal discussions, the management frequently justifies minimal increments by claiming that your salary is already above the industry benchmark—a statement far removed from reality. Over time, this persistent undervaluation can erode your motivation and hinder your professional growth. You may feel trapped by the rigid 90-day notice period policy, which not only limits your mobility but also causes you to lose touch with critical interview skills. The work culture leaves much to be desired. Managers often show little regard for employee well-being, fostering an environment where working excessively long hours is the norm. The lack of genuine recognition or meaningful benefits further exacerbates the dissatisfaction. Overall, this workplace struggles to provide a supportive or rewarding environment, leaving employees feeling unappreciated, demotivated, and stagnant in their careers.

Likes

Nothing special to highlight, just a normal corporate like others.

Dislikes

Hike and Appraisal is not very attractive. The organization demands you to be more competitive and challanging but salary Or appraisal won't be competitive, it's usual as per market or below market norms.

Likes

Work-life balance

Dislikes

...on a fixed-term contract with no intention of making me a permanent employee. 2.No Salary Increment: As an FTC employee, there were no salary increments, which is extremely discouraging and doesn't reflect the hard work and dedication put into the job. 3.Unstable Work Assignments: After the probation period, they assigned me to different teams for various projects. Despite contributing significantly to these projects, they still refused to make my position permanent. Once the project was completed, they simply terminated my contract. 4.External Hiring Over Internal Promotion: Instead of offering permanent positions to current FTC employees, the company continuously hires new people from outside. This practice shows a complete disregard for the loyalty and potential of their current employees.

Likes

Good pay for Freshers as of now 4LPA and best company for high level managers as may use to work here for 15+ -20+ years. Leaves are great as Annual leave -30, Sick-12, Comp off 8 per year. In my department the work culture is equal to IT, one the Well reputed company in banking

Dislikes

Many will work for 15+ years and become Rulers and Decide with their preferences for Promotions and Hike. This will kills the growth of an employee, some of the departments will ask you to work from that work time which is usual in banking sector.

Likes

Work life balance

Dislikes

1. Compensation 2. Performance appraisal 3. Tenor based promotion and not merit based, also tenor based is not guaranteed as it depends on who at the upper level is leaving. Even for getting promotion in the same team, you need to give interview 4. No clear communication by leaders in terms of closing the location or division, impacting people 5. When they have nothing to say in performance, they put you down in name of visibility 6. No skill set , lacking behind digitally 7. People are not ambitious and they don't let you be 8. Not much to contribute in technical expertise as people want to focus more on SOPs 9. Lack of growth 10. Micromanagement in some teams