NatWest Group Customer Service & Operations Analyst review

What employees say about NatWest Group?

Insights from employee reviews on AmbitionBox

Workplace insights

Monday to Friday

76% employees reported

Flexible timing

58% employees reported

No travel

73% employees reported

View more detailed insights

Gender based rating

4.0

Rated by Women

35 reviews

4.0

Rated by Men

40 reviews

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Top Mentions in NatWest Group Customer Service & Operations Analyst Reviews

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78 reviews found

Sort by: Popular

Customer Service & Operations Analyst in Gurgaon / Gurugram

Full Time

Banking Operations Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

4.0

Skill development

1.0

Job security

1.0

Promotions

5.0

Work satisfaction

2.0

Company culture

5.0

Work-life balance

posted on 20 Jul 2024

Likes

Work-life balance

Skill development - Good
Work satisfaction - Excellent
Work-life balance - Excellent

Dislikes

I would not recommend working for this company who are getting hired on (FTC) if you're looking for job stability and growth. Despite completing the probation period, I was hired on a Fixed Term Contract (FTC) and was never made permanent. Here are my key issues: 1.Lack of Job Security: Even after successfully completing the probation period, they continued to keep me on a fixed-term contract with no intention of making me a permanent employee. 2.No Salary Increment: As an FTC employee, there were no salary increments, which is extremely discouraging and doesn't reflect the hard work and dedication put into the job. 3.Unstable Work Assignments: After the probation period, they assigned me to different teams for various projects. Despite contributing significantly to these projects, they still refused to make my position permanent. Once the project was completed, they simply terminated my contract. 4.External Hiring Over Internal Promotion: Instead of offering permanent positions to current FTC employees, the company continuously hires new people from outside. This practice shows a complete disregard for the loyalty and potential of their current employees....Read More

Salary - Bad
Job security - Bad
Promotions - Bad
Company culture - Poor

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves Travel Within City.

Customer Service & Operations Analyst in Gurgaon / Gurugram

Full Time

Operations Department

5.0

Overall Rating

5.0

Category Ratings

2.0

Salary

2.0

Skill development

5.0

Job security

1.0

Promotions

3.0

Work satisfaction

3.0

Company culture

4.0

Work-life balance

posted on 30 Jan 2025

Likes

Job security - Excellent
Work-life balance - Good

Dislikes

Salary - Poor
Skill development - Poor
Promotions - Bad

What people are saying about NatWest Group

View All

interestingseal

works at

NatWest Group

Stuck in my current company

Hi all , I've been working as a customer service & operations analyst in my current company for the past 2.5 years. 1 year of experience in handling non-voice customer queries and 1.5 years of experience in retail lending operations. The nature of my work is repetitive ... read more

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Customer Service & Operations Analyst in New Delhi

Full Time

Back Office Department

5.0

Overall Rating

5.0

Category Ratings

3.0

Salary

5.0

Skill development

4.0

Job security

3.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 12 Jan 2025

Likes

Employee and senior are really helpful

Skill development - Excellent
Job security - Good
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Nothing

Customer Service & Operations Analyst in New Delhi

Full Time

Back Office Department

3.0

Overall Rating

3.0

Category Ratings

3.0

Salary

3.0

Skill development

5.0

Job security

2.0

Promotions

3.0

Work satisfaction

4.0

Company culture

4.0

Work-life balance

posted on 06 Jan 2025

Likes

Job security

Job security - Excellent
Company culture - Good
Work-life balance - Good

Dislikes

Politics between departments

Promotions - Poor

Customer Service & Operations Analyst in Gurgaon / Gurugram

Full Time

Operations Support Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

4.0

Skill development

4.0

Job security

3.0

Promotions

4.0

Work satisfaction

5.0

Company culture

4.0

Work-life balance

posted on 05 Jan 2025

Likes

The company' s work culture is quite good here.

Salary - Excellent
Skill development - Good
Job security - Good
Work satisfaction - Good
Company culture - Excellent
Work-life balance - Good

Dislikes

Company should provide both sides cab.

Work Details

Work days: Rotational Shift

Work related travel: This job involves Travel Within City.

Customer Service & Operations Analyst in Chennai

Full Time

Customer Success Department

4.0

Overall Rating

4.0

Category Ratings

3.0

Salary

3.0

Skill development

5.0

Job security

3.0

Promotions

4.0

Work satisfaction

5.0

Company culture

4.0

Work-life balance

posted on 02 Oct 2024

Likes

Good work life balance

Job security - Excellent
Work satisfaction - Good
Company culture - Excellent
Work-life balance - Good

Dislikes

Moving to another role will be slow

Work Details

Work policy: 10 days a month

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Customer Service & Operations Analyst in Gurgaon / Gurugram

Full Time

Back Office Department

5.0

Overall Rating

5.0

Category Ratings

3.0

Salary

5.0

Skill development

5.0

Job security

4.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 20 Sep 2024

Likes

The culture and the management

Skill development - Excellent
Job security - Excellent
Promotions - Good
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

The growth is slow

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Customer Service & Operations Analyst in Chennai

Full Time

Customer Success, Service & Operations - Other Department

2.0

Overall Rating

2.0

Category Ratings

3.0

Salary

2.0

Skill development

2.0

Job security

3.0

Promotions

1.0

Work satisfaction

3.0

Company culture

1.0

Work-life balance

posted on 05 Sep 2024

Likes

Not really just looking to shift to a different department, guess that would be good

Dislikes

Treating people like shits, not other departments but only my department.

Skill development - Poor
Job security - Poor
Work satisfaction - Bad
Work-life balance - Bad

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Customer Service & Operations Analyst in Gurgaon / Gurugram

Full Time

Banking Operations Department

4.0

Overall Rating

4.0

Category Ratings

3.0

Salary

3.0

Skill development

4.0

Job security

3.0

Promotions

4.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 23 Aug 2024

Likes

Work culture and environment is good. Starting pay is good

Job security - Good
Work satisfaction - Good
Company culture - Excellent
Work-life balance - Excellent

Dislikes

No growth in long term. Very less hike

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Customer Service & Operations Analyst in New Delhi

Full Time

Back Office Department

3.0

Overall Rating

3.0

Category Ratings

3.0

Salary

3.0

Skill development

4.0

Job security

2.0

Promotions

4.0

Work satisfaction

4.0

Company culture

4.0

Work-life balance

posted on 26 Jul 2024

Likes

Leaves and work life balance and easy work culture

Job security - Good
Work satisfaction - Good
Company culture - Good
Work-life balance - Good

Dislikes

Promotions and salary appraisal is also less

Promotions - Poor

Customer Service & Operations Analyst in Chennai

Full Time

Customer Success Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

4.0

Promotions

4.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 10 Jul 2024

Likes

Work life balance

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Good
Work satisfaction - Good
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Nothing as such

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Customer Service & Operations Analyst in Chennai

Full Time

Back Office Department

5.0

Overall Rating

5.0

Category Ratings

3.0

Salary

5.0

Skill development

5.0

Job security

3.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 08 Jul 2024

Likes

Perfect Work life balance.

Skill development - Excellent
Job security - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Benefits and Appraisal was not much as expected.

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Customer Service & Operations Analyst in Gurgaon / Gurugram

Full Time

Banking Operations Department

4.0

Overall Rating

4.0

Category Ratings

3.0

Salary

3.0

Skill development

5.0

Job security

3.0

Promotions

3.0

Work satisfaction

4.0

Company culture

5.0

Work-life balance

posted on 07 Jun 2024

Likes

Work-Life Balance Convenience

Job security - Excellent
Company culture - Good
Work-life balance - Excellent

Dislikes

Career Growth is very slow Salaries are not competitve Everything moves in Hierarchy

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Customer Service & Operations Analyst in Chennai

Full Time

Banking Operations Department

4.0

Overall Rating

4.0

Category Ratings

1.0

Salary

2.0

Skill development

4.0

Job security

1.0

Promotions

3.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 29 May 2024

Likes

Company culture, work life balance

Job security - Good
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Pay, growth and appraisal

Salary - Bad
Skill development - Poor
Promotions - Bad

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Customer Service & Operations Analyst in Chennai

Full Time

Customer Success Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 22 May 2024

Likes

Good place to work

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Nothing to say

Work Details

Work policy: 10 days

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within City.

Customer Service & Operations Analyst in Gurgaon / Gurugram

Full Time

Operations Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Salary

5.0

Skill development

4.0

Job security

3.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 21 May 2024

Likes

Less work load ,

Salary - Good
Skill development - Excellent
Job security - Good
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Promotion

Customer Service & Operations Analyst in Bangalore / Bengaluru

Full Time

Banking Operations Department

4.0

Overall Rating

4.0

Category Ratings

3.0

Salary

4.0

Skill development

4.0

Job security

2.0

Promotions

4.0

Work satisfaction

4.0

Company culture

4.0

Work-life balance

posted on 10 May 2024

Likes

Nothing much to say here

Skill development - Good
Job security - Good
Work satisfaction - Good
Company culture - Good
Work-life balance - Good

Dislikes

Nothing much to say here

Promotions - Poor

Customer Service & Operations Analyst in Chennai

Full Time

Back Office Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Salary

4.0

Skill development

4.0

Job security

4.0

Promotions

3.0

Work satisfaction

3.0

Company culture

3.0

Work-life balance

posted on 08 Apr 2024

Likes

Good company to work at. Good salary and great colleagues.

Salary - Good
Skill development - Good
Job security - Good
Promotions - Good

Dislikes

Work life balance is not good. I worked as a complaints handler.

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within City.

Customer Service & Operations Analyst in Chennai

Full Time

Finance Department

5.0

Overall Rating

5.0

Category Ratings

4.0

Salary

5.0

Skill development

5.0

Job security

3.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 03 Apr 2024

Likes

Positive vibes And positive environment also very flexible

Salary - Good
Skill development - Excellent
Job security - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Nothing negative it's only full of Positivity

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Flexible Timings)

Customer Service & Operations Analyst in Gurgaon / Gurugram

Full Time

Operations Department

2.0

Overall Rating

2.0

Category Ratings

1.0

Salary

2.0

Skill development

2.0

Job security

1.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 19 Jan 2024

Likes

Their work culture you can balance your personal life and professional life.

Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

I am working for 1.5 yrs and they didn't make my whole team permanent and they didn't give appraisal too.

Salary - Bad
Skill development - Poor
Job security - Poor
Promotions - Bad

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