Marks & Spencer Senior Customer Service Representative Salaries by 3 Employees

4 - 6 years exp.

₹3.1 Lakhs - ₹4 Lakhs

Low Confidence

Avg. annual salary

Monthly In-hand Salary

6% less than the average Senior Customer Service Representative Salary in Retail Companies for 4 - 6 years of experience

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Last Updated: 5 Apr 2023

Companies similar to Marks & Spencer for Senior Customer Service Representative

Company name	Avg Annual Salary	Open Jobs
Future Group Senior Customer Service Representative Salary 2 - 7 years exp. (4 salaries)	₹1.7 L/yr - ₹2 L/yr 49% less
Reliance Retail Senior Customer Service Representative Salary 4 - 7 years exp. (4 salaries)	₹1.8 L/yr - ₹3 L/yr 40% less
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Walmart Senior Customer Service Representative Salary 5 - 6 years exp. (3 salaries)	₹2.1 L/yr - ₹6 L/yr 40% more
Concentrix Corporation Senior Customer Service Representative Salary 1 - 6 years exp. (983 salaries)	₹1.4 L/yr - ₹6 L/yr 1% more
HCLTech Senior Customer Service Representative Salary 0 - 7 years exp. (588 salaries)	₹1.5 L/yr - ₹5.5 L/yr 9% less

Senior Customer Service Representative salary at Marks & Spencer ranges between ₹3.1 Lakhs to ₹4 Lakhs per year for employees with experience between 4 years to 6 years. Salary estimates are based on 3 latest salaries received from various employees of Marks & Spencer.

Experience wise Marks & Spencer Senior Customer Service Representative salaries

Last Updated: 5 Apr 2023

Experience	Avg Annual Salary
4 years (AmbitionBox Estimate)	₹3.5 L/yr - ₹4.5 L/yr
5 years (AmbitionBox Estimate)	₹3.6 L/yr - ₹4.6 L/yr
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6 years (AmbitionBox Estimate)	₹2.8 L/yr - ₹3.6 L/yr

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Salary related reviews for Marks & Spencer

Customer Service Associate in New Delhi

Full Time

Customer Success, Service & Operations Department

1.0

• posted on 11 Aug 2023

4.0

for Salary and Benefits

Likes

Company gives best salary and many benefits to their employees as much as possible

Salary - Good

Dislikes

Some of superiors use their power in very bad way towards their employees, they take such things in personally and take revenge from their employees,they thinks we are slave not the company employees

Skill development - Bad

+4 more

Customer Service Executive in Hyderabad / Secunderabad

Full Time

Customer Success, Service & Operations Department

5.0

• posted on 02 Sep 2024

2.0

for Salary and Benefits

Likes

.... and salary increment is not good only we r getting 800 in yearly increment ...we r missing bonus it should me in yearly....so pls humble request if pl r not managing to give pls give proper weekoff that is fine it not single weekoff again again..... what is the yous of 75 pl and we r not getting leave planer sheet antill each individual go and ask fr planer ...... sorry msg is long r you got hurt but this is the true showing one but not given.........thank q

Company culture - Good

Dislikes

Weekoff and leave planer salary

Salary - Poor

+3 more

Customer Service Associate in New Delhi

Sales & Business Development Department

3.0

• posted on 15 May 2018

3.0

for Salary and Benefits

Likes

Salary/ appraisal strucktre is not good. They cut your HRA and add to basic salary. So according to this formula only your basic increases every year but not increases you total salary.

Skill development - Good

+1 more

Dislikes

Work / life here is too week off but the not fix

Job security - Poor

+3 more

Customer Service Associate in Lucknow

Other Department

2.0

• posted on 13 May 2018

3.0

for Salary and Benefits

Likes

Salary structure & benefits

Dislikes

They give priorities to employee referral candidate in which most of them are fresher & undergraduate, even they treat well qualified & experienced candidate equal to fresher & undergraduate just because they joined through employee references.

Work satisfaction - Poor

+1 more

Customer Sales Associate in Gurgaon / Gurugram

Full Time

Merchandising, Retail & eCommerce Department

4.0

• posted on 01 Mar 2025

3.0

for Salary and Benefits

Likes

Job security, no target pressure 5 day work , 2 off , great work life balance 21000 in-hand salary good Sm kasif ali great sm of GRA store And deepshikha dm very supportive Sumit also good

Skill development - Excellent

+4 more

Dislikes

Politics and favorism And closing sift 10.45 night Slow growth, slow salary increment only 1000 par year

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My current CTC is ₹7,80,660, which includes a ₹1,32,000 night shift allowance, and my monthly take-home pay is ₹72,133. I have received a new job offer with a CTC of ₹10,67,231, a monthly take-home pay of ₹83,333, and 192 restricted stock units (each valued at $60, vesting 25% after one year and quarterly thereafter). This new position is closer to my home and does not involve night shifts. The offer letter is attached. I have also requested a ₹95,000 monthly salary increase and am awaiting their response. Could someone advise me on whether I should accept the new offer or remain in my current role?

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Marks & Spencer Senior Customer Service Representative Salary FAQs

How the salary growth look like for a Senior Customer Service Representative at Marks & Spencer in India?

The salary growth for a Senior Customer Service Representative at Marks & Spencer depends on factors such as experience, performance, and promotions. On average, a Senior Customer Service Representative can expect the following growth trajectory at Marks & Spencer:

Experience	Average Salary Range
4 years	₹3.5 Lakhs to ₹4.5 Lakhs per year
5 years	₹3.6 Lakhs to ₹4.6 Lakhs per year
6 years	₹2.8 Lakhs to ₹3.6 Lakhs per year

and so on.

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Marks & Spencer Senior Customer Service Representative Salaries

Marks & Spencer Senior Customer Service Representative salary in India ranges between ₹3.1 Lakhs to ₹4 Lakhs with an average annual salary of ₹. Salary estimates are based on 3 Marks & Spencer latest salaries received from various employees of Marks & Spencer.