IntouchCX Incident Management Analyst salaries in India (Updated 2025)

Likes

You get on time salary that’s the good thing

Dislikes

Very bad work culture Initially while hiring the information given is false Team leaders don’t have any courtesy on team members they treat like slave Process n call flows are to much work stress is more

Likes

Salary on time

Dislikes

Beurocratic Management, internal politics, nothing to learn, no job security, zero appreciation, no support for employees at tought times, poorest leaves policies, racism with north indians, 9.5 hours

Likes

The team I am working with is having great personalities as individuals. Learning has been the motive and guidance has been on point

Dislikes

Salary & No incentives. This is draw back and plz do not tell money is secondary but remember it fulfil needs of family and mine.

Likes

Great company to grow, I started as a frontline agent and got promoted to SME them TL. Supportive seniors and management. Your work will be appreciated and not so burdening.

Dislikes

The only cons about my life in this company was the pay.

Likes

It’s the people that are like, that too 1 or 2 in whole organisation.

Dislikes

...ng for 4 1/2 years. Lack of management, management is terrible. No work ethic Pay is terrible HRs are way more emotion less and doesn’t care much, give their scripted responses and done. First they assign unimaginable targets for themselves from client and make poor agents work on it without breaks and leaves part is way more terrible. Being a TL we are not being respected. It’s probably my last month here, leaving this place for good.