IBM Customer Success, Service & Operations Department Salaries in Hyderabad / Secunderabad

Likes

Initially it was good working there, with flexibility and good work life balance

Dislikes

...forward looking in this regard i.e. she would evaluate and then reduce the cost. No point keeping a VP whose salary is almost that of the entire Departments' salary.

Likes

Work culture and environment is good in IBM.here we can mutually Balence our personal and professional life. In IBM they will support employees personal problems. Management team is understanding never judge any employees based on their life style, even though employees weak in skills in respected role. Managers and team lead will help us to enhance our skills. IBM policies are good.

Dislikes

Salary is decent but career growth is slow. There is a bond of one year before which we cannot resign. Job training is not given to new joines. Salary hike expectation is difficult in IBM.

Likes

I take pride that I am part of IBM. It's a brand that has been contibuting for the society with new technologies/ patents every year. It's a huge organisation that has shown resilience and bounced back into competition. Its size and complex internal process makes it a bit sluggish to maneuver the sharp bends introduced by fast changing consumer needs and emerging trends. However, what makes it so special is that it's still a leader in innovation and introducing new technologies which other companies leverage to build their products on. It's a process driven and employee centric organisation. Work culture of IBM is awesome, its all based on trust. No other organisation as per my knowledge trusts its employees as much as my IBM. IBM invest a lot in training and development. After joining IBM I have completed ITIL Foundation, ITIL Intermediate, ISO Auditor, Agile, Data Science training and certification. Its just in a span of 5 years, which I could not do in my previous 12 years of career with Dell and DRDO. Since it's a process driven organisation, its ethically very strong. It has very strong compliance and security processes.

Dislikes

... its massive size and hierarchal/ matrix structure transparancy takes a beating. IBM lately began working on few initiatives to increase employee salary structure.

Likes

Work life is not hectic, work from home facility is there but mostly depends on your manager's will. You can learn some courses to get skills. Managers behave nicely and maintain decorum.

Dislikes

Appraisal are meager, politics is too much, salary hike is not good and not much elarning from the processes.

Likes

...en you attain certain exp and post. In Concentrix skill development is best . When compare with both companies you get both things salary and skill development at same time.

Dislikes

No HR aligned to project so for some employees it’s disadvantage as you have to sort all your problem with people manager. But for me things are perfectly fine ..