Freshworks Senior Customer Specialist Salaries by 4 Employees (Updated 2025)

4 - 8 years exp.

₹9.5 Lakhs - ₹12 Lakhs

Low Confidence

Avg. annual salary

Monthly In-hand Salary

117% more than the average Senior Customer Specialist Salary in Software Product Companies for 4 - 8 years of experience

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Salaries in different departments

Customer Success, Service & Operations Senior Customer Specialist Salary 4 - 8 years exp. (3 salaries)	₹10.8 L/yr - ₹13.2 L/yr
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BFSI, Investments & Trading Senior Customer Specialist Salary 6 years exp. (AmbitionBox Estimate)	₹8.6 L/yr - ₹10.5 L/yr

Last Updated: 11 Feb 2025

Companies similar to Freshworks for Senior Customer Specialist

Company name	Avg Annual Salary	Open Jobs
VSynergize Outsourcing Senior Customer Specialist Salary 0 - 6 years exp. (3 salaries)	₹5.3 L/yr - ₹6 L/yr 49% less
Honeywell Automation Senior Customer Specialist Salary 6 - 11 years exp. (3 salaries)	₹5.2 L/yr - ₹5.5 L/yr 53% less
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JPMorgan Chase & Co. Senior Customer Specialist Salary 4 - 11 years exp. (3 salaries)	₹5 L/yr - ₹6.3 L/yr 51% less

Senior Customer Specialist salary at Freshworks ranges between ₹9.5 Lakhs to ₹12 Lakhs per year for employees with experience between 4 years to 8 years. Salary estimates are based on 4 latest salaries received from various employees of Freshworks.

Experience wise Freshworks Senior Customer Specialist salaries

Last Updated: 11 Feb 2025

Experience	Avg Annual Salary
4 years (AmbitionBox Estimate)	₹9.9 L/yr - ₹12.6 L/yr
5 years (AmbitionBox Estimate)	₹10 L/yr - ₹12.8 L/yr
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6 years (AmbitionBox Estimate)	₹10.2 L/yr - ₹13 L/yr
7 years (AmbitionBox Estimate)	₹10.3 L/yr - ₹13.2 L/yr
8 years (AmbitionBox Estimate)	₹10.5 L/yr - ₹13.4 L/yr

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Salary related reviews for Freshworks

Lead Software Engineer in Chennai

Full Time

Engineering - Software & QA Department

1.0

• posted on 04 Feb 2025

4.0

for Salary and Benefits

Likes

Salary is good Remote work sometimes is flexible

Salary - Good

Dislikes

Not a good company and team members are not supportive Our feedback is not heard Old employees are preferred New employees are not treated well Managers are biased towards old employees No support from team members. If you ask question in a group you would be made to feel that you are not worth. Team members old emoloyees will project in such a way that you cannot work on your own without their support. By that way they gain their credits by putting us down. Your work is not appreciated they tell it is normal work But when you do a mistake it is magnified Less recognition Recent layoffs is worst. Why did they hire so many people and then fire stating redundant roles. If it's redudant they should not have hired people in the first place. Management does not plan well which made people lose their jobs.

Skill development - Bad

+5 more

Lead Business Analyst in Chennai

Full Time

Sales & Business Development Department

3.0

• posted on 08 Dec 2024

4.0

for Salary and Benefits

Likes

People in freshworks is the reason most people stay back for other than the salary aspect.

Salary - Good

+2 more

Dislikes

The Freshworks "Kudumba" culture is slowly being demised to make way for American capitalism & usual MNC politics. Some of the people on the top have no clue of the reality & just want to keep firing in India & hiring in US in the name of efficiency.

Job security - Bad

Manager in Bangalore / Bengaluru

Full Time

Consulting Department

1.0

• posted on 08 Nov 2024

2.0

for Salary and Benefits

Likes

None

Dislikes

...s something that you are looking for, please do not consider joining Freshworks. Hiring happens only in the US these days with 4 people getting hired for same/similar roles at very high salary and they don’t even get laid off.

Salary - Poor

+6 more

Senior Software Development Test Engineer in Chennai

Full Time

Engineering - Software & QA Department

3.0

• posted on 10 Oct 2024

3.0

for Salary and Benefits

Likes

Good product company to start with of you are from service background Good food Good compensation

Skill development - Good

Dislikes

Politics - Not every manager does it, But few long timeRs, just because of their tenure in frshworks takes advantage Does not value your family life Your great work will always be considered as nothing Peer comparison

Promotions - Poor

+1 more

Lead Software Engineer in Hyderabad / Secunderabad

Full Time

Engineering - Software & QA Department

3.0

• posted on 01 Jul 2024

3.0

for Salary and Benefits

Likes

Work-Life Balance, Salary on time.

Work-life balance - Excellent

Dislikes

Conserved Teams and Team Members. Lake of KTs or Unstructured knowledge transfer. Lack of confidence in new people. They are focused on a few Key and old people. Context switching is very high.

Skill development - Poor

+2 more

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My current CTC is ₹7,80,660, which includes a ₹1,32,000 night shift allowance, and my monthly take-home pay is ₹72,133. I have received a new job offer with a CTC of ₹10,67,231, a monthly take-home pay of ₹83,333, and 192 restricted stock units (each valued at $60, vesting 25% after one year and quarterly thereafter). This new position is closer to my home and does not involve night shifts. The offer letter is attached. I have also requested a ₹95,000 monthly salary increase and am awaiting their response. Could someone advise me on whether I should accept the new offer or remain in my current role?

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Freshworks Senior Customer Specialist Salary FAQs

What is the salary of Senior Customer Specialist at Freshworks ?

The average salary of a Senior Customer Specialist at Freshworks in India typically ranges from ₹9.5 Lakhs to ₹12.0 Lakhs per year, depending on experience (from 4 years to 8 years).

The top 10% of Senior Customer Specialist at Freshworks earn more than ₹12.0 Lakhs per year, and the top 1% earn over ₹12.0 Lakhs per year. Senior Customer Specialist Salaries at Freshworks can be higher or lower depending on factors such as the specific team, level of experience, and additional benefits like bonuses and stock options.

These estimates are based on salary data submitted by 4 Freshworks employees in India.

What is the estimated take home salary of a Senior Customer Specialist at Freshworks in India?

The estimated take-home salary of a Senior Customer Specialist at Freshworks in India typically ranges from ₹80,751 to ₹82,855 per month. This is based on the average salary range of ₹9.5 Lakhs to ₹12.0 Lakhs per year for employees with experience ranging from 4 years to 8 years.The take-home salary is calculated after accounting for standard deductions such as taxes, provident fund (PF), and insurance. Salary estimates are based on 4 salaries received from various employees of Freshworks. Check how we calculate in-hand salary with our in-hand salary calculator.

What is the salary of a Senior Customer Specialist in companies similar to Freshworks in India?

The salary of a Senior Customer Specialist at companies similar to Freshworks in India varies, depending on the role, experience, and company size. Here are the typical salary ranges:

VSynergize Outsourcing	₹5.3 Lakhs to ₹6.0 Lakhs per year
JPMorgan Chase & Co.	₹5.0 Lakhs to ₹6.3 Lakhs per year
Honeywell Automation	₹5.2 Lakhs to ₹5.5 Lakhs per year

These companies, which operate in similar sectors, offer competitive salaries, although the range can vary based on the company and individual experience levels.

How the salary growth look like for a Senior Customer Specialist at Freshworks in India?

The salary growth for a Senior Customer Specialist at Freshworks depends on factors such as experience, performance, and promotions. On average, a Senior Customer Specialist can expect the following growth trajectory at Freshworks:

Experience	Average Salary Range
4 years	₹9.9 Lakhs to ₹12.6 Lakhs per year
5 years	₹10.0 Lakhs to ₹12.8 Lakhs per year
6 years	₹10.2 Lakhs to ₹13.0 Lakhs per year
7 years	₹10.3 Lakhs to ₹13.2 Lakhs per year

and so on.

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Freshworks Senior Customer Specialist Salaries

Freshworks Senior Customer Specialist salary in India ranges between ₹9.5 Lakhs to ₹12 Lakhs with an average annual salary of ₹. Salary estimates are based on 4 Freshworks latest salaries received from various employees of Freshworks.