EXL Service Senior Customer Service Associate salaries in New Delhi

Likes

...gement is transparent. There is a huge cafeteria and gaming arcade for chilling. Company policies are good, appraisal are fair and they give good salary hike and bonus every year.

Dislikes

Very well.

Likes

As an organisation EXL may be good but the process under which I worked was pathetic and the manegement sucks.

Dislikes

The toxic culture, they don't pay the same amount to employees who have been working hard here from last 4-5 years but they pay the current market payout to the new employees

Likes

I like the culture and the atmosphere of the office. Management is also the plus point of the review and they should also be appreciated for there hard work.

Dislikes

Salary package is excellent for experienced. Fresher will get the decent amount.

Likes

Their work culture is good overe there all supervisors and managers are supportive.

Dislikes

Their salary structure they don't do increment as employee expectations. And also they don't offers good salary to their employees in insurance Process.

Likes

EXL Service is a good company overall in case of IJPs. If you are looking to learn and grow fast EXL is a good option.

Dislikes

The only drawback in working with EXL is the salary. The salary is very low as compared to market standards and if someone wants to leave they don't have a retention policy of offering an increment. No matter how how big of an asset you are for the company they won't retain you unless you are on the level of OPS manager and above. Even if your manager tries the HR won't approve a pay raise. On The contrary while hiring QA from outside they offer good package but won't offer the same to a QA who has been outperforming in the process and seems to be a valuable asset.