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4.4

based on 136 Reviews

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Customer Success, Service & Operations

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Elsevier Customer Success, Service & Operations Department Salaries in India (Updated 2025)

based on 64 latest salaries
Designation Avg Annual Salary Open Jobs

Journal Manager

5 - 14 years exp. (13 salaries)
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₹6.3 L/yr - ₹10 L/yr

Customer Support Executive

5 - 9 years exp. (5 salaries)
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₹3.5 L/yr - ₹4.7 L/yr

Project Content Manager

9 - 12 years exp. (5 salaries)
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₹10 L/yr - ₹18.3 L/yr

SME

8 - 10 years exp. (AmbitionBox Estimate)
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₹6.1 L/yr - ₹7.8 L/yr

Senior Specialist

8 - 9 years exp. (AmbitionBox Estimate)
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₹8.1 L/yr - ₹10.4 L/yr

Senior Engagement Manager

4 - 15 years exp. (AmbitionBox Estimate)
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₹13.5 L/yr - ₹17.2 L/yr

Team Manager Operations

12 - 14 years exp. (AmbitionBox Estimate)
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₹16 L/yr - ₹20.5 L/yr

Data Analyst

4 - 5 years exp. (AmbitionBox Estimate)
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₹7.1 L/yr - ₹8.9 L/yr

Account Coordinator

8 - 10 years exp. (AmbitionBox Estimate)
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₹6.8 L/yr - ₹8.7 L/yr

Customer Service Executive

5 - 9 years exp. (AmbitionBox Estimate)
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₹4.6 L/yr - ₹5.8 L/yr

Team Lead Operations

11 - 12 years exp. (AmbitionBox Estimate)
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₹10.6 L/yr - ₹13.5 L/yr

Application Support Analyst

4 - 5 years exp. (AmbitionBox Estimate)
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₹6.5 L/yr - ₹8.3 L/yr

Multimedia Producer

13 - 15 years exp. (AmbitionBox Estimate)
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₹7.4 L/yr - ₹9.5 L/yr

Product Data Coordinator

4 years exp. (AmbitionBox Estimate)
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₹3.5 L/yr - ₹4.5 L/yr

Order Processing Executive

3 years exp. (AmbitionBox Estimate)
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₹3.5 L/yr - ₹4.4 L/yr

Sales Support Analyst

6 years exp. (AmbitionBox Estimate)
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₹6.3 L/yr - ₹8 L/yr

Customer Success Manager

5 years exp. (AmbitionBox Estimate)
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₹12.9 L/yr - ₹16.4 L/yr

Deployment Lead

9 years exp. (AmbitionBox Estimate)
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₹18 L/yr - ₹23 L/yr

Customer Care Executive

16 years exp. (AmbitionBox Estimate)
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₹4.5 L/yr - ₹5.8 L/yr

Content Manager

12 years exp. (AmbitionBox Estimate)
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₹13.3 L/yr - ₹17 L/yr

Last Updated: 10 Jan, 2025

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a data research analyst 1
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I currently have a job that offers a CTC between 7-8 LPA, and I have over 6+ YOE. While my current company provides a good work-life balance and has a positive culture, there is limited opportunity for promotions or career growth. I am also working on enhancing my skills for data and business intelligence (BI) roles. I have the following questions: 1. Should I consider switching jobs or staying where I am? 2. Do you think my current CTC is reasonable? 3. Which companies should I target for similar roles, considering that companies with good job security and work-life balance are hard to find?
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Salary related reviews for Elsevier

3.8

Rated by 22 employees for salary & benefits

Customer Support Representative in Philippines

Full Time

 · 

Customer Success, Service & Operations Department

3.0
  •  posted on 21 Feb 2025
2.0
 for  Salary and Benefits

Likes

I'm currently working as a customer service representative at elsevier. Working as customer service at elsevier, I learn new things and develop my skills at handling different kinds of customers.

read more

Dislikes

For me, what I dislike working in elsevier is that they have a very poor salary for their employees especially in Philippines. They only paid minimum wage where it is very low. Our job is not that easy and we manage to handle many emails and inqueries everyday but we didn't get the salary that we deserved. Some of our colleagues are quitting their jobs because the salary is not competitive. Also our management is not that good and a very toxic environment.

read more
  • Salary - Poor
    • +3 more

Engineering Manager in Pune

Full Time

 · 

Engineering - Software & QA Department

1.0
  •  posted on 08 Sep 2024
3.0
 for  Salary and Benefits

Likes

Apart from pay nothing great

Dislikes

The old boys club, no respect for new ideas and experimentation. The Bengaluru Technology Hub Center has terrible insecurity and always in disagreement with onsite folks. It's politics form initial fee weeks. Certainly onsite and India management hand in glove in making sure people don't cross there sphere of influence

read more
  • Skill development - Bad
    • +4 more

Lead Automation And Quality Assurance Engineer in Chennai

Full Time

 · 

Engineering - Software & QA Department

4.0
  •  posted on 03 Aug 2022
4.0
 for  Salary and Benefits

Likes

Cab, wfh, decent salary, some perks, very good culture

  • Salary - Good
    • +6 more

Dislikes

Less focus to chennai location. If it is RT dept They focus much on Uk, Netherlands and Bangalore. But if it is part of DBS, chennai location is good. The location strategy can be aligned location wise for effective work force.

read more

Accounts Manager in Pune (working remotely)

Full Time

 · 

Sales & Business Development Department

4.0
  •  posted on 09 Aug 2024
2.0
 for  Salary and Benefits

Likes

Platforms to learn and provide feedbacks are very encouraging. No micromanagement.

  • Skill development - Good
    • +3 more

Dislikes

Flat hierarchy so promotions and moving ladders is very challenging and time taking. Appraisals are in single digits and restrictions in marketing support

read more
  • Salary - Poor
    • +2 more

Customer Support Executive in Chennai

Full Time

 · 

Customer Success, Service & Operations Department

5.0
  •  posted on 13 Jul 2024
5.0
 for  Salary and Benefits

Likes

My most loved company, wonderful work experience, working in Elsevier is my most memorable days had very good learnings and very safe happy environment.. loved to work again in Elsevier if I get a opportunity..

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  • Salary - Excellent
    • +6 more

Dislikes

Nothing

see more salary related reviews

Elsevier interview questions by designations

Data Analyst (2)Software Engineer (1)Senior Software Engineer 4 (1)Software Developer (1)
View all 15 interview experiences
More about working at Elsevier

Elsevier Salary FAQs

How much does Elsevier pay per year?
The average Elsevier salary ranges from approximately ₹3.5 Lakhs to ₹4.7 Lakhs per year for a Customer Support Executive and ₹36 Lakhs to ₹94 Lakhs per year for a Director. Salary estimates are based on 64 Elsevier salaries received from various employees of Elsevier. Elsevier employees rate the overall salary and benefits package 3.8/5 stars.
What is the highest salary in Elsevier?
The highest-paying job at Elsevier is a Director with a salary of ₹36 Lakhs to ₹94 Lakhs per year. The top 10% of employees earn more than ₹32.16 lakhs per year. The top 1% earn more than a whopping ₹86.51 lakhs per year.
What is the minimum salary in Elsevier?
Minimum salary at Elsevier depends on the role you are applying for. For Data Research Analyst the minimum salary is ₹7.1 Lakhs to ₹8.1 Lakhs per year, and for Project Manager the minimum salary is ₹6 Lakhs to ₹11 Lakhs per year and so on.
What is the notice period at Elsevier in Customer Success, Service & Operations Department?
According to AmbitionBox, 45% of the Elsevier employees in Customer Success, Service & Operations Department reported a notice period of 2 Months, 37% reported a notice period of 1 Month and the remaining reported other notice period durations. This is based on 49 responses on AmbitionBox in last 2 years.

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Elsevier Customer Success, Service & Operations Salaries by Location

Average annual salary in Customer Success, Service & Operations department at Elsevier is INRunlock blur . Salary estimates are based on 64 Elsevier latest salaries received from various employees of Elsevier.

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