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Elsevier

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4.4

based on 137 Reviews

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Elsevier Customer Support Representative Reviews

Overall Rating

3.0/5

based on 1 review

Rating distribution

0 (0%)

1 (100.0%)

0 (0%)

Category Ratings

3.0

Company culture

3.0

Work-life balance

3.0

Work satisfaction

2.0

Job security

2.0

Salary

2.0

Skill development

1.0

Promotions

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1 review found

Sort by: Popular

Customer Support Representative in philippines

Full Time

Non Voice Department

3.0

Overall Rating

3.0

Category Ratings

2.0

Salary

2.0

Skill development

2.0

Job security

1.0

Promotions

3.0

Work satisfaction

3.0

Company culture

3.0

Work-life balance

posted on 21 Feb 2025

Likes

I'm currently working as a customer service representative at elsevier. Working as customer service at elsevier, I learn new things and develop my skills at handling different kinds of customers.

Dislikes

For me, what I dislike working in elsevier is that they have a very poor salary for their employees especially in Philippines. They only paid minimum wage where it is very low. Our job is not that easy and we manage to handle many emails and inqueries everyday but we didn't get the salary that we deserved. Some of our colleagues are quitting their jobs because the salary is not competitive. Also our management is not that good and a very toxic environment....Read More

Salary - Poor
Skill development - Poor
Job security - Poor
Promotions - Bad

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves Travel Within City.

What people are saying about Elsevier

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a data research analyst 1

I currently have a job that offers a CTC between 7-8 LPA, and I have over 6+ YOE. While my current company provides a good work-life balance and has a positive culture, there is limited opportunity for promotio... read more

I need help advancing my career.

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Elsevier Reviews by Designations

By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 1 Elsevier review submitted by Elsevier employee. Read reviews on salaries, working hours, work culture, office environment, and more to know if Elsevier is the right company for you.