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BT Group

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3.9

based on 1.9k Reviews

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Customer Success, Service & Operations

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BT Group Customer Success, Service & Operations Department Salaries in India (Updated 2025)

based on 1.7k latest salaries
Designation Avg Annual Salary Open Jobs

Billing Analyst

2 - 10 years exp. (15 salaries)
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₹2.9 L/yr - ₹6.1 L/yr

Business Support Advisor

0 - 8 years exp. (14 salaries)
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₹2 L/yr - ₹4.5 L/yr

Contract Associate

1 - 6 years exp. (12 salaries)
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₹3 L/yr - ₹4.9 L/yr

Team Lead Operations

4 - 10 years exp. (12 salaries)
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₹3.6 L/yr - ₹12.5 L/yr

Commercial Support Manager

4 - 12 years exp. (12 salaries)
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₹5 L/yr - ₹10 L/yr

Customer Care Executive

1 - 11 years exp. (11 salaries)
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₹3.3 L/yr - ₹4.8 L/yr

Senior Process Associate

4 - 8 years exp. (10 salaries)
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₹3.2 L/yr - ₹6 L/yr

Operations Manager

11 - 15 years exp. (10 salaries)
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₹12 L/yr - ₹27 L/yr

Senior Advisor

0 - 4 years exp. (9 salaries)
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₹2.9 L/yr - ₹5.2 L/yr

Technical Support Engineer

1 - 8 years exp. (9 salaries)
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₹3 L/yr - ₹11.5 L/yr

Incident Manager

4 - 10 years exp. (8 salaries)
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₹9 L/yr - ₹12.5 L/yr

Project Lead

5 - 9 years exp. (8 salaries)
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₹4.5 L/yr - ₹13.2 L/yr

Problem Manager

5 - 15 years exp. (8 salaries)
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₹11 L/yr - ₹13.3 L/yr

Service Desk Analyst

1 - 7 years exp. (8 salaries)
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₹3.3 L/yr - ₹4.5 L/yr

Network Engineer

3 - 6 years exp. (7 salaries)
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₹3.1 L/yr - ₹7.4 L/yr

Billing Associate

2 - 7 years exp. (7 salaries)
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₹3.2 L/yr - ₹5 L/yr

Senior Financial Analyst

8 - 15 years exp. (7 salaries)
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₹13.4 L/yr - ₹18.5 L/yr

Business Support Analyst

2 - 7 years exp. (7 salaries)
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₹3.9 L/yr - ₹4.8 L/yr

Customer Service Representative

2 - 5 years exp. (7 salaries)
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₹2.6 L/yr - ₹5.2 L/yr

Associate Network Engineer

1 - 3 years exp. (7 salaries)
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₹3.6 L/yr - ₹6.5 L/yr

Last Updated: 23 Feb, 2025

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Salary related reviews for BT Group

3.3

Rated by 389 employees for salary & benefits

Duty Manager in Gurgaon / Gurugram

Full Time

 · 

Customer Success, Service & Operations Department

5.0
  •  posted on 27 May 2024
4.0
 for  Salary and Benefits

Likes

All over good work culture However it still depends on team to team.

  • Salary - Good
    • +6 more

Dislikes

Nothing specific however for a new hire who joins BT in Jan and after, he/she is not eligible for appraisal and bonus for current year which is given in June. If he joins before 1st Jan for ex. 31st dec, he becomes eligible for bonus and appraisal both.

read more

Business Service Support Advisor in Kolkata

Full Time

 · 

Customer Success, Service & Operations Department

4.0
  •  posted on 19 Aug 2022
5.0
 for  Salary and Benefits

Likes

Benefits of leave policy (Approx paid 42 days for AL and SL in a year) and salary is amazing as per the city standard. 40 hours work week and 2 days off

read more
  • Salary - Excellent
    • +3 more

Dislikes

Promotion in Consumer LOB is next to impossible unless you are in your Manager's good book.

  • Promotions - Poor
    • +1 more

Commercial Support Manager in Kolkata

Full Time

 · 

Customer Success, Service & Operations Department

4.0
  •  posted on 16 Jun 2022
2.0
 for  Salary and Benefits

Likes

Can't say any bad when it comes to overall experience and work life balance..if you need peace and work life balance then BT is the best but in terms of pay this falls into a mud range co.. And there is not much pay benifit as compare to other co.

read more
  • Skill development - Good
    • +5 more

Dislikes

Pay packages and benifits

  • Salary - Poor

Customer Care Executive in New Delhi

Full Time

 · 

Customer Success, Service & Operations Department

3.0
  •  posted on 19 Aug 2023
2.0
 for  Salary and Benefits

Likes

Work life balance is good. The company provides good amount of leaves where we can manage our work as well as our personal life.

read more
  • Skill development - Good
    • +2 more

Dislikes

The only thing is that very less salary no hike if you join BT as experienced also, there is discrimination amongst the employees who work their. This feedback must be taken into consideration. Overall, good company to work with

read more
  • Salary - Poor
    • +1 more

Associate in Gurgaon / Gurugram

Full Time

 · 

Customer Success, Service & Operations Department

5.0
  •  posted on 12 May 2021
5.0
 for  Salary and Benefits

Likes

... best company to work on, specially if you don't want to leave the organisation. Salary is good, growth is terrific. If you will join British telecom, I can bet you will not leave that place.

read more
  • Salary - Excellent
    • +6 more

Dislikes

Nothing

see more salary related reviews

BT Group interview questions by designations

Financial Analyst (10)Network Engineer (9)Associate Engineer (6)Associate (4)
View all 161 interview experiences
More about working at BT Group
golden leaf award

#14 Best Large Company - 2022

golden leaf award

BT Group Salary FAQs

How much does BT Group pay per year?
The average BT Group salary ranges from approximately ₹2 Lakhs to ₹3 Lakhs per year for a Associate Engineer Trainee and ₹56 Lakhs to ₹95 Lakhs per year for a Senior Manager Procurement. Salary estimates are based on 1.7k BT Group salaries received from various employees of BT Group. BT Group employees rate the overall salary and benefits package 3.3/5 stars.
What is the highest salary in BT Group?
The highest-paying job at BT Group is a Senior Manager Procurement with a salary of ₹56 Lakhs to ₹95 Lakhs per year. The top 10% of employees earn more than ₹26.03 lakhs per year. The top 1% earn more than a whopping ₹50.52 lakhs per year.
What is the minimum salary in BT Group?
Minimum salary at BT Group depends on the role you are applying for. For Business Service Support Advisor the minimum salary is ₹2.3 Lakhs to ₹5 Lakhs per year, and for Associate the minimum salary is ₹2.1 Lakhs to ₹6.3 Lakhs per year and so on.
What is the salary package for freshers in BT Group?
The average salary at BT Group for freshers varies from ₹2 Lakhs to ₹3 Lakhs per year for Associate Trainee and ₹2.5 Lakhs to ₹8.9 Lakhs per year for Engineer Trainee.
What is the notice period at BT Group in Customer Success, Service & Operations Department?
According to AmbitionBox, 65% of the BT Group employees in Customer Success, Service & Operations Department reported a notice period of 2 Months, 20% reported a notice period of 1 Month and the remaining reported other notice period durations. This is based on 1.2k responses on AmbitionBox in last 2 years.

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BT Group Customer Success, Service & Operations Salaries by Location

Average annual salary in Customer Success, Service & Operations department at BT Group is INRunlock blur . Salary estimates are based on 1.7k BT Group latest salaries received from various employees of BT Group.

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