BigBasket Senior Customer Service Representative Salaries by 5 Employees (Updated 2024)

2 - 9 years exp.

₹2 Lakhs - ₹2.5 Lakhs

Low Confidence

Salary of majority employees

38% less than the average Senior Customer Service Representative Salary in Internet Companies for 2 - 9 years of experience

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Last Updated: 15 Mar 2023

Companies similar to BigBasket for Senior Customer Service Representative

Company name	Avg Annual Salary	Open Jobs
Swiggy Senior Customer Service Representative Salary 3 - 9 years exp. (5 salaries)	₹3.5 L/yr - ₹5 L/yr 83% more
Amazon Senior Customer Service Representative Salary 1 - 6 years exp. (23 salaries)	₹2.5 L/yr - ₹4.5 L/yr 42% more
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Flipkart Senior Customer Service Representative Salary 1 - 4 years exp. (4 salaries)	₹3 L/yr - ₹4.5 L/yr 54% more
Reliance Retail Senior Customer Service Representative Salary 4 - 7 years exp. (4 salaries)	₹1.8 L/yr - ₹3 L/yr 5% less
Amazon Development Centre India Senior Customer Service Representative Salary 2 - 6 years exp. (11 salaries)	₹2.2 L/yr - ₹4.2 L/yr 54% more
Cigna Senior Customer Service Representative Salary 4 years exp. (8 salaries)	₹4 L/yr - ₹5.4 L/yr 94% more
Expedia Group Senior Customer Service Representative Salary 1 - 7 years exp. (4 salaries)	₹1.5 L/yr - ₹3 L/yr 5% more
PolicyBazaar Senior Customer Service Representative Salary 1 - 2 years exp. (4 salaries)	₹2.7 L/yr - ₹5.2 L/yr 64% more
JustDial Senior Customer Service Representative Salary 1 - 5 years exp. (4 salaries)	₹2.4 L/yr - ₹3 L/yr 15% more
Uber Senior Customer Service Representative Salary 4 - 6 years exp. (3 salaries)	₹2.7 L/yr - ₹3.5 L/yr 29% more

Senior Customer Service Representative salary at BigBasket ranges between ₹2 Lakhs to ₹2.5 Lakhs per year for employees with experience between 2 years to 9 years. Salary estimates are based on 5 latest salaries received from various employees of BigBasket.

Experience wise BigBasket Senior Customer Service Representative salaries

Last Updated: 15 Mar 2023

Experience	Avg Annual Salary
2 years (AmbitionBox Estimate)	₹2 L/yr - ₹3.9 L/yr
3 years (AmbitionBox Estimate)	₹2 L/yr - ₹2.5 L/yr
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4 years (AmbitionBox Estimate)	₹0.9 L/yr - ₹2.4 L/yr
5 years (AmbitionBox Estimate)	₹0.9 L/yr - ₹2.5 L/yr
6 years (AmbitionBox Estimate)	₹2.1 L/yr - ₹2.7 L/yr
7 years (AmbitionBox Estimate)	₹2.4 L/yr - ₹4.3 L/yr
8 years (AmbitionBox Estimate)	₹2.2 L/yr - ₹2.8 L/yr
9 years (AmbitionBox Estimate)	₹2.4 L/yr - ₹4.5 L/yr

View all

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Salary related reviews for BigBasket

1.3

Rated by 2 employees for salary & benefits

Customer Support Executive in Bangalore / Bengaluru

Full Time

Customer Success, Service & Operations Department

3.0

• posted on 05 Jun 2023

4.0

for Salary and Benefits

Likes

Salary on time , job security till ur performance good. For students it's best company to work shift are flexible. If good in process will get work from home.

Dislikes

*No ontime support, *No team play ,team leader only do partiality among agents like why to support other team . *High call flow for inbound not even a sec gets idel mrng and evng , afternoon Little ideal *No breaks for food shd ask before 1hour. * No appraisal *No rotational weekoff ,it's fixed 1 day and 6 days working and no more changes can be done.

Senior Associate in Pune

Full Time

Customer Success, Service & Operations Department

1.0

• posted on 02 May 2022

1.0

for Salary and Benefits

Likes

There is no good thing.

Dislikes

There is no work life. During interview they said for girls shift time is morning now suddenly they change shift without information also salary is very low and appraisal is so so. Also now a days they pressure there employee to work after shift.

Team Manager in Kerala

Full Time

Customer Success, Service & Operations Department

1.0

• posted on 13 Jul 2023

1.0

for Salary and Benefits

Likes

On-time Salary will get, without any delay

Dislikes

1. Managers are unprofessionals. 2. Unprofessional working culture 3. Overtime duty more than 14+hr without any benefits. 4. No Proper training 5. Not Organized & No good working structure Everyone coming without any shift time ,doing some work and going late night. 6. No Idea for Ops. 7. No Management Skill. Personal experience: If you want peace, work satisfaction,good salary, appreciation,work-life balance don't work with this company.🙏

Team Lead in Guntur Kakani Road Auto Nagar

Other Department

5.0

• posted on 13 Jan 2022

5.0

for Salary and Benefits

Likes

Bigbasket is a largest digital marketing this is helpful is old age people s is order in our home the deleviry boy go the coustamer near home give to a coustmer

Dislikes

This is simply work and somtime s preshar and best salary give the company mostly is See the experience candidate s is give a prey arty finally this is the Excellent company

Customer Service Executive in Tin Factory

Customer Service Department

4.0

• posted on 09 Aug 2022

2.0

for Salary and Benefits

Likes

Most of the higher management is kind. If you do your work no one questions you.

Dislikes

...r of tickets and ask to maintain around 17 parameters such as aht, quality etc.. The salary is very less and we can rarely see hikes. Just like daily wage ppl they increase 500 to 1000rs per annum.

see more salary related reviews

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Salary Discussions, Hike & Promotions

a technical project manager

Deadend

Hi, I'm here to share a part of my journey from the past 12 years in my career, I started from a package of 3.6LPA in 2013 at iGate and due to a few bad decisions on my career and worthless advices from people who are always pessimistic about the industry, I switched two companies and landed in a start-up with 2.4LPA. I worked hard nearly 8-16hrs a day single handed researched, built and managed an entire vertical of a project for 8 years. When the company didn't value my contribution and thought I was too young to become a manager, I had a package of 6LPA and Senior developer in designation. I switched for obvious reasons to a TL role for 12LPA and now at the same company I'm a TPM on the basis of my contribution with 48LPA as a fixed component. I feel outclassed in terms of having a fancy CV with certifications, I feel like CTC has hit a peak with 48LPA being fixed and nearly 40% in Variable. Most companies are hesitant to hire me because of this. What should be my next move?

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BigBasket Senior Customer Service Representative Salary FAQs

What is the salary of Senior Customer Service Representative at BigBasket?

Senior Customer Service Representative salary at BigBasket in India ranges between ₹2.0 Lakhs to ₹2.5 Lakhs for experience between 2 years to 9 years. According to our estimates it is 38% less than the average Senior Customer Service Representative Salary in India. Salary estimates are based on 5 latest salaries received from various employees of BigBasket India.

How does the salary of a Senior Customer Service Representative at BigBasket India compare with the average salary range for this job?

The average salary of a Senior Customer Service Representative at BigBasket is 38% less than the average salary of a Senior Customer Service Representative in India. To know exact salary insights, login to view.

Which similar companies are paying more than BigBasket to a Senior Customer Service Representative in India?

Cigna Senior Customer Service Representative Salary - ₹4.0 Lakhs to ₹5.4 Lakhs per year
Swiggy Senior Customer Service Representative Salary - ₹3.5 Lakhs to ₹5.0 Lakhs per year
PolicyBazaar Senior Customer Service Representative Salary - ₹2.7 Lakhs to ₹5.2 Lakhs per year
Flipkart Senior Customer Service Representative Salary - ₹3.0 Lakhs to ₹4.5 Lakhs per year
Amazon Development Centre India Senior Customer Service Representative Salary - ₹2.2 Lakhs to ₹4.2 Lakhs per year

What is the salary of a Senior Customer Service Representative in companies similar to BigBasket in India?

Amazon Senior Customer Service Representative Salary - ₹2.5 Lakhs to ₹4.5 Lakhs per year
Uber Senior Customer Service Representative Salary - ₹2.7 Lakhs to ₹3.5 Lakhs per year
JustDial Senior Customer Service Representative Salary - ₹2.4 Lakhs to ₹3.0 Lakhs per year
Expedia Group Senior Customer Service Representative Salary - ₹1.5 Lakhs to ₹3.0 Lakhs per year
Reliance Retail Senior Customer Service Representative Salary - ₹1.8 Lakhs to ₹3.0 Lakhs per year

What is the estimated take home salary of a Senior Customer Service Representative at BigBasket in India?

The estimated take-home salary of a Senior Customer Service Representative at BigBasket ranges between ₹16,138 per month to ₹17,804 per month in India. The take-home salary calculation is based on the average BigBasket Senior Customer Service Representative salary in India which ranges between ₹2.0 Lakhs to ₹2.5 Lakhs per year for employees with experience between 2 years to 9 years. Check how did we calculate take home salary?

What is the notice period for Senior Customer Service Representative at BigBasket?

According to AmbitionBox, 100% of the BigBasket Senior Customer Service Representatives reported a notice period of 1 Month.This is based on 3 responses on AmbitionBox in last 2 years.

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BigBasket Senior Customer Service Representative Salaries

BigBasket Senior Customer Service Representative salary in India ranges between ₹2 Lakhs to ₹2.5 Lakhs with an average annual salary of ₹. Salary estimates are based on 5 BigBasket latest salaries received from various employees of BigBasket.