Amdocs Customer Service Agent salaries in India

Likes

0 bench policy.

Dislikes

PMP, The way site and offshore communications and handovers, with horizon concept growth is a blunder, salary hike is unsatisfactory, bonus is unsatisfactory, site opportunities are there but expectations to work increases to work 6 days and more than 11 hrs, some managers are devils.

Likes

Probably nothing.

Dislikes

...hnical outlook or limited technical outlook. Extremely bureaucratic environment. Compensation is pretty average unless you consider trips/relocation abroad. Work quality is poor and what makes this bad is that in Pune a lot of maintenance stuff is done for the legacy tools with almost no training. Sharing of knowledge on these legacy products is like sharing your property for most of the leads though some leads are very good.

Likes

Company was Good, also the salary as per industry standards.

Dislikes

Back office (BC) - GL and TL rude behaviour. Toxic environment. GL force to work 10 to 15 hrs. GL and TL not listening employee issue. They set work target for new employee or experience same. For new joinner GL want to train any process within 1 month and start working 2nd month with 100% efficiency and 3rd month you need to work like 4-5 experience with 150% or 200% efficiency. GL They not wait to improve target.

Likes

Nothing to like here. Favorism on peak. Management is bad.

Dislikes

Salary hike and bonus are only applicable for favourite employee. Good employee will only get work pressure. Managers are running this company as their baaps company. They are thinking like they are god. Overall its a very bad company to work.

Likes

The people are great and the company culture is awesome. You can have a good work-life balance.

Dislikes

...utomation, even if the role is for automation. Be prepared for this possibility. Salary increases depend on the manager, and internal politics may affect your experience. Ensure you are well-prepared and ready for potential challenges.