Amazon Customer Service Associate salaries in Pune (Updated 2025)

Likes

The work life balance is good. For a customer service associate, you are never forced to do any overtime. The max overtime you may do is 1 hour post your shift.

Dislikes

The salary is too low. The annual raise that you get is peanuts. Growth wise also it is not good. 6 years working but still the salary is lower than 4 LPA

Likes

...forward for carrer growth as it has number of opportunities for Engineers too. Among all the BPO's Amazon is providing good salaries and compensation. Cafetria food is good and what I love is all the counters are available 24×7. Also the transport facility they provide is awesome and they pick up and drop the employee exactly in the front gate of home. Looking forward to re join the Amazon.

Dislikes

70% of employees they hire on contract. And after end of contract they only look the specific performance i.e only form one OU. I worked in 3 OU ( NA retail, SPECS, CA retail) within 5 months. I did my excellent performance in other skills. But they only count my 1 OU ( for which I was hire. NA Retail ) which was down. I think they should look after all the performance.

Likes

Amazon has good work environment .Good culture, you will get enough support.. They provide yearly bonus, Night shift allowances (if working in night ) Management is good

Dislikes

Salary is decent..and it is perfect for fresher who are newbies and wanted to get into MNC's. For experiences you need to look for switch. Gaining experiences here would be perfect to start your career in brand like Amazon

Likes

Salary hike every 6 months for 3 years. Pay is good. Complete work from home jobs available.

Dislikes

Takingi calls however for 8 hrs is too draining. Lunch break of half hr. And before and after lunch there is 15 min break. And one 4 min loo break. You have to manage it in loo brk or 15 min brk or lunch brk. Whatever reading is required about latest updates about policies, you can't do it in that 8 hr on call time. Either do it in brk or before or after the shift. Well they pay good. But mental exhaustion is there. You can't keep your mobile phone with you for the entire shift.

Likes

...gement is transparent. There is a huge cafeteria and gaming arcade for chilling. Company policies are good, appraisals are fair and they give good salary hike and bonus every year.

Dislikes

Not that much .